Tools malfunctioning in Photoshop. Purchased brand new this weekend, only used it for a few hours. Colour is stuck entirely in K (CM and Y are not options, neither is changing to RGB), eye dropper will not select samples, brushes, eraser, burn, dodge, hand and other tools are entirely non responsive. I can select areas and toggle between tools, but that is almost it. When I move a layer aside, there is a copy of my background with a light red filter over top that won't go away. Getting no error message or other help. Very disappointed and frustrated. I'd CS6 back or I'd like my money back. I need this program and can't afford this kind of delay. Hoping it's fixable.
Posted 5 years ago
Windows 8, Latest version with all updates. Thank you for the fast response!
OK, what you're describing is not something I've heard of before on Windows (MacOS 10.9 has some odd bugs that would almost match). It sounds like a combination of video driver bugs, and something messing with events coming into Photoshop (like a tablet driver, utility, or malware).
For the video card driver - update the driver from the GPU maker's website.
Do you have any third party plugins or Flash Panels installed?
And you may have your document in grayscale mode - try changing to RGB.
For the video card driver - update the driver from the GPU maker's website.
Do you have any third party plugins or Flash Panels installed?
And you may have your document in grayscale mode - try changing to RGB.
Okay, we'll try that and see if that works
My driver is up to date, yes. I did introduce a tablet to my work yesterday. Could that be related to this?
Up to date from the GPU maker's website, or Microsoft (big mistake)?
Yes, a bad tablet driver could be causing problems.
What brand?
Have you checked for updated tablet drivers?
Have you tried disconnecting the tablet?
Yes, a bad tablet driver could be causing problems.
What brand?
Have you checked for updated tablet drivers?
Have you tried disconnecting the tablet?
Both.
I have disconnected the tablet, yes, and restarted. It's an Intuos Wacom, and I bought it Saturday.
I have disconnected the tablet, yes, and restarted. It's an Intuos Wacom, and I bought it Saturday.
