Photoshop: Missing Print Size Button After CS 6 (13.0.2/13.1) Upgrade

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  • Problem
  • Updated 6 years ago
  • Solved
  • (Edited)
The Print Size button is missing from CS6 (13.0.2) update. All I see now is 100%, Fit Screen and Fill Screen when in the Hand Tool. I've used this since day one to view my photos on screen at their full print size. I think it has been there since Photoshop 4 (not CS 4). Why did the Adobe engineers remove it? Also it is not there under the View menu pull down.
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Kenneth Briggs

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Posted 7 years ago

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blairitoutloud

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Yes! Where is the view at "print size" option?!? We need this back!
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Kenneth Briggs

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Thank you, thank you. At least I am not the only one. Is some one from Adobe listening. I did chat online with one of the Adobe support persons, but he seemed clueless!!!!!
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Andrew Styan

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yes. where the heck has it gone. used it all the time.
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Chris Cox

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Official Response
Print Size caused some logical problems with the Retina Displays.
We are preparing some scripts to achieve the same functionality, and looking into more complete solutions for the future.
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Andrew Styan

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Thanks Chris, not a big deal but is it normal to remove a function and then wait for the complaints? Seems odd.
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Kenneth Briggs

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Chris, please keep us updated with the progress.
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Jean G Miele III

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This is a critical feature for professionals. Please fix asap.
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Kenneth Briggs

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Let's hope it doesn't take long to fix. I use it constantly and as you might be able to tell, it was missed immediately after doing the upgrade. At a minimum make it possible to save a preset zoom percentage. I know that with an image at 360 DPI I can get close to print size if I use 30.3% on my NEC 27 inch monitor. But, there is no way of saving that percentage setting.
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Tony O Brien

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Looking forward to getting access to workaround script ASAP to reenable the functionality. I use the feature hundreds of times per day in my workflow and am totally lost without it.

You really should have had the scripts ready before releasing 13.0.2 you know :-) especially if you knew this would be a problem.
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Kenneth Briggs

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Thinking about this: To set up Photoshop so that an image displays at print size, you enter your screen/monitor resolution in Preferences> Units & Rulers> New Document Preset Resolutions> Screen Resolution. I have entered the resolution of my 27 inch NEC as 109 Pixels/Inch and my MacBook Pro as 132 Pixels/Inch. So, if the new MacBook Pros with the Retina Display are 220 and 227 and you entered their respective resolutions in Preferences, why would this matter???? Anyone have any ideas? Out of the box Photoshop defaults to 72 Pixels/Inch. Maybe the folks at Adobe don't know how to set this setting and when they tested on the new MacBook Pros they didn't get the expected results of the image displaying at full screen size. It's amazing the number of so called Photoshop experts I've met that don't know how to do this.
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Tony O Brien

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Yes, you might be onto something because over in the Adobe forums yesterday one of their staff (Chris) made a comment that the 'Print Size' hasn't worked correctly anyway for ages. This was a very strange comment as the feature has actually been working with total accuracy up until yesterday's update (as long as the user input the correct ppi for their screen into Preferences that is).
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Kenneth Briggs

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It's worked perfectly in every version of Photoshop I've ever owned all the way back to Photoshop 4. How strange. Seems like Photoshop could parse the monitor or video card and get the monitor resolution. It's a computer after all.
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Tony O Brien

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Hi Kenneth. Photoshop can't reliably parse the display ppi in an automatic way (I imagine it is non-trivial to get that information). It defaults at 72 ppi and most modern displays are higher than this. However, when the user inputs the correct value for their particular display the 'Print Size' feature then works with accuracy.
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Chris Cox

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The change is in the HiDpi support of the OS, plus all the code we added to support high DPI displays. The physical display resolution is only part of the picture, since the OS wants to scale things drawn to the screen in multiple different ways... Again, we know, we're working on a solution - but we had to disable it for now.
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Tony O Brien

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Thank you Chris ... we like the "for now" part.
Really hope you manage to come up with a good solution soon.
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Kenneth Briggs

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Tony,

I'm no computer expert, but from the Photoshop Help>System Info it seems Photoshop does know about the video card and resolution it is running at.
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Tony O Brien

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Hi Kenneth,

It can get fetch the pixel dimensions (e.g. 2560x1440) easily but doesn't know the physical size of the display (e.g 23") so can't compute the pixels per inch (ppi) resolution
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Kenneth Briggs

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Yes, it needs to know what monitor and its dimensions. Again that seems like an easy thing to get from the OS. My Mac knows what monitor is plugged into it.
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Chris Cox

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And your mac has additional scaling factors for drawing the UI, and can be attached to multiple monitors... There are more complications than you see from the user side of things.
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Kenneth Briggs

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Obviously as a user we don't see all that goes on inside our computers. I would just question Adobe's decision to remove the Print Size button at the expense of the huge user base who are running Photoshop on their current hardware over the small number of new users of MacBook Pros with HiDPI displays. Why not make them wait for the fixes?
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Chris Cox

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Because there is still more to it than you seem to understand.
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Kenneth Briggs

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I guess we'll just have to wait for the fix......
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Paul Riggott

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I wonder if there is an estimated date for this script, as there are scripts that utilize the "Print Size" in a javaScript zoom function and an alternative would be welcome.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Official Response
Hi, the workaround script can be found here:

http://helpx.adobe.com/photoshop/kb/n...
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Barbara Zimonick

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Jeff, i tried that script, it did not produce an accurate result on my Thunderbolt display. I've figured I want about 36.9% for a 300ppi doc. How do I set an action for display size?
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Paul Riggott

