Photoshop: Menu too small on Windows high res display

  • 29
  • Idea
  • Updated 2 months ago
  • Implemented
  • (Edited)
On my monitor (2560 x 1600) the menu on CC 2014 is too small - so tiny I can hardly read it. Selecting Expereimental 2nd option makes the whole programme far too big. Either so small I can't see it unless I sit very close to the monitor or so big it is unusable.
No problems with PS CC, only PS CC 2014. Having to unistall CC 2014 and go back to CC. Support offer NO solution
Photo of William Gye

William Gye

  • 14 Posts
  • 12 Reply Likes
  • frustrated

Posted 6 years ago

  • 29
Photo of roland xp

roland xp

  • 45 Posts
  • 18 Reply Likes
Chris you said you are working with Microsoft to fix this problem. To comment to that I need to mention we have office 2007 on some of our computers and and Microsoft stopped updating their software back in 2010 but it just looks great on a 4k monitor but cs6 is not even that old and doesn't look good.

So it just comes down to your common sense Chris. Windows/Microsoft problem or adobe didn't do a good job designing their software in the first place?
Photo of Diane Lewis

Diane Lewis

  • 34 Posts
  • 10 Reply Likes
Why is this thread marked as "Answered" and the the other topic regarding the same thing is marked as "Implemented". I guess that means Adobe has done all that they are going to do and they consider these issue now closed. Time to quit trying and find some software we can see.
Photo of Chris Cox

Chris Cox

  • 20280 Posts
  • 855 Reply Likes
The original question has been answered, multiple times. And we have also said repeatedly that we are continuing to work with Microsoft to allow more flexible UI scaling on Windows in the future.
Photo of Rene Schmidt

Rene Schmidt

  • 64 Posts
  • 9 Reply Likes
Chris, I call BS. It may be answered, but it's still not fixed. Don't hide behind semantics inferring that "answered" means "solved". Yes, you answered the question, but the problem still remains.
Photo of Dave Mayer

Dave Mayer

  • 28 Posts
  • 4 Reply Likes
Ditto.
Photo of Lucy Nogales

Lucy Nogales

  • 18 Posts
  • 5 Reply Likes
I still keep hoping there will be a 3rd party solution. Or perhaps a new alternative. Has anyone heard of any other choices?
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 16626 Posts
  • 2707 Reply Likes
Hi Lucy, what product do you own? Photoshop CC 2014 supports UI scaling to 200%.
Photo of Rene Schmidt

Rene Schmidt

  • 64 Posts
  • 9 Reply Likes
(Duplicate of post made in another similar topic)

To Chris, Jeffery, et al:

It has been officially stated that, and I quote, "The menu font size in the 2014.2.x release of Photoshop CC is determined by the operating system settings."

I dispute that statement as being blatantly false, and here are MORE screenshots to back my assertion. Yes, this is the most current version of CC2014. You will not that OTHER CC apps scale up just fine.

I am curious to see if there will be ANY official response whatsoever to this entry.
Photo of Dale Kingsbury

Dale Kingsbury

  • 7 Posts
  • 0 Reply Likes
This is such basic programming stuff that Adobe should be very embarassed. I am a CS 6 user, don't use the product enough to justify the subscription. Too bad for me and others that want a big screen computer. Very sad
Photo of Anthony Tilke

Anthony Tilke

  • 5 Posts
  • 1 Reply Like
I too am hindered by this issue.

New 4k monitor at highest resolution (3840x2160). PhotoShop splash screen and menu items are far too small to be usable.

Windows 8.1 controls only the font size of the drop-down menu items.

I started checking other Adobe CC products and most are fine (Dw, Ai, Co, Pr for example). However, outside of CC I found Captivate 8 to have the same issue as PhotoShop. So, at high resolution PhotoShop CC 2014 and Captivate 8 are almost impossible to work with.

This is something that really needs to go to Adobe development and a patch released for affected products ASAP.
Photo of Chris Cox

Chris Cox

  • 20280 Posts
  • 855 Reply Likes
As noted at the top of the topic, this was already addressed in Photoshop CC 2014.

