Photoshop: Menus, shortcuts, or tools stop working while pressing TAB or drawing with lasso tool (Windows 7)

  • 1
  • Problem
  • Updated 2 years ago
  • (Edited)
My Photoshop CC 2015 freezes while using lasso tool. I can make a selection but when pressing ALT to momentarily switch to freehand/polygonal lasso tool the Photoshop freezes. Sometimes it does connect the selection but 5-10s lag is absolutely unacceptable so lasso-switching essentially becomes unusable.

Also there's a weird problem when I have some extensions docked inside my PS palettes. When I press TAB everything's OK, the UI disappears as expected but when I press it again to show all the menus again, freezing occurs (nothing works and some PS palettes looks scrambled). The only way to solve this particular problem it is to:

- undock the extension (in my case Magic picker or Coolorus docked in PS UI creates the same problem)
- or to place some kind of a window on top of Photoshop (I usually move the windows explorer window but Chrome or Skype for example also work) and then for some reason the Photoshop gets back to "normal" (that is until I press the TAB/TAB again which I use very frequently for years now without an issue).
I have the exact same symptoms as described here (except the "white window"), only I'm on Windows and this is the problem/solution for MAC's, which is even more stranger.

My system: Windows 7 64-bit, Photoshop CC 2015, Wacom Cintiq 24 touch, GTX 770, 32GB RAM
I have all up to date drivers and the problems occur with or without the "Use graphic processor" option checked.

Also I would just like to report that PS CC 2015.5. is having so many bugs that it's practically unusable. CC 2014 was the last good version.
And that brush manager thingy inside of Photoshop is so long overdue!

Thanks for your help.
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  • frustrated

Posted 2 years ago

  • 1
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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It may help if we could see your Photoshop System Info. Directions for sharing your system info from Photoshop:
Photo of BABILU


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UPDATE: Wacom drivers update helped a bit with the lasso bug (now I can switch the lasso tools but another bug popped out - the final double click almost always doesn't work so I have to close the selection with the Enter on the keyboard).

I just today encountered yet another bug after I installed wacom update so maybe it's related. The sliders in the UI stopped working (for example opacity and fill sliders in the layers palette or options in application bar).When clicked no slider appears at all. Reopening Photoshop helps but the bug appeared again (seems to be random, I'll investigate more and send more info).

Anyways, here's my system info:

Adobe Photoshop Version: 2015.1.2 20160113.r.355 2016/01/13:23:59:59 CL 1059143 x64
Operating System: Windows 7 64-bit
Version: 7 SP1
System architecture: Intel CPU Family:6, Model:12, Stepping:3 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading
Physical processor count: 4
Logical processor count: 8
Processor speed: 3497 MHz
Built-in memory: 32706 MB
Free memory: 15662 MB
Memory available to Photoshop: 29608 MB
Memory used by Photoshop: 93 %
Modifier Palette: Disabled.
Design Space: Disabled.
Artboards: Enabled.
3D Multitone Printing: Disabled.
Highbeam: Enabled.
Image tile size: 1024K
Image cache levels: 4
Font Preview: Medium
TextComposer: Latin
Display: 1
Display Bounds: top=0, left=0, bottom=1080, right=1920
Display: 2
Display Bounds: top=0, left=1920, bottom=1080, right=3840
Display: 3
Display Bounds: top=0, left=-1920, bottom=1080, right=0
OpenGL Drawing: Enabled.
OpenGL Allow Old GPUs: Not Detected.
OpenGL Drawing Mode: Normal
OpenGL Allow Normal Mode: True.
OpenGL Allow Advanced Mode: True.
glgpu[0].GLName="NVIDIA GeForce GTX 770"
glgpu[0].GLVendor="NVIDIA Corporation"
glgpu[0].GLRenderer="GeForce GTX 770/PCIe/SSE2"
clgpu[0].CLDeviceVersion="1.2 CUDA"
clgpu[0].CLName="GeForce GTX 770"
clgpu[0].CLVendor="NVIDIA Corporation"
License Type: Subscription
Serial number: 96040786413030182193
Application folder: C:\Program Files\Adobe\Adobe Photoshop CC 2015\
Temporary file path: I:\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
E:\, 2,00T, 78,2G free
I:\, 746,5G, 36,2G free
Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2015\Required\Plug-Ins\
Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2015\Plug-ins\

