PHOTOSHOP: Multiple tools Malfunctioning or Non Responsive!

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  • Problem
  • Updated 5 years ago
  • (Edited)
Tools malfunctioning in Photoshop. Purchased brand new this weekend, only used it for a few hours. Colour is stuck entirely in K (CM and Y are not options, neither is changing to RGB), eye dropper will not select samples, brushes, eraser, burn, dodge, hand and other tools are entirely non responsive. I can select areas and toggle between tools, but that is almost it. When I move a layer aside, there is a copy of my background with a light red filter over top that won't go away. Getting no error message or other help. Very disappointed and frustrated. I'd CS6 back or I'd like my money back. I need this program and can't afford this kind of delay. Hoping it's fixable.
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Kattie Allan

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  • very frustrated

Posted 5 years ago

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Chris Cox

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What OS version are you using?
Have you installed all the Photoshop updates (you don't say which version you are using)?
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Kattie Allan

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Windows 8, Latest version with all updates. Thank you for the fast response!
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Chris Cox

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OK, what you're describing is not something I've heard of before on Windows (MacOS 10.9 has some odd bugs that would almost match). It sounds like a combination of video driver bugs, and something messing with events coming into Photoshop (like a tablet driver, utility, or malware).

For the video card driver - update the driver from the GPU maker's website.

Do you have any third party plugins or Flash Panels installed?

And you may have your document in grayscale mode - try changing to RGB.
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Kattie Allan

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Okay, we'll try that and see if that works
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Kattie Allan

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My driver is up to date, yes. I did introduce a tablet to my work yesterday. Could that be related to this?
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Chris Cox

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Up to date from the GPU maker's website, or Microsoft (big mistake)?

Yes, a bad tablet driver could be causing problems.
What brand?
Have you checked for updated tablet drivers?
Have you tried disconnecting the tablet?
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Kattie Allan

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Both.
I have disconnected the tablet, yes, and restarted. It's an Intuos Wacom, and I bought it Saturday.