Elements 14: Used to work nicely up to now, but not anymore. I cannot figure out what the problem is.

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  • Updated 2 years ago
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I installed it again, but no change. This is an old computer but it seems to work OK. Other programs work properly
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David Landau

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Posted 2 years ago

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David, Official Rep

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Hi David,

Could you describe the problem that you're having so that we can help you troubleshoot it?  Are you running on Windows or Mac?  Which OS?  Which precise version of Photoshop are you running?  What are you doing when you have this problem you're encountering?  For all of your system information, you can simply click Help > System Info and copy that data into your response (though I would recommend deleting the line for Serial number about 1/3 of the way through).

Thanks,
David
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David Landau

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I use Windows 10 Home. The Photoshop Element version is 14. RAM 4.GB. Prosessor: AMD AThlon  11 x2  215
I start the program and then it just get stuck. In order to shut I have to use the the window that opens the Control Alt  Del command. 
Thanks for helping.
David
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David Landau

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I meant closing with the task manager
David
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David, Official Rep

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Ah, this is an Elements problem.  Unfortunately, for that software, I'm not your guy.

Question, however -- have you recently installed new software or added new fonts?  Either could include dicey file could you destabilize PS.  Internet fonts and free apps tend to be the worst offenders as they have lower quality bars (and less testing).

Hope that helps,
Sorry I can't be of more assistance,
David
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David Landau

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David,
I indeed added new fonts that I've created myself, this is part of my studies, with High-Logic FontCreator.  I've now removed these fonts, but the problem persists. 
Thanks.
David
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David Landau

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David, I've rebooted the computer, without the added fonts, and ... it seems that Photoshop is again working! Thanks.
David
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David, Official Rep

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Howdy David,

Glad that worked for you.  You might want to clear your font cache, just to make sure there is nothing "lingering" around which could cause you problems later.  You can find all the instructions on how to do that here: https://helpx.adobe.com/photoshop/kb/troubleshoot-fonts-photoshop-cs5.html

Have a good one,
David
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David Landau

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David,
I've examined the link and will follow the instructions mentioned there to make sure the computer will function properly.

The problem is that I still need those fonts for my research. Actually I've created them on a Windows XP platform and have used them for several months with the ancient Photoshop 3. I don't like the latter versions including 14.1 with their default layering system. I've employed the 14.1 version only for finishing tasks. However, the computer with Windows XP has crashed, now it occurred to me that those fonts may have caused the breakdown, so I moved my work to the other computer with Windows 10 and Photoshop 14.1, and the rest of the story you know. Anyway, now I have to think of a new solution.
David