Photoshop CC 2014: Merge to HDR Pro preview screen black.

  • 4
  • Problem
  • Updated 3 years ago
  • (Edited)
When I upgraded from Photoshop cc to Photoshop cc 2014 merge to hdr pro stopped working. When I try to merge in 8 or 16 bit mode the preview screen is now black. It worked fine in previous versions and the preview screen works in 32bit mode.
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Michael Osborne

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  • frustrated

Posted 4 years ago

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Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Sounds like you're on Windows, correct? What version? Is your video driver up-to-date?

Does this happen with all brackets of images?
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Michael Osborne

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Hi yes windows 7 and my video drivers are the latest from AMD. It happens no matter what images I use, even brackets that I have created images from before in previous versions of Photoshop. Like I said it worked fine until the first version of CC 2014.

Adobe Photoshop Version: 2014.2.1 20141014.r.257 2014/10/14:23:59:59 CL 987299 x64
Operating System: Windows 7 64-bit
Version: 6.1 Service Pack 1
System architecture: AMD CPU Family:15, Model:1, Stepping:0 with MMX, SSE Integer, SSE FP, SSE2, SSE3
Physical processor count: 4
Processor speed: 2196 MHz
Built-in memory: 5609 MB
Free memory: 2035 MB
Memory available to Photoshop: 4793 MB
Memory used by Photoshop: 70 %
3D Multitone Printing: Disabled.
Windows 2x UI: Disabled.
Highbeam: Disabled.
Image tile size: 128K
Image cache levels: 1
Font Preview: Medium
TextComposer: Latin
Display: 1
Display Bounds: top=0, left=0, bottom=900, right=1440
OpenGL Drawing: Enabled.
OpenGL Allow Old GPUs: Not Detected.
OpenGL Drawing Mode: Basic
OpenGL Allow Normal Mode: True.
OpenGL Allow Advanced Mode: True.
glgpu[0].GLName="AMD Radeon HD 6530D"
glgpu[0].GLVendor="ATI Technologies Inc."
glgpu[0].GLRenderer="AMD Radeon HD 6530D"
clgpu[0].CLPlatformVersion="1.2 AMD-APP (1573.4)"
clgpu[0].CLDeviceVersion="1.2 AMD-APP (1573.4)"
clgpu[0].CLVendor="Advanced Micro Devices, Inc."
clgpu[0].CLDriverVersion="1573.4 (VM)"
License Type: Subscription
Serial number: 90970303978752450781
Application folder: C:\Program Files\Adobe\Adobe Photoshop CC 2014\
Temporary file path: C:\Users\Michael\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
C:\, 914.5G, 98.9G free
Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2014\Required\Plug-Ins\
Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2014\Plug-ins\

