Lightroom Classic: Import button isn't working

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  • Updated 2 months ago
  • (Edited)
My Import button isn't working, it won't let me click it at all. Even when im in the library module. I dont know what to do. Ive been having problems since I renewed my account. Can anyone help.
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Jonathan Williams

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Posted 2 months ago

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Rick Spaulding, Community Specialist

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Hi Jonathan,

Forgive me for being so basic but a good place to begin would be to reboot your computer and reset Lightroom preferences.

Hold down Shift + Alt (Windows) or Shift + Opt (Mac) while starting Lightroom and you'll be asked if you want to reset the preferences.

If you are on Windows 10 make sure you start Lightroom from the Creative Cloud desktop app. Sometimes the reset preferences dialog window appears behind the Creative Cloud app window so if you don't see it right away move the CC app window to the side.

Let me know if that helps.