Lightroom Classic: Merge to HDR not functioning properly

  • 2
  • Problem
  • Updated 1 month ago
  • (Edited)
Merge to HDR in LR classic not functioning properly.  Progress bar stops around 2/3 and process never completes.
Photo of Tom Tomkinson

Tom Tomkinson

  • 26 Posts
  • 1 Reply Like

Posted 2 months ago

  • 2
Photo of SatishT

SatishT, Employee

  • 100 Posts
  • 39 Reply Likes
Hi Tom,

Is this issue happening with other HDR sets as well? If not, can try out the following steps to help us troubleshoot:
- create an empty catalog
- import the affected HDR set
- try HDR merge with the imported set

-Satish
Photo of Tom Tomkinson

Tom Tomkinson

  • 26 Posts
  • 1 Reply Like
Yes, happening very frequently across many sets. Only solution seems to be to restart lightroom and that is not 100% effective.
Photo of Victoria Bampton - Lightroom Queen

Victoria Bampton - Lightroom Queen, Champion

  • 5314 Posts
  • 2099 Reply Likes
Can you please confirm your operating system version and Lightroom version? Both can be found in Help menu > System Info
Photo of Tom Tomkinson

Tom Tomkinson

  • 26 Posts
  • 1 Reply Like
LR Classic 8.4.1
Mac OS Version: 10.14.6 [18G87]
Photo of SatishT

SatishT, Employee

  • 100 Posts
  • 39 Reply Likes
In addition to system info, can you try an attempt HDR merge after importing the HDR set to a new catalog? This will eliminate catalog specific issues, if any.
Photo of Tom Tomkinson

Tom Tomkinson

  • 26 Posts
  • 1 Reply Like
I don't know how to do that.
Photo of David Golding

David Golding

  • 117 Posts
  • 15 Reply Likes
If your OS is MACOS  10.14.6, have you installed the supplemental OS update?

 https://www.macworld.com/article/3433951/apple-releases-macos-mojave-10-14-6-supplemental-update.html



(Edited)
Photo of Tom Tomkinson

Tom Tomkinson

  • 26 Posts
  • 1 Reply Like
Installing now
Photo of Tom Tomkinson

Tom Tomkinson

  • 26 Posts
  • 1 Reply Like
This may have done the trick.  Will update if not.
Photo of Philip Putnam

Philip Putnam

  • 6 Posts
  • 0 Reply Likes
I'm having the same issue. Running LR Classic 8.2 and it was doing it before and after I upgraded OS to 10.14.6.  Does it with any HDR I try to merge. Most of them DJI Raw files. Restart does not help. The rest of Lightroom continues to work, but if I quit the process, and then try to quit LR, it hangs up. I have to do a Force Quit to get out of LR.
Photo of Robert Somrak

Robert Somrak, Champion

  • 406 Posts
  • 137 Reply Likes
Update to Lr8.4.1
Photo of Philip Putnam

Philip Putnam

  • 6 Posts
  • 0 Reply Likes
Well, oddly, I really am on 8.4.1.  I'm not sure why it showed as 8.2 when I checked right before I posted this. But it did, and I was on the most recent version in CC. After I read your post I relaunched to check it, and it says 8.4.1 now. I swear I'm not a moron, but I don't understand that. I did not update between my first post and now. Maybe a cache issue? Nonetheless, the problem is still there. 
Photo of Philip Putnam

Philip Putnam

  • 6 Posts
  • 0 Reply Likes
Well, I am a moron. I had both Lightroom Classic and Lightroom Classic CC installed. Classic CC is version 8.2. 

I've uninstalled 8.2 now. Nonetheless, the problem is still there in 8.4.1.
Photo of David Golding

David Golding

  • 85 Posts
  • 6 Reply Likes
And as you are apparently running MAC OS 10.14.6, have you installed the supplemental update? 
see: https://www.macworld.com/article/3433951/apple-releases-macos-mojave-10-14-6-supplemental-update.html 
Photo of Philip Putnam

Philip Putnam

  • 6 Posts
  • 0 Reply Likes
I believe the version I have is the supplemental update. Software Update screen says I am up to date.
Photo of David Golding

David Golding

  • 85 Posts
  • 6 Reply Likes
It is not an automatic update, and it is not acquired via software update. If you have it, then your build will report as 18G95 

see: https://support.apple.com/en-us/HT201260  to determine build
Photo of Robert Somrak

Robert Somrak, Champion

  • 406 Posts
  • 137 Reply Likes
18G95 was an automatic update for me.
Photo of Philip Putnam

Philip Putnam

  • 6 Posts
  • 0 Reply Likes
I installed the supplemental update and the problem remains, no change.
Photo of SatishT

SatishT, Employee

  • 100 Posts
  • 39 Reply Likes
Hi Philip,

I have sent you a PM asking for more details. Please respond to help us troubleshoot this issue.

-Satish
Photo of Philip Putnam

Philip Putnam

  • 6 Posts
  • 0 Reply Likes
Thank you. I have responded via email.
Photo of SatishT

SatishT, Employee

  • 100 Posts
  • 39 Reply Likes
Hi Tom,

I have sent you a PM asking for more details. Please respond to help us troubleshoot this issue.

-Satish