Installed components:
A3DLIBS.dll A3DLIB Dynamic Link Library
ACE.dll ACE 2014/08/12-23:42:09 79.557478 79.557478
adbeape.dll Adobe APE 2013/02/04-09:52:32 0.1160850 0.1160850
AdbePM.dll PatchMatch 2014/09/07-21:07:38 79.558079 79.558079
AdobeLinguistic.dll Adobe Linguisitc Library 8.0.0
AdobeOwl.dll Adobe Owl 5.2.4
AdobePDFL.dll PDFL 2014/08/18-15:13:12 79.512424 79.512424
AdobePIP.dll Adobe Product Improvement Program
AdobeXMP.dll Adobe XMP Core 2014/08/20-09:53:02 79.156797 79.156797
AdobeXMPFiles.dll Adobe XMP Files 2014/08/20-09:53:02 79.156797 79.156797
AdobeXMPScript.dll Adobe XMP Script 2014/08/20-09:53:02 79.156797 79.156797
adobe_caps.dll Adobe CAPS 8,0,0,13
AGM.dll AGM 2014/08/12-23:42:09 79.557478 79.557478
ahclient.dll AdobeHelp Dynamic Link Library 1,8,0,31
amtlib.dll AMTLib (64 Bit) BuildVersion: 8.0; BuildDate: Wed Jul 30 2014 15:59:34) 1.000000
ARE.dll ARE 2014/08/12-23:42:09 79.557478 79.557478
AXE8SharedExpat.dll AXE8SharedExpat 2013/12/20-21:40:29 79.551013 79.551013
AXEDOMCore.dll AXEDOMCore 2013/12/20-21:40:29 79.551013 79.551013
Bib.dll BIB 2014/08/12-23:42:09 79.557478 79.557478
BIBUtils.dll BIBUtils 2014/08/12-23:42:09 79.557478 79.557478
boost_date_time.dll photoshopdva 8.0.0
boost_signals.dll photoshopdva 8.0.0
boost_system.dll photoshopdva 8.0.0
boost_threads.dll photoshopdva 8.0.0
cg.dll NVIDIA Cg Runtime 3.0.00007
cgGL.dll NVIDIA Cg Runtime 3.0.00007
CIT.dll Adobe CIT
CITThreading.dll Adobe CITThreading
CoolType.dll CoolType 2014/08/12-23:42:09 79.557478 79.557478
dvaaudiodevice.dll photoshopdva 8.0.0
dvacore.dll photoshopdva 8.0.0
dvamarshal.dll photoshopdva 8.0.0
dvamediatypes.dll photoshopdva 8.0.0
dvametadata.dll photoshopdva 8.0.0
dvametadataapi.dll photoshopdva 8.0.0
dvametadataui.dll photoshopdva 8.0.0
dvaplayer.dll photoshopdva 8.0.0
dvatransport.dll photoshopdva 8.0.0
dvaui.dll photoshopdva 8.0.0
dvaunittesting.dll photoshopdva 8.0.0
dynamiclink.dll photoshopdva 8.0.0
ExtendScript.dll ExtendScript 2014/01/21-23:58:55 79.551519 79.551519
icucnv40.dll International Components for Unicode 2013/02/25-15:59:15 Build gtlib_4.0.19090
icudt40.dll International Components for Unicode 2013/02/25-15:59:15 Build gtlib_4.0.19090
igestep30.dll IGES Reader
imslib.dll IMSLib DLL
JP2KLib.dll JP2KLib 2014/06/28-00:28:27 79.254012 79.254012
libifcoremd.dll Intel(r) Visual Fortran Compiler 10.0 (Update A)
libiomp5md.dll Intel(R) OpenMP* Runtime Library 5.0
libmmd.dll Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler 12.0
LogSession.dll LogSession
mediacoreif.dll photoshopdva 8.0.0
MPS.dll MPS 2014/08/18-23:43:19 79.557676 79.557676
pdfsettings.dll Adobe PDFSettings 1.04
Photoshop.dll Adobe Photoshop CC 2014 15.2.1
Plugin.dll Adobe Photoshop CC 2014 15.2.1
PlugPlugExternalObject.dll Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit) 5.0.0
PlugPlugOwl.dll Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit)
PSArt.dll Adobe Photoshop CC 2014 15.2.1
PSViews.dll Adobe Photoshop CC 2014 15.2.1
SCCore.dll ScCore 2014/01/21-23:58:55 79.551519 79.551519
ScriptUIFlex.dll ScriptUIFlex 2014/01/20-22:42:05 79.550992 79.550992
svml_dispmd.dll Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler 12.0
tbb.dll Intel(R) Threading Building Blocks for Windows 4, 2, 2013, 1114
tbbmalloc.dll Intel(R) Threading Building Blocks for Windows 4, 2, 2013, 1114
TfFontMgr.dll FontMgr
TfKernel.dll Kernel
TFKGEOM.dll Kernel Geom
TFUGEOM.dll Adobe, UGeom©
updaternotifications.dll Adobe Updater Notifications Library (BuildVersion: 1.0; BuildDate: BUILDDATETIME)
VulcanControl.dll Vulcan Application Control Library
VulcanMessage5.dll Vulcan Message Library
WRServices.dll WRServices Fri Mar 07 2014 15:33:10 Build 0.20204 0.20204
wu3d.dll U3D Writer

Required plug-ins:

