My photoshop cc keeps crashing

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  • Updated 3 years ago
I'm using the most recent version of Photoshop and yesterday it was running 100% fine and now today I can't get any work done because Photoshop just crashes when I try do add another adjustment or use any tools.

This is the most frustrating thing because I need to save my work after every little change because it will crash at random... may last 1 min or 30 seconds...
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Jonathon Hansen

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Posted 3 years ago

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Chris Cox

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What specific version of Photoshop are you using?
What OS version are you using?
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Jonathon Hansen

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I'm using windows 10 with Photoshop CC (2015) Its the most recent version.
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Chris Cox

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OK, you need to check the detailed crash report in the system event viewer or reliability reports.  You're looking for the name of the crashing module (which is probably your video card driver or a third party plugin).
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Jonathon Hansen

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This what the error is saying:

Faulting application name: Photoshop.exe, version: 16.1.2.355, time stamp: 0x56961fa0Faulting module name: Photoshop.exe, version: 16.1.2.355, time stamp: 0x56961fa0
Exception code: 0xc000041d
Fault offset: 0x000000000660e5c4
Faulting process id: 0x2d84
Faulting application start time: 0x01d16dd35e4ed51f
Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CC 2015\Photoshop.exe
Faulting module path: C:\Program Files\Adobe\Adobe Photoshop CC 2015\Photoshop.exe
Report Id: 8878d062-abcd-4e40-84ea-026c1dc15ea6
Faulting package full name: 
Faulting package-relative application ID: 
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Chris Cox

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Ok, not one of the common cases.
The first thing to try is resetting Photoshop's preferences.

But that error appears to be due to an unhandled exception, and the original problem could come from outside Photoshop.

Is there anything you are doing repeatedly that reproduces the crash?
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Jonathon Hansen

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When I was using the curves layer that caused it the crash the first time. But now that I have turned the GPU off it hasn't crashed. Photoshop just runs sluggish now.

This was the first crash report:

Faulting application name: Photoshop.exe, version: 16.1.2.355, time stamp: 0x56961fa0Faulting module name: Photoshop.exe, version: 16.1.2.355, time stamp: 0x56961fa0
Exception code: 0xc0000005
Fault offset: 0x000000000566f125
Faulting process id: 0x3a48
Faulting application start time: 0x01d16dca6e6dc9c6
Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CC 2015\Photoshop.exe
Faulting module path: C:\Program Files\Adobe\Adobe Photoshop CC 2015\Photoshop.exe
Report Id: 1506741d-0be3-4ba4-a9bf-0b62a54c253f
Faulting package full name: 
Faulting package-relative application ID: 
(Edited)