Lightroom Classic: Metadata dimensions is incorrect after syncing photos between Lightroom CC

  • 1
  • Problem
  • Updated 6 months ago
  • (Edited)
Hi all, 
I work on photos from my home Macbook Air (Catalina 10.15.2), updated latest version of  Lightroom Classic and from my work computer (Mojave 10.14.6), updated latest version of Lightroom Classic. 

Just this morning I turned on sync to a Collection of photos from my home computer. At work, I opened the same collection of synced photos on my work computer. 
Very cool! ... except for one thing....my portrait photos are stretched. They view normally in Library but once switching over to Develop they are stretched. I have googled and have seen where this was an issue for a few years now, but no solution. I have noticed (based off a 2013) posts where Dimensions Metadata could be an issue. I've provided a screenshot of the issue and also the view in Library and notice the dimensions in the bottom right of the Library view vs the horizontal photo. Any help would be appreciated although I do think this is a bug. 
Please note that I have disabled Preferences -> Performance -> Use Graphics Processor .... to no avail....


EDITED: I can export and the photo is as it's supposed to be! 
Also, these were shot in RAW

I should also add, this looks like something that has been reported before....
https://community.adobe.com/t5/lightroom-classic/the-image-is-stretched-in-develop/td-p/9865760
https://community.adobe.com/t5/lightroom-classic/lightroom-cc-sync-is-squishing-my-photos-in-develop-module/td-p/9970939
https://feedback.photoshop.com/photoshop_family/topics/help-my-photos-are-being-stretched-in-develop-module



Photo of Hope Herren

Hope Herren

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Posted 6 months ago

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Photo of Rikk Flohr

Rikk Flohr, Official Rep

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"I turned on sync to a Collection of photos from my home computer. At work, I opened the same collection of synced photos on my work computer. "   Exactly how did you do this?  Lightroom Classic will only sync one catalog to the cloud at a time. 
Photo of Hope Herren

Hope Herren

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I clicked on the sync symbol below. To check, I clicked again and this prompt came up. 
Am I doing it wrong? The Collection definitely came up on my work computer....just the portrait photos were stretched. 

Thanks for your reply!

Photo of Rikk Flohr

Rikk Flohr, Official Rep

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Syncing between two Lightroom Classic catalogs isn't supported and shouldn't work. If you are syncing from your work computer, and expecting it to show up on another computer, it won't. Only one catalog may be synced with an Adobe ID.