Photoshop CS5: Files won't save as .jpg or .pdf when I got a new computer with El Capitan. Now what?

  • 1
  • Question
  • Updated 3 years ago
  • (Edited)
I have been using Photoshop CS5 for years without problems. My computer broke and I had to get a new computer that came with ElCapitan. Now I am not able to save my PhotoShop projects in a .jpg or .pdf format. Now what?
Photo of Gloria Kreitzberg

Gloria Kreitzberg

  • 1 Post
  • 0 Reply Likes
  • Frustrated and Bewildered

Posted 3 years ago

  • 1
Photo of Chris Cox

Chris Cox

  • 20280 Posts
  • 836 Reply Likes
JPEG and PDF support are built into Photoshop - so it can always save them.
But, double check your document depth and color mode - it might be something that JPEG and PDF cannot support.
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 15216 Posts
  • 2186 Reply Likes
When you say "Cannot save JPEG or PDF files" do you get a particular error? It could be permissions related - as we see a fair number of reports of damaged user accounts after OS upgrades. See the troubleshooting steps here for User Permissions:
Photo of Sally Heaphy

Sally Heaphy

  • 1 Post
  • 0 Reply Likes
I have just loaded ElCapitan on to my Mac and now can't save my Photoshop CS5 files to JPEG or PDF and it has nothing to do with permissions or colour mode... It is a glitch.  Can anyone supply a useful fix.  Thanks