Photoshop Elements: Licensing error

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  • Updated 6 years ago
  • (Edited)
We had a new hard drive put in our Mac, and now PSE8 says there is a licensing error and will not run. I tried to install a NEW one with a different serial number, but can't get past the error message. I tried several ways to uninstall the program, but nothing works. We want to stick with PSE8 to be able to continue to use Bridge. Anyone have an idea how to get the old serial number out so we can reinstall? We actually have PSE on only one computer--but Adobe apparently doesn't care, and their suggestions (when I can actually reach someone and not go in circles on the website) have been worthless. HELP! (PSE6 won't run on Mountain Lion).
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Jan George

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Posted 6 years ago

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Pete Green, Customer Advocate

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Have you had a look at this document Jan? Perhaps the suggestions here could help you out.

http://helpx.adobe.com/x-productkb/gl...

If you registerred the serial number with your AdobeID account on Adobe.com then you can log into your account and look at your registered products and serial numbers associated.

Click here to sign into your account so you can check if you registered it:
https://www.adobe.com/cfusion/members...

Sign in, then click My Products
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Jan George

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Yes, it is registered. The problem is that the hard drive was backed up from the Time Capsule. This then was apparently counted as an extra computer. SInce the error message pops up before I can access the program (even though it goes through the loading process), I can't get to the box to uninstall it (and the serial number). Because of this, I can't even install the same program with s different number.
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Chris Cox

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It doesn't count as an extra computer unless you activated from that computer.

And it's an error in activation, not too many activations - so you'll need to follow the steps to clean up or repair the license information.
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Jan George

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Can you send that link again? All I get is your comment about the error in activation. (It was activated from that computer).
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Pete Green, Customer Advocate

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One of the two links i posted?
1: http://helpx.adobe.com/x-productkb/gl...

2: https://www.adobe.com/cfusion/members...

If you need activation support (i.e. too many activations already) you can visit this page:
http://helpx.adobe.com/x-productkb/po...

If need be to contact Adobe customer support to help you with the activations.