Installed components:
A3DLIBS.dll A3DLIB Dynamic Link Library
ACE.dll ACE 2015/09/09-18:52:48 79.567158 79.567158
AdbePM.dll PatchMatch 0000/00/00-00:00:00 1. 1.
AdobeLinguistic.dll Adobe Linguisitc Library 9.0.0
AdobeOwl.dll Adobe Owl 5.2.9
AdobePDFL.dll PDFL 2015/09/12-01:10:45 79.156620 79.156620
AdobePIP.dll Adobe Product Improvement Program
AdobeSVGAGM.dll AdobeSVGAGM 79.566705 79.566705
AdobeXMP.dll Adobe XMP Core 2015/09/10-01:10:20 79.158325 79.158325
AdobeXMPFiles.dll Adobe XMP Files 2015/09/10-01:10:20 79.158325 79.158325
AdobeXMPScript.dll Adobe XMP Script 2015/09/10-01:10:20 79.158325 79.158325
adobe_caps.dll Adobe CAPS 9,0,0,28
AGM.dll AGM 2015/09/09-18:52:48 79.567158 79.567158
ahclient.dll AdobeHelp Dynamic Link Library
AIDE.dll AIDE 2015/10/15-11:58:31 79.568000 79.568000
amtlib.dll AMTLib (64 Bit) 9.0; BuildDate: Tue Aug 25 2015 7:30:38) 1.000000
ARE.dll ARE 2015/09/09-18:52:48 79.567158 79.567158
AXE8SharedExpat.dll AXE8SharedExpat 2015/03/13-23:40:54 79.562390 79.562390
AXEDOMCore.dll AXEDOMCore 2015/03/13-23:40:54 79.562390 79.562390
Bib.dll BIB 2015/09/09-18:52:48 79.567158 79.567158
BIBUtils.dll BIBUtils 2015/09/09-18:52:48 79.567158 79.567158
boost_date_time.dll photoshopdva 8.0.0
boost_signals.dll photoshopdva 8.0.0
boost_system.dll photoshopdva 8.0.0
boost_threads.dll photoshopdva 8.0.0
cg.dll NVIDIA Cg Runtime 3.0.00007
cgGL.dll NVIDIA Cg Runtime 3.0.00007
CIT.dll Adobe CIT
CITThreading.dll Adobe CITThreading
CoolType.dll CoolType 2015/09/09-18:52:48 79.567158 79.567158
dnssd.dll Bonjour 3,0,0,2
dvaaudiodevice.dll photoshopdva 8.0.0
dvacore.dll photoshopdva 8.0.0
dvamarshal.dll photoshopdva 8.0.0
dvamediatypes.dll photoshopdva 8.0.0
dvametadata.dll photoshopdva 8.0.0
dvametadataapi.dll photoshopdva 8.0.0
dvametadataui.dll photoshopdva 8.0.0
dvaplayer.dll photoshopdva 8.0.0
dvatransport.dll photoshopdva 8.0.0
dvaui.dll photoshopdva 8.0.0
dvaunittesting.dll photoshopdva 8.0.0
dynamiclink.dll photoshopdva 8.0.0
ExtendScript.dll ExtendScript 2015/04/17-16:55:22 80.1017022 80.1017022
icucnv40.dll International Components for Unicode 2014/10/31-16:52:45 Build gtlib_6.0.21339
icudt40.dll International Components for Unicode 2014/10/31-16:52:45 Build gtlib_6.0.21339
icuuc40.dll International Components for Unicode 2014/10/31-16:52:45 Build gtlib_6.0.21339
igestep30.dll IGES Reader
imslib.dll IMSLib DLL
JP2KLib.dll JP2KLib 2015/08/14-01:13:58 79.258941 79.258941
libifcoremd.dll Intel(r) Visual Fortran Compiler 10.0 (Update A)
libiomp5md.dll Intel(R) OpenMP* Runtime Library 5.0
libmmd.dll Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler 12.0
LogSession.dll LogSession
manta.dll Manta 1. 1.
mediacoreif.dll photoshopdva 8.0.0
MPS.dll MPS 2015/08/14-01:13:58 79.566687 79.566687
pdfsettings.dll Adobe PDFSettings 1.04
Photoshop.dll Adobe Photoshop CC 2015 16.1.2
Plugin.dll Adobe Photoshop CC 2015 16.1.2
PlugPlugExternalObject.dll Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit) 6.1.0
PlugPlugOwl.dll Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit)
PSArt.dll Adobe Photoshop CC 2015 16.1.2
PSViews.dll Adobe Photoshop CC 2015 16.1.2
SCCore.dll ScCore 2015/04/17-16:55:22 80.1017022 80.1017022
SVGRE.dll SVGRE 79.566690 79.566690
svml_dispmd.dll Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler 12.0
tbb.dll Intel(R) Threading Building Blocks for Windows 4, 3, 2015, 0408
tbbmalloc.dll Intel(R) Threading Building Blocks for Windows 4, 3, 2015, 0408
TfFontMgr.dll FontMgr
TfKernel.dll Kernel
TFKGEOM.dll Kernel Geom
TFUGEOM.dll Adobe, UGeom©
updaternotifications.dll Adobe Updater Notifications Library (BuildVersion: 1.0; BuildDate: BUILDDATETIME)
VulcanControl.dll Vulcan Application Control Library
VulcanMessage5.dll Vulcan Message Library
WRServices.dll WRServices Fri Jul 31 2015 07:50:10 Build 0.21834 0.21834
wu3d.dll U3D Writer

