Lightroom CC for mobile: Presets no show on mobile

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  • Updated 2 weeks ago
  • (Edited)
Hi, few weeks ago most of the presets I purchased stopped to show on my mobile, but they do still appear on my laptop. can t find any solution, anyone could help on this?
Thanks
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Nadzon Tatiana

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Posted 2 weeks ago

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Photo of Rikk Flohr

Rikk Flohr, Official Rep

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First thing to try:

Double check your Mobile app and make sure that is logged into the same Adobe ID as your desktop system. 
Photo of Nadzon Tatiana

Nadzon Tatiana

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Thanks but no pb on that side. Actually, out of 20 presets, 7 show up, but the other 13 simply disappeared ! Any clue? Thanks
Photo of Rikk Flohr

Rikk Flohr, Official Rep

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Some presets are raw-specific and will not work on Jpeg files. If you select a raw vs a Jpeg do you see a different preset list?
Photo of Nadzon Tatiana

Nadzon Tatiana

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No the same presets show/ don t showing both cases. Only for dng all presets show. What is weird is that it used to work correctly but suddenly, a few weeks ago, most of the presets became out of use..
Photo of Rikk Flohr

Rikk Flohr, Official Rep

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If the presets are there for the DNG files (raw) and not others, that is correct behavior. Presets containing Profiles are not applicable to non-raw files. 

Recently the desktop versions of Lightroom Classic CC and LIghtroom CC as well as Lightroom form Mobile (Android) received the ability to show partially compatible presets.  We are working on that for iOS.