Photoshop Elements: Organizer doesn't display first frame of video

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I am using the PRE10 organizer and an exercise in the Classroom in a book. The exercise calls for importing 13 mp4 clips into the Organizer from Lesson4. The clips are imported into thumbnails but the first frame of the clips are black or missing. Double clicking on the clip opens the clip and it is displayed correctly. The clip opens properly in the PRE10 editor. The exercise in the book on p. 64 shows the clips properly displayed in the Organizer but this doesn't happen on my pc. Other users have duplicated this problem. Your tech support people claim that the Organizer codec doesn't support displaying the first frame of these clips. If i change the mp4 extension to the avi extension the first frames of the clips are properly displayed. My own avchd lite clips are displayed properly in the Organizer. This problem only exists with the Adobe Press Classroom in a book mp4 files on the dvd in Lesson 4. Can you fix this problem?
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EPHRAIM GITELMAN

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Posted 7 years ago

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EPHRAIM GITELMAN

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I am using the PRE10 organizer and an exercise in the Classroom in a book. The exercise calls for importing 13 mp4 clips into the Organizer from Lesson4. The clips are imported into thumbnails but the first frame of the clips are black or missing. Double clicking on the clip opens the clip and it is displayed correctly. The clip opens properly in the PRE10 editor. The exercise in the book on p. 64 shows the clips properly displayed in the Organizer but this doesn't happen on my pc. Other users have duplicated this problem. Your tech support people claim that the Organizer codec doesn't support displaying the first frame of these clips. If i change the mp4 extension to the avi extension the first frames of the clips are properly displayed. My own avchd lite clips are displayed properly in the Organizer. This problem only exists with the Adobe Press Classroom in a book mp4 files on the dvd in Lesson 4. Can you fix this problem?

This reply was created from a merged topic originally titled
Premiere Elements: Organizer doesn't display first frame of video,.
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Brett N, Official Rep

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On Windows, AVI is a bit of a native format, which will allow the production of frame thumbnails for these files. On Mac, MP4 is the same, it will produce thumbnails. These formats, when reversed platform-wise will not produce thumbnails, so AVI doesn't produce thumbnails on Mac and MP4 doesn't on Windows. This is just tied to a limitation of the OS that Elements Organizer relies on to produce these thumbnails. Likely, if you check these same files in Windows Explorer (via My Computer) you will notice a similar lack of thumbnails.

This can vary from system to system depending on what codecs are installed and what codec was used to encode the video footage.

The Classroom in a Book generally uses the Mac to produce it's screenshots. (I haven't seen this particular book, but most in this series use the Mac). I do not have a copy of this book or it's files on hand, but the sample MP4 from Apple's website does produce a thumbnail for me. You can find these samples here: http://support.apple.com/kb/ht1425. Additionally, these books are not produced by Adobe Systems, but by Adobe Press (a sub-division of Pearson).
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EPHRAIM GITELMAN

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I was in contact with Adobe Premiere Elements tech support recently. They took over my Windows 7 pc and downloaded other mp4 files into the Organizer. The first frame of the three mp4 files that were downloaded were visible.

I was surprised to learn from you that Adobe Press would use pictures done on a MAC since the I believe most of their customers are probably using a pc. Mac users have Final Cut as their preferred video editing software. In any case I would have expected the publishers of Classroom In a Book would have checked out the photos in the book on both the Mac and PC.