Photoshop: Multi-Monitor Multi-Adapter warning about 3D not working (Win 8, Intel and AMD card)

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  • Updated 4 years ago
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I have a Windows 8 PC with two dissimilar monitors, a Radeon R9 270 video card and an Intel 4600 display adapter. I have the latest video drivers for both display adapters.
I recently purchased an i1 to calibrate both monitors. Since the Radeon does not support multiple ICMs, I had to move one of the monitors from the Radeon to the 4600 in order to calibrate both monitors. Photoshop CC now fails to run, complaining: "Error: "Graphics hardware not officially supported for 3D" | Photoshop CC, 13.1" and ".. 3D features which require a minimum graphics card with 512 MB of VRAM."
No other program I have installed has a problem with my multiple monitor / multiple display adapter configuration.
I have no need for Photoshop 3D features. How do I turn off 3D features so that Photoshop runs without failure?
I find it difficult to believe that Adobe has not encountered this issue before and cannot provide Photoshop CC users a work-around to allow Photoshop to run multiple calibrated monitors without Photoshop failing!
Thanks.
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Robert Danson

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Posted 4 years ago

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Chris Cox

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Your mix of video card drivers is not playing well together.

The warnings about the 3D features don't mean that Photoshop won't work - just that you can't use the 3D features because your current video drivers are not working or don't meet the minimum requirements for 3D feature use.

And the problem here is an issue with your video card drivers - Photoshop can and does use multiple displays without a problem for most users. Updating your video card drivers from the GPU maker's websites (AMD and Intel) may help. But mixed brands of GPUs seem to have a lot more driver problems than using multiple GPUs from the same maker.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Correct. In this case, we usually suggest disabling the less powerful of the two graphics card using the device manager even after making sure that your drivers are up to date.
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Robert Danson

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Thanks for your replies.

I did indicate that my drivers were up to date. Also, the display adapters have no problem playing together for any software other than Photoshop.

Photoshop does not work - it quits immediately after issuing the indicated error message. Photoshop is now useless.

Disable the Intel 4600? That means not being able to calibrate my 2nd display, yielding significantly different monitor characteristics. Does this mean that in order to use Photoshop with calibrated monitors I must spending many additional dollars for a second Radeon adapter?

The problem seems to lie solely with Adobe and Photoshop. Come on Adobe - this seems to be a well-known issue - let's get it fixed!
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Chris Cox

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"up to date" from Microsoft doesn't help (drivers are years out of date). You have to update the drivers from the GPU maker's websites.

No, the problem lies entirely with your video card driver software. Photoshop is just using the drivers and encountering the bugs in the drivers.
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Adam Jerugim, Employee

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Robert, the best solution here would to be to plug both monitors into your R9 270 card, then calibrate both off that single card.