Photoshop: MP4 file not opening in Photoshop CS6 Extended

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  • Problem
  • Updated 5 years ago
  • (Edited)
Whenever I try to open MP4 files in CS6 extended, I get an error message saying they aren't the right type of document. Can someone help me with that?
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Posted 5 years ago

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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Are you on Mac or Windows? (OS/Version)
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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What app are you using to transcode the file? Is the application that converted the file able to open the file?
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I used a program called Handbrake and it was able to open the file and successfully convert it
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Have you tried using different codecs/settings? Can you post a screen shot of your conversion settings you used that aren't working in PS? http://feedback.photoshop.com/photosh...
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I added my settings. Let me know if they help at all
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I still get an error message
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Here are my settings. Let me know if you need more,
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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I'd need to see the video and audio tabs to see the codecs used.
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here you go!
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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My guess is the Dolby Setting for your audio is the problem. I would try using a codec other than Dolby.
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thank you! are you sure it isn't a problem with photoshop though? just that setting?
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I changed the codec, converted it, and when i tried to open it, I got this error message
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Can you post one of the files you're having trouble with? (dropbox or other sharing service)