Photoshop CS6: Monitor goes black when opening (Win8 video drivers)

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  • Updated 4 years ago
  • Solved
  • (Edited)
I recently brought Photoshop cs6 and when I opened it for the first time it showed the loading screen. AND everything turned black. I just recalibreted my monitor cause it says "Please recalibrate your monitor cause it seems to be defective", something like that. My monitor keeps turning black and allways restarts. pls. answer. srry for bad english :/
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korra ishot

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Posted 4 years ago

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Chris Cox

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What OS version are you using?
Have you installed all the Photoshop CS6 updates?
And have you updated your video card driver from the GPU maker's website?
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korra ishot

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I'm using windows 8 sir. :). No I haven't . I'll try.
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korra ishot

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It says update cannot be applied when I tried to install it manually. But I can't open the program and update it there so I don't know what to do.
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Chris Cox

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Can't open what program?
The problem you are describing is common on Windows 8 in applications that use the GPU, and is solved by updating the GPU drivers from the GPU maker's website (NOT Microsoft or a system builder - their drivers are years out of date).
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korra ishot

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i have updated it still doesn't work
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korra ishot

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although after i installed Physx it Worked!! idk hth did that happen
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Chris Cox

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Glad to hear that you got it working!
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Are you using an custom color calibration software or color profiles?

It may help if we could see your Photoshop System Info. Directions for sharing your system info from Photoshop:

http://feedback.photoshop.com/photosh...