Missing Orders

  • 1
  • Problem
  • Updated 1 month ago
Products missing
I want to Download Digitally However My Acount Order History Missing My Products

On my account, My products shows all the products I purchased and registered to my Account and their serial numbers are displayed.   Order History only shows a Photography Plan 2013 and Photoshop CS6 2012  Clicking on the orders shows my  Photography Plan billing history but the CS6 order only shows the bill I paid and states I have no billing history for that Item. I purchased all my products directly from Adobe the are no downloads available for my Accounts registered Products

 

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John McAssey

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Posted 2 months ago

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Poul Hansnæs

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Apparently i had two account registrations when logging into the right one it seems do OK 
So you  can close the case
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Hi John, I'll have to dig into this more with the account people (outside my realm).
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John McAssey

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Jeffrey My Account Order History still missing My Products I purchased directly from Adobe are you making any progress?
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Sorry John, still working on it.