Photoshop: Missing Formats - unable to save or export in any format

  • 1
  • Problem
  • Updated 7 years ago
  • (Edited)
I own a iMac and a Macbook Pro. I recently had to wipe out the Pro and re-install adobe. Since then I have not been able to save or export in any format. I've called in to tech support twice both times the had me rest some files. It was a temperory fix. I received an email wanting a sample of the work, but I am not working on anything in particular. It could be a simple text and it happens on both Photoshop and illustrator.
Photo of eddie balvaneda

eddie balvaneda

  • 1 Post
  • 0 Reply Likes
  • frustrated

Posted 7 years ago

  • 1
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 14147 Posts
  • 1765 Reply Likes
What's the exact behavior you're seeing? Are the Save and Export menus grayed out? Or are the formats you want not available in the format pop-up in the Save dialog? Or do you get an error when saving? What is the exact error you get? Can you post a screen shot?