My key does not work for Elements 12.

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  • Updated 4 years ago
  • (Edited)
My key does not work at Element 12.
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Egil Mathisen

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Posted 4 years ago

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Photo of Chris Cox

Chris Cox

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Did you enter the redemption code on to generate your serial number?

Are you trying to enter the redemption code instead of the serial number by mistake?

If you are reinstalling an old version, did you check your account on for the serial number?