Photoshop: Epson Printer Profiles lost after update to Mojave

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  • Updated 4 weeks ago
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I am a user of PhotoShop CC2018. I have been using an Epson 3880 Stylus Pro printer and an iMac for years. Since I have updated to Mojave I have lost all of the installed Epson Printer Profiles. In addition, I have tried to install a couple of new .icc Printer Profiles and have put them in the username/library/colorsync/profiles folder. Unfortunately, none of them show when I try to print within PhotoShop. Where have my printer profiles gone?
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Don Menges

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Posted 2 months ago

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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Do you have more than one Epson printer/driver installed? 

Usually, a complete uninstall of all the Epson drivers and reinstall of just one driver will fix most printer driver issues.
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Don Menges

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Thanks Jeff....  I only have 1 Epson printer driver installed and it's the latest version for my printer.  Before the Mojave update all was working. After the Mojave update printer profiles are gone.  I may uninstall the printer drivers and reinstall just to see if it works.
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Don Menges

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Jeff... I uninstalled the Epson 3880 Stylus Pro printer drivers using the uninstall tool from Epson.  I reinstalled the drivers (no update), but still none of the Epson paper profiles that used to be there show up when I try to print in PhotoShop. Frustrating.
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m geno

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I now have this problem too.  Did anyone figure it out?
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Reed Mayer

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same thing happened to me.  I'm using the Epson surecolor P9000. Only the Epson profiles disappeared all the other ones I use are still accessible.
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Reed Mayer

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I just installed the printer driver for my Epson SureColor P9000 for the Mojave update for Mac and all the Epson profiles are now available.
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Eric Johnson

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I called Epson and received a solution

System preferences —> Printers & Scanners —> Click Epson Stylus Pro 4900 then select Options & Supplies to see what Printer Driver is installed (9.65 is current as of 11/07/2018)  Download and install update if needed.

Select Epson Stylus Pro 4900 from left panel then delete it using the [-] key.
Add it back with the [+] key entering names if needed.  All the Epson ICC profiles should now be available.  Restart Lightroom (or Photoshop) go to the Print module and click on the ICC profile to see the menu of ICC profiles.  Press Other to see ALL the ICC profiles available and check only those you want to appear on your menu.  
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Paul88888 7

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This did it, Thanks!
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David Quiroz

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Tried recommended suggestion, the only thing that worked was reseting my printing system. 

System preferences —> Printers & Scanners —> Right click on the printers list and click "Reset Printing System" This will remove all installed printers and settings. 

After that I re-added my Epson 3880 and relaunched Photoshop and my ICC profiles were now listed.