Bridge: Mouse scrolling problem on second display in Bridge CC Win

  • 48
  • Problem
  • Updated 5 years ago
  • Solved
  • (Edited)
In Bridge CC when my second monitor is set to be to the left side or above the primary monitor in the Windows display settings on Windows 7 64bit the scroll wheel does not work in bridge. If I set the display settings so that the second monitor is to the right side or below the primary monitor the scroll wheel works fine in Bridge CC.

I have updated the mouse driver to the current version, installed all current Windows updates, and all of my CC Apps are updated. I have also tried previous versions of the mouse drivers to ensure that the bug is not in the current version.

I have not seen this problem in any other programs when the monitors are configured as #1 on the right and #2 on the left.
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Joseph Voegtle

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Posted 6 years ago

  • 48
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Steve Rovetti

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I'll just repeat this again...

Hey, do you guys remember this from way back when on the Bridge Discussion board?

tinaTS, Aug 21, 2013 11:05 AM in reply to LantzDesign Report

"Thank you for bringing this up - QE has looked at this and has determined that this is a known issue. Our apologies. "

Yep. That's from August 21st.
Way to move fast Adobe! Keep up the good work!

SERIOUSLY? AUGUST 21ST?
I'm under the impression that Adobe will either
A: just flip their sunglasses down and say "Deal with it"
B: just let their user base flounder until someone pissed off enough finds a solution or a workaround, because god forbid they would sympathize with their users.

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Wout Standaert

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This is incredible. Why isn't this fixed yet? How hard can it be?
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Benjamin Piecha

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A little reminder. Same issue here.
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LUDDE LUND

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Still not fixed, still a problem and still taking my money every month.... Just lovable.
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Cliff DesPeaux

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Do you know when this will be fixed? This is a really annoying problem.
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Reagan Wright

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I found a fix!!

I did some testing, and the bug has something to do with the order you have your monitors, and which one is "primary", I flipped my 3 monitors around to like 4 different configurations, then back to the original one... and now Scrolling works on ALL THREE!

Let me know if this happens to work for anybody else!
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JoeS

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Doesn't work for me. :-(
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Daniel Mihai Condurachi

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Basically scrolling does not work on any monitor that is left to the primary monitor
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visualspicer

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The only fix at this point is to set your left-most monitor as the primary, or keep Bridge CC on your primary or right monitors.
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Roger Pearce

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Worked fine in CS5 Bridge.....I keep thinking they will fix it......just had an update.....still not fixed......baaaaaaa!!!
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Roland Roberts

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This reply was created from a merged topic originally titled
Mouse scroll wheel not working when Bridge cc is on 2nd monitor.


The cc version of Bridge has a problem with systems having two monitors. When Bridge is on the 2nd monitor the mouse scroll wheel does not work. The scroll wheel does work when Bridge is on the prime monitor, and when using prior versions of Bridge (like CS5) the scroll wheel works on both monitors.
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Thomas G Donlan

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But why don't they FIX it??????????????
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Patrick Moll

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Good news ! It seems that the issue is finally solved in the version 6.1.0.116 available since the announcement of CC 2014 !
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visualspicer

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How did you get the fix? My Creative Cloud apps overview says "Bridge CC up to date" version 6.0.1.6 x64. I've updated to all the new CC 2014 apps, but there's no new version of Bridge.
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Patrick Moll

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That's weird. I've installed the new version of Bridge CC through the Creative Cloud app, as a usual update. I'm in France, but I don't think it matters...
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JoeS

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Same problem here. No Update or Bridge CC in Application Manager available. All other apps for 2014 are appearing. But no Bridge!
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Thomas G Donlan

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I just noticed that MS Outlook also has the scroll-wheel problem. So maybe it's a Windows problem?
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superkev

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Thanks Adobe for finally fixing this problem!
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Chris Cox

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Official Response
This is fixed in Bridge 6.1
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JoeS

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Now I have the same problem in Photoshop CC 2014 on the 2nd screen!
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Matthew Lantz

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Awesome!!
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JoeS

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I do not get an update for Bridge CC. My version is still 6.0.1.6
Where can I get the update?
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visualspicer

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Uninstall your current version of Bridge, restart your computer, then re-install Bridge again from your Creative Cloud console. That worked for me when I had this problem.
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JoeS

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visualspicer, thanks! That worked for me too. Now current version is 6.1..
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JoeS

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To be more precisely: scrolling does not work in the actions panel, no matter on what screen it is.

http://feedback.photoshop.com/photosh...
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Roland Roberts

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I jus downloaded the latest updates and now have Bridge 6.1.0.116 x64.
The scroll problem is fixed!