Lightroom CC for Mobile: Shuts down unexpectedly (iOS)

  • 1
  • Problem
  • Updated 1 week ago
  • (Edited)
Lightroom shuts down unexpectedly and doesn’t save changes I’ve made to photos.
Photo of shane

shane

  • 6 Posts
  • 0 Reply Likes
  • lost money due to problems.

Posted 2 weeks ago

  • 1
Photo of Rikk Flohr

Rikk Flohr, Official Rep

  • 4253 Posts
  • 809 Reply Likes
Sorry to hear that but we will need additional information.

Which device?
Which OS?

How much free memory is on your device?
Photo of shane

shane

  • 6 Posts
  • 0 Reply Likes
iPad Pro. iOS 12.0.1 lots of free space.
Photo of Rikk Flohr

Rikk Flohr, Official Rep

  • 4253 Posts
  • 809 Reply Likes
Is this a recent behavior change or has it always shut down when you attempt to use it? Have you restarted the device recently?
Photo of shane

shane

  • 6 Posts
  • 0 Reply Likes
Recent.
Photo of shane

shane

  • 6 Posts
  • 0 Reply Likes
I restart the iPad at least once per day.
Photo of Ignacio Barrientos

Ignacio Barrientos, Employee

  • 85 Posts
  • 6 Reply Likes
Which iPad Pro exactly are you using; 9.7", 10.5", 12.1", 1:st or 2:nd generation?

Things that might help us understanding the issue:
If you look into iOS Settings: 
Privacy/Analytics/Analytics Data

Do you see any logs with LrMobile-2018-11-XX..... or do you see JetsamEvent-2018-11-XX.... during that time and date?

(Edited)
Photo of shane

shane

  • 6 Posts
  • 0 Reply Likes
I have the 9.7.
Photo of shane

shane

  • 6 Posts
  • 0 Reply Likes
I don’t understand what you mean by logs.