Photoshop: Menu too small on Windows high res display

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  • Idea
  • Updated 3 weeks ago
  • Implemented
  • (Edited)
On my monitor (2560 x 1600) the menu on CC 2014 is too small - so tiny I can hardly read it. Selecting Expereimental 2nd option makes the whole programme far too big. Either so small I can't see it unless I sit very close to the monitor or so big it is unusable.
No problems with PS CC, only PS CC 2014. Having to unistall CC 2014 and go back to CC. Support offer NO solution
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William Gye

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  • frustrated

Posted 6 years ago

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William Gye

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Obviously it seems that the problem is not going to be fixed (Adobe seems to think it already is) - so as a subscriber do I get a discount as I have to use the older version (and therefore get none of the new features or "updates")?

Under our consumer laws, a product has to be "fit for purpose" - clearly CC 2014 isn't (I can't read the menu) - so it fails that basic test under the Trade Practices Act (1974).

I am paying for a product that doesn't work as described - I can't use it, and am using the older product (and paying a monthly fee for the privilege). I may as well cease my subscription and go back to CS6 (which I own and works perfectly on my monitor).

Why doesn't someone at Adobe get hold of a Dell 76cm monitor, put it with a PC running Windows 8.1 and try out PS CC 2014 and see the problem others see? How hard can it be??

This is one of the most frustrating problems I've ever had with any software or any software company. I have 217 programmes installed on my Windows 8.1 PC and have NO problem with any other software - only PS CC 2014.

Adobe need to fix it, or refund the money I waste subscribing to something I can't use.

Just to recap:

1. Top menu too small to read (without sitting a few cm from the monitor)
2. UI font size set to Large
3. Experimental setting (200%) - far too big (unusable)
4. Changing Windows display size defeats the purpose of have a large monitor
5. Doesn't happen in any of other 216 programmes installed on the PC (only PS CC 2014)
6. Adobe support unable to offer any solutions

It seems that PS CC 2014 has some good features, doesn't look like I'll ever be able to use them (or even see what they all are in the menu!!).
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roland xp

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Diane they deleted my comments to because they don't have any answers for them.

Well I can always comment back since I have lots of free time at work. we can't really be productive with their software and we can't use their software so I can contribute here ;).
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roland xp

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yes very significant amount of work. Considering comments going back to at least 3 years ago, I would say 3 years is a very significant amount of work not to address the issue or coming up with some like upscaling to 200% within 3 years says you are really trying.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Hi Roland, I have answered the question to this topic addressing how to adjust the menu sizes in Photoshop 2014.
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roland xp

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Hi Jeffery
we dont have photoshop 2014. We have CS6 master collection. And most of the software including photoshop dont show up with the right UI. That version of adobe is not even old and even though people complained about it 3 years ago, the problem wasnt fixed. And now after 3 years your recommendation is to go to 2014 which by the way doesnt work the way you say it does. I red all the comments here on this forum and everyone still have same type of problem even with the update.

your recommendation is like me buying a car that doesnt drive and when I take it back to the dealer they say well we dont fix it, so just go buy the next year model. Basically pay more money and we are not going to help you.

Do you see what we are saying? Its very straight forward. I dont think need to go back and forth to make my point clear.
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William Gye

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Thanks for all the replies

It seems we are just going round and round in circles.

It is clear that PS CC 2014 is unsuitable for both my large Dell monitors (76cm & 61cm). And it seems that there is no work around nor going to be any fix soon.

I am a passionate PS user – I use it heavily every day. I really like the product, recommend it (usually) to people, I guess what you call a power user. So it really pains me that PS CC 2014 doesn’t work with my monitor.

The customer experience with PS CC 2014 has been terrible – I don’t especially care if it is an Adobe problem or a Microsoft problem, the experience for me as a user / customer is extremely poor. The lack of empathy and acknowledgement that there is a problem by Adobe is really frustrating. Adobe support can offer nothing – there is no fix.

It is the only software on Windows 8.1 that I have problems with – even other Adobe CC software on my machine is fine. Only PS CC 2014 has those tiny menus.

I won’t bother with PS CC 2014 anymore – total waste of time and money – only causes me stress every time I open it and see those unreadable, miniature menus. Uninstalled it.

I’ll keep on using PS CC until the next version of PS comes out – hopefully the issue with the menus being too small and unreadable will be solved. If it isn’t, I’ll end my subscription and go back to using CS6. Adobe will lose me as a customer.

So thanks for the comments, let us hope that one day Adobe listens to its customers (i.e. the people who pay the wages) and fixes future editions of PS CC 2014.

Yours in extreme frustration

An ex PS CC 2014 user.
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Rene Schmidt

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Thank you. A well-put and measured reply. If nothing else, this is saving me money by NOT going out and purchasing a high-resolution display for the PC. The Macintosh, well, it's already Retina and I don't have the issue.
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Diane Lewis

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Why is this thread marked as "Answered" and the the other topic regarding the same thing is marked as "Implemented". I guess that means Adobe has done all that they are going to do and they consider these issue now closed. Time to quit trying and find some software we can see.
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Chris Cox

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The original question has been answered, multiple times. And we have also said repeatedly that we are continuing to work with Microsoft to allow more flexible UI scaling on Windows in the future.
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Rene Schmidt

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Chris, I call BS. It may be answered, but it's still not fixed. Don't hide behind semantics inferring that "answered" means "solved". Yes, you answered the question, but the problem still remains.
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Dave Mayer

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Ditto.
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Lucy Nogales

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I still keep hoping there will be a 3rd party solution. Or perhaps a new alternative. Has anyone heard of any other choices?
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Hi Lucy, what product do you own? Photoshop CC 2014 supports UI scaling to 200%.