My Photoshop CC (2015.5) pixilates every image I put into it.

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  • Updated 10 months ago
I cannot upload any image in photoshop no matter how high quality the picture might be without it pixilating terribly. I have already try'd adjusting the images to make them look less pixilated, but it is still very noticeable. I think it might be a glitch in my photoshop because when I place an image onto adobe illustrator the quality is the same as the image was originally. Please help, I am very lost on what to do.
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Emily.B

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  • confused

Posted 10 months ago

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David, Official Rep

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Hi Emily,

Can you please describe what you're doing?  How do you get the image onto your computer?  How do you get the image into Photoshop?

For instance, I regularly edit images off my phone.  I download them via Google Drive to my PC.  I then launch PS and click File > Open.  At this point, you should see the same quality image as you would by simply opening the image in your OS's default image browser.  Is that not happening for you?

Also, what OS are you running?  And why are you using an old version of Photoshop -- not that it makes a difference, but you're more than a year behind there.

Thanks,
David
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Emily.B

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Hi David, first of all thank you for the reply I think it really helped me figure some things out. As for my images I do a lot of hand drawn editing so most of my images are scanned onto a usb then put on my computer to be edited. Before you suggested launching PS and then clicking File > Open I thought dragging the images into photoshop worked the same way as opening them in PS. I just did some experimenting and I now see it does not work the same way. Dragging them makes them more pixilated then opening them. Why that is I really don't know. Should dragging them give me a clearer image too?  
Since my images are hand drawn and then scanned in does that mean they will always pixilate a lot when I zoom in to edit them? I attached an example. It makes it hard to edit and clean up the drawing when it is so pixilated. Any advice?
The OS that I am using is OS X and the older version of photoshop I use just because that is the one I learned on in college, just more comfortable on it. 
Attached is the original drawn imaged I opened in photoshop and zoomed in on.  Then I took a screenshot to attach it. Note how it is still really pixilated when zoomed? Is that because it is hand drawn, or is the the scanner I'm using? 
Thanks Again!
Emily
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David, Official Rep

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Howdy Emily,

Let's see, a couple of things.

First, I would guess that your scanner needs to be set to a higher quality.  Any modern scanner should be giving you 600dpi or better images which should NOT look pixelated on your monitor unless you zoom WAY in.

Second how much are you zooming in?  After 100%, it wouldn't be unreasonable to notice a slight about of pixelation, with that increasing as you bring up the zoom factor.

Next, what format are you saving these scans in?  Cuz if it's JPG or PNG or GIF, then you shouldn't see a difference between File > Open and drag-and-drop.

Finally, it's usually a good idea to update.  We're always putting out bug fixes and updates.  PS 2015.5 and 2017.1 aren't too different, but you might enjoy some of the new features.  And, generally each release is more solid than the last one.

Thanks,
David