Required plug-ins:

3D Studio 16.1.2 (2015.1.2 x001 x003)
Accented Edges 16.1.2
Adaptive Wide Angle 16.1.2
Angled Strokes 16.1.2
Average 16.1.2 (2015.1.2 x001 x003)
Bas Relief 16.1.2
BMP 16.1.2
Camera Raw 9.6.1
Camera Raw Filter 9.6.1
Chalk & Charcoal 16.1.2
Charcoal 16.1.2
Chrome 16.1.2
Cineon 16.1.2 (2015.1.2 x001 x003)
Clouds 16.1.2 (2015.1.2 x001 x003)
Collada 16.1.2 (2015.1.2 x001 x003)
Color Halftone 16.1.2
Colored Pencil 16.1.2
CompuServe GIF 16.1.2
Conté Crayon 16.1.2
Craquelure 16.1.2
Crop and Straighten Photos 16.1.2 (2015.1.2 x001 x003)
Crop and Straighten Photos Filter 16.1.2
Crosshatch 16.1.2
Crystallize 16.1.2
Cutout 16.1.2
Dark Strokes 16.1.2
De-Interlace 16.1.2
Dicom 16.1.2
Difference Clouds 16.1.2 (2015.1.2 x001 x003)
Diffuse Glow 16.1.2
Displace 16.1.2
Dry Brush 16.1.2
Eazel Acquire 16.1.2 (2015.1.2 x001 x003)
Entropy 16.1.2 (2015.1.2 x001 x003)
Export Color Lookup Tables NO VERSION
Extrude 16.1.2
FastCore Routines 16.1.2 (2015.1.2 x001 x003)
Fibers 16.1.2
Film Grain 16.1.2
Filter Gallery 16.1.2
Flash 3D 16.1.2 (2015.1.2 x001 x003)
Fresco 16.1.2
Glass 16.1.2
Glowing Edges 16.1.2
Google Earth 4 16.1.2 (2015.1.2 x001 x003)
Grain 16.1.2
Graphic Pen 16.1.2
Halftone Pattern 16.1.2
HDRMergeUI 16.1.2
HSB/HSL 16.1.2
IFF Format 16.1.2
IGES 16.1.2 (2015.1.2 x001 x003)
Ink Outlines 16.1.2
JPEG 2000 16.1.2
Kurtosis 16.1.2 (2015.1.2 x001 x003)
Lens Blur 16.1.2
Lens Correction 16.1.2
Lens Flare 16.1.2
Liquify 16.1.2
Matlab Operation 16.1.2 (2015.1.2 x001 x003)
Maximum 16.1.2 (2015.1.2 x001 x003)
Mean 16.1.2 (2015.1.2 x001 x003)
Measurement Core 16.1.2 (2015.1.2 x001 x003)
Median 16.1.2 (2015.1.2 x001 x003)
Mezzotint 16.1.2
Minimum 16.1.2 (2015.1.2 x001 x003)
MMXCore Routines 16.1.2 (2015.1.2 x001 x003)
Mosaic Tiles 16.1.2
