Elements: don't like that TWAIN is optional, don't like WIA drivers

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  • Updated 5 years ago
  • (Edited)
I use PSE regularly to scan old photos for myself and my family only -- not commercially. I have been doing this for many years and update PSE regularly. For several years I have found, to my dismay, that the scanner is not recognized except for the WIA driver. I found out the very, very, hard way a few years ago how to fix this issue. It is so simple that I do not understand why Adobe refuses to simply put that little file where it is useful. People don't have to use it if they don't want to.
The WIA driver is not as good as the manufacturer's driver. I just installed PSE 11 and had to go through the same procedure again. All of the magazines publish solutions for this issue and make a mockery of it as do most of the forums I read. Why doesn't Adobe listen? It gave me a huge headache once and now I know what to do, but I'm sure others don't. Or, at least mention it in the installation instructions.
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Mary Wolfson

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  • frustrated

Posted 6 years ago

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Chris Cox

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The WIA driver is supplied by the manufacturer, and could do everything that the TWAIN driver does if the manufacturer wanted.

But TWAIN has to remain optional, because so many TWAIN drivers cause crashes - which customers don't know how to solve. If you choose to enable the TWAIN driver, you have to know what you're getting yourself into.

We have listened, but there's not much more we can do.
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Mary Wolfson

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I have never had a crash in PSE that could possibly be caused by the scanner, but I have had only dedicated scanners, not all-in-ones. I still think mention should be made somewhere in the installation instructions so that users don't have to go through what I did a few years ago.
I have a Canon 9000F scanner and the difference is like night and day. Maybe the manufacturers should make mention of it somewhere in their literature. Some stupid people like me still read that stuff. Or maybe Adobe should suggest in the documentation somewhere that users should scan into a folder using the Twain driver and then import into PSE. If I had heard that directly from Adobe when I had such aggravation, I probably would have been satisfied. It certainly would work.
What do the pros do in Photoshop CS6? Surely there are others who are scanning old photos or other stuff.
Thanks for your explanation. It's nice to hear something directly from Adobe. Also, maybe the magazines and forums should be informed of this information. They do have some readers who value what they say and could prevent a lot of aggravation.
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Chris Cox

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I have a few hundred reported crashes from that scanner's driver code. (and just about everyone else's scanners as well)

Pros tend to use the stand alone scanner software - so it doesn't tie up Photoshop, or crash Photoshop.

Many of the magazines and forums have covered this, in the past. It's just not something that comes up often.
For instance:
http://helpx.adobe.com/photoshop-elem...
http://helpx.adobe.com/photoshop-elem...
http://www.macworld.com/article/11683...

And I'm sorry that our documentation is not up to snuff. We're seeing what we can do to improve that.
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Mary Wolfson

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Thanks for the explanation. The first two of the articles you listed above are the articles that I read which helped me get the TWAIN driver into the right folder to work with PSE. The last article I had never seen, probably because I am not a Mac person, but that article has a very good explanation of the reasons for the problem. It really does help to understand the reasons.
I still plan to continue using the TWAIN driver within PSE as long as I can because it is so convenient. However, I can see that my time is limited with it and I will have to surrender eventually.
Thanks again.
Mary
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Peter Hewitt

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It would have been so simple and sensible for Adobe to explain why "we strongly advise using TWAIN support" in the original support section instead of just planting the seed of concern. Had I known by using TWAIN I may face a crash problem I could have made a more considered decision. But I think I'd still go with TWAIN.The scanner workplace on PSE 11 is larger and more convenient, with less adjusting necessary, through TWAIN.

Like Mary, I've never had a crash caused by my CanoScan LIDE 600F and the amount of time it took me trying to solve the TWAIN/WIA problem was regrettable. I wanted to get back to work!

Very grateful for the Forum though.

All best to all
Peter