Did you turn on the 200% UI scaling in Photoshop's preferences in Photoshop CC 2014?
Photo of Anthony Tilke

Anthony Tilke

  • 5 Posts
  • 1 Reply Like
I would like to add that using the Preferences - Experimental Features and selecting "Scale UI 200% for high-density displays ..." is an acceptable temporary work around. I know for less than 3840x2160 monitors, the resulting UX is not acceptable. However, on my monitor it is acceptable until a better solution is found.

As for Captivate, I did not find an area to set this. That means a posting to that area now.
Photo of Michael Berghoff

Michael Berghoff

  • 2 Posts
  • 0 Reply Likes
I am having the same problem with an ASUS notebook (3200 x 1800) on a 13" screen. Lightroom display is fine, but Photoshop and "Creative Cloud" are useless. Please fix.
Photo of Chris Cox

Chris Cox

  • 20280 Posts
  • 855 Reply Likes
Turn on the Scale UI by 200% option in Photoshop's preferences.
Photo of Michael Berghoff

Michael Berghoff

  • 2 Posts
  • 0 Reply Likes
Took a little wondering around Preferences with a magnifying glass in Photoshop to find the check box option to Scale UI by 200% under Experimental. That worked for me. Thanks.
Photo of Bobby S

Bobby S

  • 47 Posts
  • 2 Reply Likes
I WISHED I would of researched ACC more. I just signed up for the next year as a new user and after reading all the issues people are having, especially long time power users, I'm pretty worried about the future.
Photo of Dale Kingsbury

Dale Kingsbury

  • 7 Posts
  • 0 Reply Likes
Clearly this product was not tested in all environments. Makes you worry about other surprises hidden under the covers.
If Microsoft can make Word work in all environments, Adobe could spend the time to make this work if they wanted.
Also indicates how little they care about their customers.
VERY Disappointed after this expenditure.
Photo of Chris Cox

Chris Cox

  • 20280 Posts
  • 855 Reply Likes
Again, we had to put a lot of work into Photoshop and Windows to make the UI scaling feature happen - it goes FAR beyond font scaling. This is nowhere near a bug fix, and is a major feature in Photoshop CC 2014. No, there is no way it could be rolled back into an older version of Photoshop.
Photo of Dale Kingsbury

Dale Kingsbury

  • 7 Posts
  • 0 Reply Likes
You delude yourself. Try to use this on a big screen and then tell me its not a bug. You guys are amazing in your self denial.
Photo of Chris Cox

Chris Cox

  • 20280 Posts
  • 855 Reply Likes
It works just fine after enabling the new feature in the current software version.

But you are using an older version of the software that was released long before the new high res displays were released A lack of support for new hardware in older software is not a bug.
Photo of ARTHUR HELD

ARTHUR HELD

  • 6 Posts
  • 1 Reply Like
Mr Cox:
I don't believe your assertion is correct: Dell began producing high res monitors in 2009-2010. Adobe CS6 was not released until 2012. The tiny menu/font issue has been present and reported since the initial release of CS6.
Photo of Chris Cox

Chris Cox

  • 20280 Posts
  • 855 Reply Likes
We've been working with Microsoft on this issue for quite some time, anticipating the newer displays seen in the Surface Pro (for instance). Yeah, Photoshop CS6 predated most highres display use on Windows (technically the first was available from IBM in 2001, but not many shipped, and the OS really wasn't ready), and shipped just ahead of the Retina display on MacOS as well.
Photo of Philip M

Philip M

  • 6 Posts
  • 1 Reply Like
The latest update of PS CC has a new menu under Edit / Preferences: "Experimental Features",

Scale UI 200% for high-density displays (Windows Only)
You need to restart PS but so far it seems to do the trick

Finally... now why it's experimental.... i expected to find it under "Interface"

Happy it seems to go in the right direction finally.
Photo of Philip M

Philip M

  • 6 Posts
  • 1 Reply Like
FYI: my resolution is 3200x1800
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 16626 Posts
  • 2707 Reply Likes
Glad to hear!