Multiprocessor Support 16.1.2 (2015.1.2 x001 x003)
Neon Glow 16.1.2
Note Paper 16.1.2
NTSC Colors 16.1.2 (2015.1.2 x001 x003)
Ocean Ripple 16.1.2
OpenEXR 16.1.2
Paint Daubs 16.1.2
Palette Knife 16.1.2
Patchwork 16.1.2
Paths to Illustrator 16.1.2
PCX 16.1.2 (2015.1.2 x001 x003)
Photocopy 16.1.2
Photoshop 3D Engine 16.1.2 (2015.1.2 x001 x003)
Photoshop Touch 14.0
Picture Package Filter 16.1.2 (2015.1.2 x001 x003)
Pinch 16.1.2
Pixar 16.1.2 (2015.1.2 x001 x003)
Plaster 16.1.2
Plastic Wrap 16.1.2
PLY 16.1.2 (2015.1.2 x001 x003)
PNG 16.1.2
Pointillize 16.1.2
Polar Coordinates 16.1.2
Portable Bit Map 16.1.2 (2015.1.2 x001 x003)
Poster Edges 16.1.2
PRC 16.1.2 (2015.1.2 x001 x003)
Radial Blur 16.1.2
Radiance 16.1.2 (2015.1.2 x001 x003)
Range 16.1.2 (2015.1.2 x001 x003)
Render Color Lookup Grid NO VERSION
Reticulation 16.1.2
Ripple 16.1.2
Rough Pastels 16.1.2
Save for Web 16.1.2
ScriptingSupport 16.1.2
Shake Reduction 16.1.2
Shear 16.1.2
Skewness 16.1.2 (2015.1.2 x001 x003)
Smart Blur 16.1.2
Smudge Stick 16.1.2
Solarize 16.1.2 (2015.1.2 x001 x003)
Spaces 16.1.2
Spatter 16.1.2
Spherize 16.1.2
Sponge 16.1.2
Sprayed Strokes 16.1.2
Stained Glass 16.1.2
Stamp 16.1.2
Standard Deviation 16.1.2 (2015.1.2 x001 x003)
STL 16.1.2 (2015.1.2 x001 x003)
Sumi-e 16.1.2
Summation 16.1.2 (2015.1.2 x001 x003)
Targa 16.1.2
Texturizer 16.1.2
Tiles 16.1.2
Torn Edges 16.1.2
Twirl 16.1.2
U3D 16.1.2 (2015.1.2 x001 x003)
Underpainting 16.1.2
Vanishing Point 16.1.2
Variance 16.1.2 (2015.1.2 x001 x003)
Virtual Reality Modeling Language | VRML 16.1.2 (2015.1.2 x001 x003)
Water Paper 16.1.2
Watercolor 16.1.2
Wave 16.1.2
Wavefront|OBJ 16.1.2 (2015.1.2 x001 x003)
WIA Support 16.1.2 (2015.1.2 x001 x003)
Wind 16.1.2
Wireless Bitmap 16.1.2 (2015.1.2 x001 x003)
ZigZag 16.1.2

