Lightroom/Camera Raw: My new Mac does not have my lens profile (Nikon 18-300mm)

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  • Updated 4 years ago
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Photo of Julian Moore

Julian Moore

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Posted 4 years ago

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4 years ago
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Did you download a user-contributed profile through the Adobe Lens Profile Downloader?

http://www.adobe.com/products/photosh...
2014-12-07T04:22:52+00:00
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Julian Moore

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Jeff tried what you suggested but I think my problem may be with the Mac operating system. I should say this is my first Mac so I'm still learning.

I can download the file with no problem but when I try to open it get the message Safari can't open as no applications are associated with this type of file.

I also have problems with my Nikon software NX2 & NX-D and have been talking to Nikon customer support. They know of issues with the new Mac operating systems and their software,
4 years ago
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Julian Moore

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Hi Jef no I didn't will try tomorrow. Does this mean I'll have to do it for all my lenses even though they're listed on the Adobe page
4 years ago
Photo of Victoria Bampton - Lightroom Queen

Victoria Bampton - Lightroom Queen, Champion

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Check you've selected a raw file and not a JPEG, as most profiles are raw-only.
4 years ago
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Julian Moore

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Thanks Victoria, all my files are NEF, never shoot in JPEG
4 years ago
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Chris Castleberry, Camera Raw Engineer

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Hi Julian,

I am assuming you are referring to the Nikon AF-S DX NIKKOR 18-300mm f/3.5-5.6G ED VR.

Which version of Lightroom and Camera Raw are you using on your Mac?

There are two versions of the 18-300mm DX lens supported in LR/ACR. The first was added to LR/ACR 4.2/7.2 and the second to 5.5/8.5.

You can also check to see if the profiles are installed for ACR by navigating to the following folder.

/Library/Application Support/Adobe/CameraRaw/LensProfiles/1.0/Nikon

If neither profile is there and you have at least LR/ACR 4.2/7.2 then you might need to reinstall and check for updates to get the software up-to-date.

If they are installed then something else is amiss and we'll need to go from there.

Regards,

- Chris
4 years ago
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Julian Moore

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Thanks Chris
My versions are LR5.7 & Camera Raw 8.7. I have tried what you suggested but I think the problem is with the Mac operating system (Yosomite). Its the same with Nikon NX2 and even NX-D

The actual message I get once downloaded is, Safari cannot open the file because no available application can open it
4 years ago
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Chris Castleberry, Camera Raw Engineer

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What is the extension on the file you downloaded?

Can you post a screen shot of the error message?
4 years ago
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Julian Moore

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Hi Chris
Afraid I'm not at home but here's the latest. The guys at Apple brought out an update to Yosemite titled "Digital Camera Raw Compatibility Update 6.01 sometime in the last 3 days, LR5 lens correction now working fine.

The title of the download which wouldn't open was Adobe _Lens_Profile_Downloader_1_0_1-6.air

The message when I try to open is

There is no application set to open the document Adobe Profile etc, search the App Store for an application that can open this document or chose an existing on your computer. Afraid I haven't a clue which one to choose.
4 years ago
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Chris Castleberry, Camera Raw Engineer

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Thanks, Julian.

Sounds like your initial issue is resolved. Great!

The Adobe Lens Profile Downloader (ALPD) is built on the Adobe Integrated Runtime (AIR) so in order to use it you need to download and install the AIR runtime from here: http://get.adobe.com/air/.

Note: Now that you have lens corrections working again you don't need to use the ALPD unless you wish to search/download user-generated lens profiles that are not already included in Lightroom.

Regards,

- Chris
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