Re: Experimental Feature: 99% of the UI/dialogs are complete but there's still a few that need some tweaking for 200%.
Photo of Diane Lewis

Diane Lewis

  • 34 Posts
  • 10 Reply Likes
This is past a "tweaking" problem.
Photo of Bobby S

Bobby S

  • 47 Posts
  • 2 Reply Likes
No difference between the text in PS CS6 and PS CC on my Yosemite machine. Good thing I don't need reading glasses though
, the difference between fonts; small is 8 or 9 and large is 10 or 11(compared to Pages font). Pretty small when you look at how much space is on the GUI for either edition. Why not choose a text font size rather than small, medium or large? Would make more sense and people would have a better idea what they are getting...
Just a thought.
Photo of Chris Cox

Chris Cox

  • 20280 Posts
  • 855 Reply Likes
This is a great conversation that's unrelated to the Windows topic you posted in, so I created a new conversation to continue the discussion.

Please reference the new conversation here: Photoshop: Problems with UI on MacOS 10.10 Yosemite
Photo of Theodore Stauffer

Theodore Stauffer

  • 1 Post
  • 0 Reply Likes
Installed CC2014 on a new Thinkpad Laptop today at work and have the same problem. This is catastrophically bad.

Adobe: We pay you a hefty yearly sum for this software and this is all we get? Is QA non existent at Adobe? Is Adobe waiting for a class action suit before they actually do anything?

If there were the slightest bit of decent competition, Adobe would not do this kind of thing.

I am simply disgusted.
Photo of Chris Cox

Chris Cox

  • 20280 Posts
  • 855 Reply Likes
Did you turn on the 200% UI Scaling preference?
We already implemented the 200% UI scaling (after much work with Microsoft), and are continuing to work with Microsoft to allow more flexible UI scaling on Windows.
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 16659 Posts
  • 2725 Reply Likes
Photo of Alyssa Coletti

Alyssa Coletti

  • 1 Post
  • 0 Reply Likes
This solution worked great on my new Dell 27 UltraHD 4K Monitor using 3840 x 2160 resolution. Wish this solution could go to the top of the pages and avoid the troll comments.
Photo of Chris Cox

Chris Cox

  • 20280 Posts
  • 855 Reply Likes
Good idea. It's up there now.
Photo of Chris Cox

Chris Cox

  • 20280 Posts
  • 856 Reply Likes
Instructions for enabling the 200% UI scaling on Windows in Photoshop CC 2014: http://helpx.adobe.com/photoshop/usin...
Photo of Taylor Springer

Taylor Springer

  • 2 Posts
  • 0 Reply Likes
This reply was created from a merged topic originally titled Small illegible text.

I just got a new Lenovo Y50 running on windows 8.1, after downloading photoshop I have noticed that all the text is too small can someone help me figure out how to fix this problem?
Photo of Jeny Bird

Jeny Bird

  • 1 Post
  • 1 Reply Like
The solution here worked for me:

Scale the UI 200 percent for high-density displays.

https://helpx.adobe.com/photoshop/usi...
Photo of John Lukan

John Lukan

  • 1 Post
  • 0 Reply Likes
Here is the solution for CS6 - just tried it with CS6 on my Dell XPS15 and the UI of both Photoshop and Illustrator are fine.

http://surfaceproartist.com/blog/2013...
Photo of Chris Cox

Chris Cox

  • 20280 Posts
  • 853 Reply Likes
WARNING - while that does enlarge the UI, it does not scale everything correctly. We really cannot recommend that hack, nor support users who attempt it (because we know things are not going to work correctly).
Photo of willie davis

willie davis

  • 1 Post
  • 2 Reply Likes
go to preferences In Adobe Photoshop cc >experimental features >scale ui 200 for
hi density displays (windows only) Worked for me.
Photo of Carol Maurer