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Thanks Jeffrey, but it doesn't address an automated zoom. It looks as if a lot of scripts will have to be withdrawn or functionallity removed. Not good.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Yes. I know. The team is looking at potential changes to address the primary concerns.
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Kenneth Briggs

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Jeff, thanks. At least you guys are trying to give us a fix. But, you know it is simple math to determine the zoom setting to preview Print Size at. Screen resolution divided by print resolution is all it takes. The script works but it is much simpler to just type in the zoom size. In my case monitor resolution is 109 and my typical print resolution is 360 which gives me 30.3%. Hope you guys keep working on this and give us a real fix.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Yup. It's not a perfect solution. Unfortunately there isn't a scripting API to zoom the window to a specific percentage. We're looking at other ways to address this more completely.
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Tony O Brien

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Hi Jeffrey,

It's great that you are working on a proper solution to restore the automated zoom to print size functionality. We appreciate your efforts and trust you will do the right thing for Photoshop users in the end. I know you are trying to be helpful but as Kenneth said the script is a bit silly for such a simple division arithmetic exercise - there's no point in even installing it really. The zoom functionality really has to be a one-click operation as before but I seems you guys already get that. We eagerly await a fix and in the meanwhile will just roll back to 13.0.1.
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Kenneth Briggs

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I see Adobe just rolled out a 13.0.3 update. Doing the update right now.....
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Tony O Brien

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Hi Kenneth ... unfortunately 13.0.3 doesn't address the 'print size' issue or the licensing problem where you have to re-enter your serial number. It seems to address a few other minor bugs though. It's been out since yesterday. Best to roll back to 13.0.1 which is more stable and feature complete than either 13.0.2 or 13.0.3
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Kenneth Briggs

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Yes, the re-entering your serial number thing. I've done it 4-5 times on my desktop computer and twice on my laptop. What is Adobe thinking?????
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Tony O Brien

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To be fair that's the kind of bug that can be very hard to find during normal internal testing. It's an argument for doing beta releases for major updates to Photoshop like 13.0.2 was (as they do for many Lightroom dot releases). Apparently, the bug in question was caused by a corrupt licensing file and was just not caught during normal testing.
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Raven Krupnow

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I hope Adobe finds a way to give this tool back to us. As a professional illustrator and designer I rely heavily on this function in my work. It is of utmost importance that I know how an image will look when I present it in a physical format since size can significantly change the appearance of an image, especially a hand painted illustration. I feel tired just thinking about all the problems and extra steps I am going to have to deal with on a regular basis without this feature.

Thanks for all you have already done and your attention to this issue, Adobe. It is appreciated.
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Ali Farhoodi

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I am amazed that a team so brilliant has failed to understand how important this little button is to the designers and photographers. The 100% is great for other reasons, but the print size is critical. Until now, I trusted that upgrading was a good idea, especially from Adobe. I will be more cautious and untrusting from now on.
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Oscar Medina

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Hi Chris. Do you have an idea of when we can expect a permanent fix? I used Time Machine to remove the updates and moved back to 13.0.1 and then turned off updates. The print size button is critical for my business ops. We use it with each artist as we proof their fine art files just before creating their prints. I agree with Ali.....
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Kenneth Briggs

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....and still no updates.
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Robert Lurie

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For PS CS6 extended . I just upgraded via Creative Cloud from PS CS6. When using the Zoom tool, I would like to have an added choice at the top to include Print Size ( now have 100%, Fit Screen and Fill Screen. I thought that I had this choice on PS CS6 before upgrading via CC. BobL

This reply was created from a merged topic originally titled
Desire Print Size for Zoom tool on PS CS6 extended.
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Scott Graham

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does 13.0.4 correct the lack of "View Print Size" blunder? It was a pain in the posterior getting rid of 13.0.3? after I ignorantly upgraded to it.

does sharing email with 'Photoshop Family' share it with the whole world, as it sounds like, or with the 'team'? so, I unchecked the box. If you want to contact me Fran Wu has my email addr.

Scott

This reply was created from a merged topic originally titled
Photoshop: Is "View Print Size" available in 13.0.4?.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Official Response
We've released an update to correct that restores the "Print Size" command to the View menu and zoom tool context menu:

http://blogs.adobe.com/photoshopdotco...
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Kenneth Briggs

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At least it's now in the view menu. But, can we have the button back like it was in previous versions?
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Tony O Brien

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Thank you Adobe for restoring this functionality in the perpetual license of Photoshop CS6. Glad you didn't leave those of us who will never subscribe to the creative cloud, in it's current form at least, stranded!

Many of us might consider the subscription model if in the event we choose to stop subscribing we would at least get to keep the current installed version along with the features downloaded during the subscription period (but no longer be eligible to receive new features of course unless we subscribe again). Hope you are listening! You have burnt bridges but if you act soon perhaps some of them can be rebuilt.
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Kenneth Briggs

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Okay, here's a trick. If you use the Adobe Configurator 3.app you can create a "button" for Print Size in a custom panel. Seems to work for me. Try it......
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Ronald Chambers

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Can't view as print size as no option in PSCS6 13.1.2 x64.

Whtat's going on? Saw this as a problem in Dec 2012 before I paid for CC. Never fixed???

RONC

This reply was created from a merged topic originally titled
Can't view print size PSCS6 13.1.2 x64.
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Scott Graham

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works for me in both CS6 and CC after the upgrades this week.

not as a button though; never even knew there was one. When was it visible?

I always made a keyboard shortcut.