Lightroom Classic: Some images synced from mobile are missing star ratings

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  • Updated 4 weeks ago
  • (Edited)
My workflow is to import images from SD card to Lightroom Classic CC (currently on 7.5) on my PC, and then sync, and do an initial review and selection images by using Lightroom Mobile in the iPad, setting star ratings.  I've recently (since 7.4, I think) noticed that while most of the star ratings show up in Lightroom on the PC, not all of them do.  For example, I marked 121 in a recent collection on the iPad, but on the PC only 107 had star ratings.  I'm therefore losing the time I saved (because reviewing on the iPad is much faster than on the PC) by having to compare collections and seeing which ones did not get the ratings synced across.

There are no errors listed on the sync page on Lightroom Classic CC (though the menu bar has said, for some weeks now, that there are 2 photos syncing).
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Andrew Merritt

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  • frustrated

Posted 4 weeks ago

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Andrew Merritt

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Some more information.  The data did eventually sync, after a delay of few hours.   It may be (and I don't have this information at the moment) that initial ratings are synced straight away, but if I come back to the collection later and make more changes, those take longer for some reason.  
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Arjun Haarith, Employee

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Hi Andrew, 

Just to confirm, when you had 121 ratings on the ipad, and desktop was showing only 107, could you also please check https://lightroom.adobe.com/  for the same. 
We wanted to confirm if the count was the same on Lightroom web, then we can deduce if its an upload issue from ipad or download issue in desktop pc.

Thanks,
Arjun
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HannesKa

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Same problem here with the latest release of lightroom classic CC since the latest update!
lightroom.adobe.com and the lightroom-android-APP always show the same result. but the changes are not shown in lr classic CC. Changes in lr classic CC are not shown in the other 2 applications (web and APP). Sync is activated, new albums are synced to the Cloud, but changes like flags or stars do not sync