Carol Maurer

  • 7 Posts
  • 0 Reply Likes
That didn't work on Windows 8.1 for me.. The menu size doesn't change size at all. Even after I reboot.
Photo of Clint Buhs

Clint Buhs

  • 1 Post
  • 0 Reply Likes
This took care of the giant menu problem on my secondary monitor in Windows 10. Thank you. Unfortunately, on my primary monitor the menu text is almost too small, but that's more of a Windows problem.
Photo of Carol Maurer

Carol Maurer

  • 7 Posts
  • 0 Reply Likes
I AGREE
the problem is not solved. Neither solution suggested works
Microsoft has no impact on the menu sizes on Photoshop. My menus are huge now on the other sites. Remains tiny here.

The only one that seems to change the menus makes half the page unattainable.

They definitely have not resolve the issue yet.
Photo of Jason Love

Jason Love

  • 2 Posts
  • 0 Reply Likes
I installed Photoshop CC on a brand new Lenovo laptop and am having the same experience -- menu items too small to read. My other programs are running normally. Can't believe there isn't a setting or a fix.
Photo of Chris Cox

Chris Cox

  • 20280 Posts
  • 838 Reply Likes
Read the rest of the thread. The 200% UI scaling feature was added in Photoshop CC 2014.
Photo of Jason Love

Jason Love

  • 1 Post
  • 0 Reply Likes
Thanks for addressing my concern, Chris. I should have mentioned that Experimental Features isn't an option (at least I don't see it anywhere) in preferences. I am using a newly installed version of Photoshop CC.
Photo of Chris Cox

Chris Cox

  • 20280 Posts
  • 838 Reply Likes
That sounds like you are using an older version and haven't installed CC 2014 or CC 2015 yet.
Photo of Jason Love

Jason Love

  • 2 Posts
  • 0 Reply Likes
I just bought (began leasing) the program last week, but in fairness I haven't checked the version or for updates. I am on a ship right now, so I will do that when I get home. Thank you for replying to my entry in any case.
Photo of John Maguire

John Maguire

  • 399 Posts
  • 84 Reply Likes
Why is it so difficult for adobe engineers to change maybe 3 or 4 lines of code to allow the menus, "file, edit, image" and so on to be adjusted from windows when every other company out there does it. All i'm using is a 22 inch monitor and font size for the menu headers is about 6.

Please tell adobe to make this adjustable like all other program do.

Photo of Carol Maurer

Carol Maurer

  • 7 Posts
  • 0 Reply Likes
Are you hiding this 'correct version' of Photoshop. so that when we hit 'download' we get some other version? Otherwise, if what you say above should work, which it clearly doesn't. We aren't mad because you made an error, we are upset that you won't acknowledge you have a problem. Until you recognize the problem is real, you can't fix it. The version you provide as the current download doesn't work. However, I've gone back to Window 7 and an earlier version of Photoshop and that DOES work on my giant monitor. I would update the version, to see if your new software works in Window 7, but I'm afraid then I'd be back to tiny menus again. So I'm staying with what I have. But clearly the problem is in your updated software, or an compatibility of code with Microsoft 8.1. However, I can say an older version of your software and Window 7 DOES work. This does however prove to me YOU REALLY HAVE A PROBLEM AND IT'S NOT RAMPANT STUPIDITY OF USERS.
Photo of Karen Davidson

Karen Davidson

  • 3 Posts
  • 0 Reply Likes
Thank you, Carol, for saying it for me. I have wasted HOURS of my time trying to enlarge the Adobe CC2014 fonts. It is criminal of Adobe to take our money every month and do NOTHING to solve this problem. I say fix it, or send the CEO to prison.
Photo of Chris Cox

Chris Cox

  • 20280 Posts
  • 855 Reply Likes
Karen - download the updates for Photoshop CC 2014. The UI scaling feature is in there.
Photo of Tim Margeson

Tim Margeson

  • 18 Posts
  • 2 Reply Likes
100% - 200% : That isn't a fix or a feature. It's another defect on top a defect.