3D Studio 15.2.1 (2014.2.1 x001 x003)
Accented Edges 15.2.1
Adaptive Wide Angle 15.2.1
Angled Strokes 15.2.1
Average 15.2.1 (2014.2.1 x001 x003)
Bas Relief 15.2.1
BMP 15.2.1
Camera Raw 8.6
Camera Raw Filter 8.6
Chalk & Charcoal 15.2.1
Charcoal 15.2.1
Chrome 15.2.1
Cineon 15.2.1 (2014.2.1 x001 x003)
Clouds 15.2.1 (2014.2.1 x001 x003)
Collada 15.2.1 (2014.2.1 x001 x003)
Color Halftone 15.2.1
Colored Pencil 15.2.1
CompuServe GIF 15.2.1
Conté Crayon 15.2.1
Craquelure 15.2.1
Crop and Straighten Photos 15.2.1 (2014.2.1 x001 x003)
Crop and Straighten Photos Filter 15.2.1
Crosshatch 15.2.1
Crystallize 15.2.1
Cutout 15.2.1
Dark Strokes 15.2.1
De-Interlace 15.2.1
Dicom 15.2.1
Difference Clouds 15.2.1 (2014.2.1 x001 x003)
Diffuse Glow 15.2.1
Displace 15.2.1
Dry Brush 15.2.1
Eazel Acquire 15.2.1 (2014.2.1 x001 x003)
Embed Watermark 4.0
Entropy 15.2.1 (2014.2.1 x001 x003)
Export Color Lookup Tables NO VERSION
Extrude 15.2.1
FastCore Routines 15.2.1 (2014.2.1 x001 x003)
Fibers 15.2.1
Film Grain 15.2.1
Filter Gallery 15.2.1
Flash 3D 15.2.1 (2014.2.1 x001 x003)
Fresco 15.2.1
Glass 15.2.1
Glowing Edges 15.2.1
Google Earth 4 15.2.1 (2014.2.1 x001 x003)
Grain 15.2.1
Graphic Pen 15.2.1
Halftone Pattern 15.2.1
HDRMergeUI 15.2.1
HSB/HSL 15.2.1
IFF Format 15.2.1
IGES 15.2.1 (2014.2.1 x001 x003)
Ink Outlines 15.2.1
JPEG 2000 15.2.1
Kurtosis 15.2.1 (2014.2.1 x001 x003)
Lens Blur 15.2.1
Lens Correction 15.2.1
Lens Flare 15.2.1
Liquify 15.2.1
Matlab Operation 15.2.1 (2014.2.1 x001 x003)
Maximum 15.2.1 (2014.2.1 x001 x003)
Mean 15.2.1 (2014.2.1 x001 x003)
Measurement Core 15.2.1 (2014.2.1 x001 x003)
Median 15.2.1 (2014.2.1 x001 x003)
Mezzotint 15.2.1
Minimum 15.2.1 (2014.2.1 x001 x003)
MMXCore Routines 15.2.1 (2014.2.1 x001 x003)
Mosaic Tiles 15.2.1
Multiprocessor Support 15.2.1 (2014.2.1 x001 x003)
Neon Glow 15.2.1
Note Paper 15.2.1
NTSC Colors 15.2.1 (2014.2.1 x001 x003)
Ocean Ripple 15.2.1
OpenEXR 15.2.1
Paint Daubs 15.2.1
Palette Knife 15.2.1
Patchwork 15.2.1
Paths to Illustrator 15.2.1
PCX 15.2.1 (2014.2.1 x001 x003)
Photocopy 15.2.1
Photoshop 3D Engine 15.2.1 (2014.2.1 x001 x003)
Photoshop Touch 14.0
Picture Package Filter 15.2.1 (2014.2.1 x001 x003)
Pinch 15.2.1
Pixar 15.2.1 (2014.2.1 x001 x003)
Plaster 15.2.1
Plastic Wrap 15.2.1
PLY 15.2.1 (2014.2.1 x001 x003)
PNG 15.2.1
Pointillize 15.2.1
Polar Coordinates 15.2.1
Portable Bit Map 15.2.1 (2014.2.1 x001 x003)
Poster Edges 15.2.1
PRC 15.2.1 (2014.2.1 x001 x003)
Radial Blur 15.2.1
Radiance 15.2.1 (2014.2.1 x001 x003)
Range 15.2.1 (2014.2.1 x001 x003)
Read Watermark 4.0
Render Color Lookup Grid NO VERSION
Reticulation 15.2.1
Ripple 15.2.1
Rough Pastels 15.2.1
Save for Web 15.2.1
ScriptingSupport 15.2.1
Shake Reduction 15.2.1
Shear 15.2.1
Skewness 15.2.1 (2014.2.1 x001 x003)
Smart Blur 15.2.1
Smudge Stick 15.2.1
Solarize 15.2.1 (2014.2.1 x001 x003)
Spatter 15.2.1
Spherize 15.2.1
Sponge 15.2.1
Sprayed Strokes 15.2.1
Stained Glass 15.2.1
Stamp 15.2.1
Standard Deviation 15.2.1 (2014.2.1 x001 x003)
STL 15.2.1 (2014.2.1 x001 x003)
Sumi-e 15.2.1
Summation 15.2.1 (2014.2.1 x001 x003)
Targa 15.2.1
Texturizer 15.2.1
Tiles 15.2.1
Torn Edges 15.2.1
Twirl 15.2.1
U3D 15.2.1 (2014.2.1 x001 x003)
Underpainting 15.2.1
Vanishing Point 15.2.1
Variance 15.2.1 (2014.2.1 x001 x003)
Virtual Reality Modeling Language | VRML 15.2.1 (2014.2.1 x001 x003)
Water Paper 15.2.1
Watercolor 15.2.1
Wave 15.2.1
Wavefront|OBJ 15.2.1 (2014.2.1 x001 x003)
WIA Support 15.2.1 (2014.2.1 x001 x003)
Wind 15.2.1
Wireless Bitmap 15.2.1 (2014.2.1 x001 x003)
ZigZag 15.2.1