Optional and third party plug-ins:

Lazy Nezumi Pro

Plug-ins that failed to load: NONE


Recent Files 1.2.1
C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CCX_START_EXTENSION_1_2_1_001\index.html
Libraries 2.3.1048
C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_2_3_1048\index.html
Start 1.2.1
C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CCX_START_EXTENSION_1_2_1_001\index.html
ColorFriends! 1.0.0
C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.adobe.colorfriends\index.html
Coolorus 2.5 2.5.7
Export As 2.4.0
C:\Program Files\Adobe\Adobe Photoshop CC 2015\Required\CEP\extensions\com.adobe.webpa.crema\PSPanel\dialog.html
Share on Behance 3.0.0
C:\Program Files\Adobe\Adobe Photoshop CC 2015\Required\CEP\extensions\com.adobe.behance.shareonbehance.html\index.html
com.adobe.preview.loader 1.1.3
C:\Program Files\Adobe\Adobe Photoshop CC 2015\Required\CEP\extensions\com.adobe.preview\PSLoader\loader.html
Perspective Tools 2 1.0.0
C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.kritskiy.perp2\index.html
PixelSquid 0.7.0
C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.pixelsquid.heroplayer\index.html
Adobe Color Themes 6.1.0
C:\Program Files\Adobe\Adobe Photoshop CC 2015\Required\CEP\extensions\com.adobe.KulerPanel.html\index.html
Device Preview 1.1.3
C:\Program Files\Adobe\Adobe Photoshop CC 2015\Required\CEP\extensions\com.adobe.preview\PSPanel\panel.html
MagicPicker 5.0.0
C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\MagicPickerCC2014\index.html
Export As 2.4.0
C:\Program Files\Adobe\Adobe Photoshop CC 2015\Required\CEP\extensions\com.adobe.webpa.crema\PSPanel\dialog.html

Installed TWAIN devices: NONE


Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 14663 Posts
  • 1951 Reply Likes
I see you're running an older version (CC 2015.5 is the most recent version).

You're also running Lazy Nezumi Pro. If you launch Photoshop with the Shift key down and disable that, does it work normally?

If that doesn't solve it, I would disable 3rd party panels one by one to see which one might be causing a conflict.
Photo of BABILU


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Yep I'm running cc2015 since 2015.5 as I said is so buggy and slow that it is unusable on my machine . So if I don't fix this bugs I'm going back to cc2014 which was the last really stable version for me.

Lazy Nezumi was closed so it's not the problem, neither are any of the extensions because the bug appears without them being loaded.

To explain the bug in more detail:

- drop down sliders slike Opacity, FIll and even the brushes preset picker from the application bar, doesn't work
- The tool selection in the main toolbar doesn't work
- when some Photoshop tool window is opened (for example a Hue/saturation window after pressing CTRL+U or a Curves window) and I click on the UI the whole window disappears for a second. And when I hold the left click to let's say move the slider for Hue or to change a curve, the window disappears for as long as I hold the mouse clicked). It's imposibble to work that way.
- main menus work
- right click works

I just had another crash that occured while trying to do a right click (brush tool was selected).. here's the info that popped out:

Problem signature:
Problem Event Name: APPCRASH
Application Name: Photoshop.exe
Application Version:
Application Timestamp: 56961fa0
Fault Module Name: Photoshop.exe
Fault Module Version:
Fault Module Timestamp: 56961fa0
Exception Code: c0000005
Exception Offset: 000000000610d134
OS Version: 6.1.7601.
Locale ID: 1050
Additional Information 1: ec98
Additional Information 2: ec984e0c33290b1cda1292bcc5b98bbc
Additional Information 3: 37d6
Additional Information 4: 37d6854e5786e5bbdb3ca040f7b36b44