Instead of sending someone who could care less to prison (money is already in the bank), which is also quite unlikely to help because you have folk like Cnris here telling you 'it's been fixed' when it really hasn't, start telling friends and neighbors about the problem and how it affects your ability to get your work done. Start with your boss and his/her boss. Blame the Adobe software the next time your review is less than stellar, or when a schedule slips.

Negative press is what affects a company and encourages them to actually listen to customers instead of maintaining the "mightier than thou' stance.

It's a problem, they know it is, but until someone (many someones) make it important to them, they'll continue to do nothing -- like blame it on Microsoft. Had they architected it well in the first place the fix would be simple and already in place. The fact some Adobe apps do play well inside Windows proves the CS applications are at fault.

Then again, after the latest fiasco with Reader ... I'm not so sure even proper encouragement will help them to fix CS.
Photo of Chris Cox

Chris Cox

  • 20280 Posts
  • 855 Reply Likes
200% UI scaling is all we could do with the current state of Windows. We are continuing to work with Microsoft on the issues needed to allow more flexible UI scaling on Windows.
When you look closely at other apps, you can find the scaling problems fairly easily. That is why we are continuing to work with Microsoft on these issues.
Photo of John Maguire

John Maguire

  • 399 Posts
  • 84 Reply Likes
not sure where you got your version from but everyone I've chatted with over the past week has the following for windows:

Photo of Paul Alberque

Paul Alberque

  • 2 Posts
  • 0 Reply Likes
i already cancelled today so unable to check version. Since i downloaded last night through CC, would it not have been the latest version?
Photo of Semyon Solomon

Semyon Solomon

  • 1 Post
  • 1 Reply Like
I tried the method Willie Davis suggested, and it worked very well. My monitor is a Samsung 28" 4K, at 60 Hz refresh rate.
Photo of Carol Maurer

Carol Maurer

  • 7 Posts
  • 0 Reply Likes
Willie's suggestion doesn't work for me. I have no access to most of the the screen at 200%
Photo of Tanya Newman

Tanya Newman

  • 4 Posts
  • 0 Reply Likes
This is an absolute disgrace that Photoshop will not acknowledge this obvious problem of menu being so small especially text menu you can hardly read them a simple solution yet beyond them!
And their option of edit>preferences then "experimental" 200% UI scaling a total joke....makes everything so huge impossible to work with and you lose areas to see and work with.....so what idiots around a table bright sparks choose no other smaller options then 200% ?!
Oh my god words fail me.... beggars belief from a global multi- million dollar company still no solution for something that CAN so, so easily be fixed! Yet over year still same thing despite countless people telling them....
Clearly they have such contempt for their own customers let alone that pay them their wages
Photo of Steve Sprengel

Steve Sprengel, Champion

  • 2677 Posts
  • 349 Reply Likes
Adobe has to ultimately rely on the OS for arbitrary scaling and so far they have only been able to get 200% to work with what Microsoft has given them, which is incomplete support.

Are you running PS CC 2015 or something earlier?
Photo of Chris Cox

Chris Cox

  • 20280 Posts
  • 853 Reply Likes
Again, we are continuing to work with Microsoft on the issues needed to allow more flexible UI scaling on Windows.
Photo of Carol Maurer

Carol Maurer

  • 7 Posts
  • 0 Reply Likes
Do you know if there is the same problem with Windows 10, because I'll switch to Window 10 if that will help.
Photo of Paul Josephson

Paul Josephson

  • 1 Post
  • 0 Reply Likes
Sorry, currently same problem exists on Windows 10 (10130) with the most recent Photoshop CC
Photo of John Maguire

John Maguire

  • 399 Posts
  • 84 Reply Likes
My friend asked me if I was sure this site was actually run by adobe. He said he was sure a company as big as adobe would listen to there consumers
Photo of Chris Cox

Chris Cox

  • 20280 Posts
  • 853 Reply Likes
But you already knew that from the replies here...