Lightroom: Mobile Sync getting stuck repeatedly

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  • Problem
  • Updated 2 years ago
  • (Edited)
I've had issues with my Mobile Sync getting stuck on certain files and requiring major intervention with either clearing lrsync data on my computer, deleting invalid media from the Lightroom mobile site, or deleting actual media from my phone gallery + Lightroom mobile app. 

Shouldn't a major retail software platform work much more reliably?  I just worked through my latest problem with support but I shouldn't have to continually do this.  Are there any planned improvements to the Mobile Sync platform in the future, particularly focusing on stability / reliability?   I'd like to express my vote toward improvement in this area if possible, I don't know if here is the best place, if not, please let me know where!
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Steve Dale

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  • frustrated

Posted 2 years ago

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Fred Kilbourn

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This is an issue important to me as well.  Would like to see this process improved.
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anssik

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I've had couple of issues with Mobile Sync as well, and even though I think Adobe is progressing (they fixed my problem with need to upload all Smart Previews every time there was an update to LR) I'd like to see syncing behaving extremely reliable rather than mostly reliable.
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Rikk Flohr, Official Rep

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Are there any specific issues regarding Sync today that are currently not working? Much has been improved in recent weeks but I am always wanting to hear of currently active issues so that they can be reported to the team. 
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Jao van de Lagemaat

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The main problem is simply that it is incredibly slow and gets stuck all the time even when you have a very good network connection. It also does not appear to be doing anything at times and just stay at one number of images remaining. You also have to keep your device awake and in Lightroom mobile because it will stop syncing images when the device dims its screen. I like the potential but syncing is still very unreliable and takes way too long. I just returned from a small trip where I only used a sd card reader and my iPad Pro using Lightroom mobile (fully updated) to test the fully mobile workflow. The syncing is definitely a pain point: http://lagemaat.blogspot.com/2016/11/...
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Jao van de Lagemaat

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Ps. A lot of the "getting stuck" comments might be coming from the number in the little cloud icon providing way too little feedback on progress. On slower connections (think hotel internet) it might take over a minute to upload a single raw file. To the user, Lightroom's sync appears to be stuck or not doing anything. A little progress bar that shows progress per image might be reassuring to people that something is actually happening.
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anssik

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@Jao,

Agreed, sometimes it can be just the wrong impression that nothing is happening.
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Steve Dale

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this has nothing to do with slow hotel connections - it just doesn't work right through the cloud as videos get hung up....for me, A LOT and increasingly so....and no one is doing anything about it. 
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Fred Kilbourn

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Related to the topic of getting the impression that nothing is happening -

It seems that in some cases with larger files on IOS, the sync cannot finish in the background before the app is terminated / put to sleep by IOS.  I've seen recently that you just have to leave the app open and running in the foreground for an extended period of time to complete syncing correctly.

The problems here:
  • It should be clear to the user somehow that if the app is in the background that the pending files may not complete properly -OR- it should be re-engineered so that this is not a problem
  • If it cannot be fixed to run in the background properly, active feedback needs to exist in the app so you know when it is actually done syncing and how much longer it must keep running before it will be done