Lightroom: Retrieving images from Mac system trash

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The maddeningly exaggerated delays caused by this new (?) policy of moderating every single back-and-forth exchange has forced a crucial technical support conversation into an overnight affair! Instead of maybe an hour or so of uninterrupted support. Is this good for your customers in distress?

https://forums.adobe.com/message/9628936#9628936
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Raphael Shammaa

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  • undermined and extremely tense

Posted 1 year ago

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Victoria Bampton - Lightroom Queen, Champion

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There is live phone/chat support for CC subscribers if you prefer. Although, the quality of the information around here is usually better.

Was there a specific thread here that you're referring to?
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Raphael Shammaa

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Thank you Victoria. I'm in a pickle and progress is agonizingly slow due in large part to this, apparently, new, non-user friendly policy - whatever its motivation.

I didn't know there is live phone support. How do I access it? And in what way is the info here better than live phone?

The conversation thread is "Retrieving images from Mac system trash" in LR Beginner. Thanks a lot.
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Victoria Bampton - Lightroom Queen, Champion

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Ugh, they've changed the Contact page again, and it seems to be taking us in circles. Details are here: https://helpx.adobe.com/contact/what-contact-options.html  You could try this link: https://helpx.adobe.com/contact/phone.html
How good the support is depends on who you manage to get through to. Some phone/chat support staff are great, but I frequently hear of misinformation being given out too, whereas here you're talking to the engineers and frequent users. 

I've just found the thread you mentioned, so I'll go answer over there in the meantime.
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Raphael Shammaa

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Yes, please do. I'm in a strange place right now. Thanks!
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Victoria Bampton - Lightroom Queen, Champion

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Ok, I've read it though, but I won't get involved in the thread over there as too many people weighing in just gets confusing. Let me just summarize though:
  • In LR, you selected 31 photos and deleted them from disk. This removed the edit records from the catalog, and put the photos in the trash.
  • You're able to use the OS to move the original photos back to the correct location, but they're still not in the catalog.
  • You have a clone catalog that still contains the edits for these 31 photos.
The correct steps to fix this would be:
  1. Make a list of the 31 photos you're missing.
  2. Use the OS to copy or move the photos back to the correct locations (even if you have to drag them to the desktop and then to the right location).
  3. Back up/duplicate both the working and clone catalogs, just in case you make a mistake.
  4. Open the copy of the clone catalog, select the problem 31 files, and go to File menu > Export as Catalog. Set it to place this temporary exported catalog somewhere like the desktop, include the selected 31 photos only, and don't bother to include originals or previews.
  5. Open the working catalog and go to File menu > Import from Another Catalog. Navigate to the temporary exported catalog on the desktop. In the dialog, make sure 31 photos are selected in the section at the top, and set it to "add new photos to catalog without moving". Hit Import.
By the time you're done, you'd have those 31 photos back in the catalog and back in the right place on the hard drive. 

On that thread, Jon was taking a slightly different tack, restoring the original photos from the cloned drive rather than the trash, but with a similar result. It just got a little complicated because somehow you ended up with 430 images (and I'm still not sure where that number came from!!)
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Raphael Shammaa

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Thank you Victoria. I'll try that - I think I'm still in a position to do it in spite of previous maneuvers. Don't disappear on me though quite yet :)
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Raphael Shammaa

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Also, Jon's intention was to restore the deleted images as adjusted images, to save me the work of re-adjusting them. Does your strategy do that? 
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Victoria Bampton - Lightroom Queen, Champion

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Yes, it does Raphael.

You have 2 pieces of the puzzle - the original images, plus the records (edits) from the catalog. Wherever you restore from, those are the bits that need putting back. 

The scenario that would lose your edits would be putting the original images back, and then using the the normal import dialog to add them back into the catalog. In that scenario, you'd be missing transferring the edits from the other catalog.
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Raphael Shammaa

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Correct.

I am at the point where the imported latest images, and their ratings, etc, have been aded to the Clone drive. So now this drive has everything to please and I am tantalizing close to my stated outcome.

But a question remains about the library structure post-importing these images. If you go back to the thread you'll see what I mean. I need to deal with that and be given a strategy to do so.
 
Once that's taken care of, straightening out and cleaning up the file/folder structure and their contents, I can reverse-clone the drives and be back in the saddle. Agreed?
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Victoria Bampton - Lightroom Queen, Champion

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I'm not quite understanding why you're doing this on your clone drive, or why you'd want to reverse clone
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Raphael Shammaa

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Because My Clone drive contains the files that were deleted from the Active drive, but .... in their adjusted state = hours of work that I'd rather not go through again.

All it was missing were the images taken between May 31 and June 5 - which have just been added to it from the Active drive, but are not presently in their desired/original home folder. Straightening that is the next aimed for step as stated in my last response in the thread, with screenshots as visual aids.
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Victoria Bampton - Lightroom Queen, Champion

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Er, not quite. The CATALOG on the my clone drive contains the edits. Simply exporting those 31 photos edits as a temporary catalog would have been way quicker, but since you're already underway, I think it's probably best I leave you with Jon, as he obviously has a plan in mind.
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Raphael Shammaa

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You have a point.