Optional and third party plug-ins:

Alien Skin Blow Up 3 3.0.0
Alien Skin Exposure 6 Autolayer 6.0.0
Blow Up 3.0.0
Exposure 6 6.0.0
Tone Mapping NO VERSION
Plug-ins that failed to load: NONE
Adobe Color Themes
Installed TWAIN devices: NONE
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Have you tried restoring your prefs? If not, save a copy of your current prefs, then restore them:

If that fixes it, I'd like to get ahold of the bad set of prefs.
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Michael Osborne

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Nope tried that didn't fix the problem.
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Hmm. Does disabling 3rd party plug-ins work? (Hold down [Shift] key when starting Photoshop)
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Michael Osborne

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Did that already and it's still a black screen.
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Have you tried disabling OpenGL by unchecking "Use Graphics Processor" under Preferences>Performance... then restart Photoshop and see if the problem goes away.
Photo of Michael Osborne

Michael Osborne

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Just tried it and nope still blank.
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Talking with the engineers, we had a similar issue on 32bit OSes back in the day. Looking at your system info, there's only 2GB of free memory. If you restart the entire machine, and run only Photoshop (No other open apps). Select Preferences>Performance... and set "Let Photoshop use" to 90%. Then restart PS and try merging your images.
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John Peterson, Employee

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I'd also be curious to see what happens when you try Merge to HDR with smaller images (say, 1K pixels across). If that works, it helps us determine if it's similar to the issue Jeff referred to.
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Batu Eritenel

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I have the same problem, not in preview, but in the actual image. It was working great after the last update, maybe it's related with something else, i haven't changed any settings, i use the presets, so it seems like an important bug.
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Michael Osborne

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I'm having the same problem still and I was under the crazy delusion that now that cc (2015) has come out that Adobe would have solved this issue but no. It worked fine in the original cc and noting has changed on my system and I've tried everything that Adobe has told me to try and nothing, just time wasted deleting preferences and disabling plug-ins (that have nothing to do with hdr anyway) and giving Photoshop huge amounts of memory. It worked just fine before! I'm sure I'm far from the only person that is having this issue. The original post about this issue was 11 months ago and there is a new version out and this is still happening. Come on Adobe I pay you good money every mouth for software that should work. Please address this issue.
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Chris Cox

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The other people who have reported similar issues had problems with their video card drivers (and disabling GPU drawing worked around those driver bugs, until they could update the driver to pick up bug fixes). We can't reproduce such a problem, and millions of other users are not reporting such a problem.

So we need to figure out what is different about your system to cause this problem.
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Michael Osborne

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Your right it probably is my video card it truly does suck. Whatever I'm sorry I got so frustrated by this, I'm using Photomatix now for my hdr needs so it really doesn't mater anyway. I'm saving up to buy a new computer so I most likely will never have this kind of issue again.
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Steve Sprengel, Champion

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Have you tried an HDR after you disabled the GPU in ACR / Prefs / Performance?
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Michael Osborne

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Yeah I've tried everything man. It's has to be something going on with my video card. It's one of those pieces of junk that shares ram with the computer. I've got to get something better, I use Premier from time to time and it is painfully slow and I don't blame you at Adobe for that, I'm just surprised it works at all.
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Lauri Holsti

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Same problem here, preview screen is black! I have Win7 64 bit. Quality of Adobe programs has gone down...
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I'm having the same problem and I have a loaded iMac:

iMac: Redina 5K, 27-inch, Late 2015
Processor: 4 GHz Intel Core i7
Memory 32 GB
Graphics: AMD Radeon R9 M395X 4096 MB

Photoshop: CC 2015.5

2 small jpg's: 2016 x 1512 px
Taken from iPhone

Tried changing to 16 and 32
Disabled GPU drawing

Files worked fine on friends PC.

Any new developments would be much appreciated.