Photoshop: OpenBroadcaster software shows glitchy, boxy background after importing PNG files

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  • Updated 4 years ago
  • (Edited)
I'm pretty noob when it comes to this stuff. Just started teaching myself a couple weeks ago and I've come across this issue I'm not sure how to fix.

I created an overlay to use while streaming a video game. When I created the overlay in photoshop I left the background transparent. When I load the image into my broadcasting software, the background doesn't come over transparent, it comes over black. When I choose to make the black color transparent in the broadcasting software, the image comes out all weird with glitchy looking boxes in the background. Does anyone happen to know how I can fix this?

I've made sure there's no weird hidden layers in photoshop, and have made sure, there is absolutely nothing in the areas that should be transparent.

How the overlay looks with transparent background in photoshop:


How the overlay looks when I try to fix the black background while using my broadcasting software:
Photo of Savannah Smith

Savannah Smith

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Posted 4 years ago

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Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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What OS/version? What file format are you saving to? What version of Photoshp? What software are you importing into?
Photo of Savannah Smith

Savannah Smith

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Operating system is Windows 7.
Saving as a PNG file.
Using Adobe Photoshop CC.
I'm importing the photo to a software called Open Broadcaster Software.
Photo of Chris Cox

Chris Cox

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Your broadcast software is not reading PNG files correctly. You need to submit that as a bug to the makers of your Open Broadcaster software. Until they can fix their bugs, you might try using a different file format that supports transparency (TIFF, PSD, maybe Targa).
Photo of Savannah Smith

Savannah Smith

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Okay awesome, good to know it wasn't anything I messed up with the photo. Thanks for the help. :)