Elements 15: Issue installing, breaking Lightroom and Photoshop install

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  • Updated 1 year ago
  • (Edited)
Per Ms. Albert's reply to my first question, I couldn't find a link to chat, so I followed the directions in endless pages of Adobe's directions and it completely messed up my Photoshop CC2017 subscription to the point where Bridge and Lightroom don't work, and it's telling me I can't reinstall LR because:  Because:Product order conflict

"Youalready have a PhotoshopPhotography Program subscription on your account. You can'thave two licenses of the same product on one account."

I only have one computer, a 27 inch iMac, so I don’tknow what this means, and I only have one account, with PS CC2017.

Does anyone know where I can find a number to talk to an actual person who might be able to help me fix this mess? 

Thanks.
Violet
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Violet Froman

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Posted 1 year ago

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Victoria Bampton - Lightroom Queen, Champion

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The support page is a bit of a pain. Go to https://helpx.adobe.com/contact.html , select the Creative Cloud option (not Lightroom on the first page), then Lightroom, then Download and Install, then Show me my contact options. That should show your local numbers as one of the options, during times that they're open.

It sounds like it thinks you're trying to purchase Lightroom again. How are you trying to reinstall Lightroom? If the CC app is installed (which is should be), open it and you should find the install button there waiting for you (or uninstall, then install shows up).

I'm not quite clear on how Elements (from your title) fits into the equation though.
(Edited)
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Violet Froman

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Thank you for your reply, Victoria. I am going to have to call Adobe when they open. I was trying to install Photoshop Elements 15, which would not install. Working through the pages trying to fix it started this whole mess!

Violet.