My Moto G5s can't sync with other devices

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  • Problem
  • Updated 3 months ago

My Moto G5s can't sync with other devices. Every time I uploaded photos from other devices, it always miss them.... And I keep losing my presets....
Photo of 林聖智


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  • confused....

Posted 3 months ago

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Photo of Rikk Flohr

Rikk Flohr, Official Rep

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It sounds like you may be using two different Adobe ID's.  Verify that you are logged into exactly the same Adobe ID on all devices. 

Verify the Adobe ID you are using has a subscription that will allow you sync.