Revel: account is empty after migration

  • 1
  • Problem
  • Updated 6 years ago
  • (Edited)
I was just notified that the migration from Photoshop.com to Revel has been completed. However, when I open my Revel account the Library is empty - there are no pictures or Albums. All pictures are in JPEG.
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Daniel Kobick

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Posted 6 years ago

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Scott V, Employee

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Daniel
I will look into this for you. I will get back to you with an update.
Thanks
Scott
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Scott V, Employee

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Daniel,
It appears that you might be looking at folder. There is the default library “Daniel’s Library” which has nothing in it.
There is the Photoshop.com Library which has your images in it. Depending on how you are using Revel. Just click the "Gear" settings icon to change to your other library. If you are using Adoberevel.com, then in the upper left, you will see the name of the library. Click on the name as you will see the other library.
Let me know if you now see your images or not
thanks
Scott
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Buke

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Scott
The gear settings don't even open.
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Scott V, Employee

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How are you using Revel? Mac app, Ipad, Iphone or Adoberevel.com? Have you updated to Revel 1.10? If not please do so at Adoberevel.com
Thanks
Scott
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Pattie F., Official Rep

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Buke-

Are you using the app? What happens when you press on the gear?

Daniel-

Did you successfully change libraries and find your migrated photos?

Pattie