Photoshop: Menu too small on Windows high res display

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On my monitor (2560 x 1600) the menu on CC 2014 is too small - so tiny I can hardly read it. Selecting Expereimental 2nd option makes the whole programme far too big. Either so small I can't see it unless I sit very close to the monitor or so big it is unusable.
No problems with PS CC, only PS CC 2014. Having to unistall CC 2014 and go back to CC. Support offer NO solution
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William Gye

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Posted 4 years ago

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David, Official Rep

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Hi William,

Have you tried going to Preferences (under Edit on Windows and the Photoshop menu on Mac) then Interface. In this dialog, near the bottom of the screen, there is a control for UI Font Size. Set that to Large and reboot.

That should solve your problem.

Thanks,
David
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OpaGil

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Thank you for your solution, Gary! After many attempts to solve this issue, your solution has worked perfectly. This is awesome! 
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Scott Lidstone

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It did address the tiny fonts in Hi Res screen issue but created a problem when using the tools. For example, the brush tool or the clone stamp create images larger than the edge of the boundary. Is there a fix for that?
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Carol Salmanson

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It sure didn't work for me AT ALL. The File Info is completely illegible. It's a bunch of dots.

I'm using CC 2017.
(Edited)
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Barb

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Thanks Garry! That fix worked perfectly!! (Adobe CC 2018)
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Carol Salmanson

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Yes, Windows 10 has now built this option in. It only worked for me once I figured out how to get to the Photoshop Properties dialog box, which isn't too obvious. It works for any application on the machine, BTW.

Here's how to do it:
-Right-click on application icon
-Then right-click on the icon you'll see (one of three options) and click on the third one, Properties.Go to the Compatibility tab
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William Gye

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Thanks for the reply. I tried that, unfortunately it doesn't make any difference to the main menu text size - still too small.

PS CC 2014 is unusable on my monitor (Dell 76cm), so I've gone back to PS CC - which is fine. I've used PS CS5, CS6 and CC on the same monitor without any issues. PS CC 2014 doesn't appear to be optimised for large monitors - seems to be a step backwards.

Shame, as I would have liked to have tried the new features (if I could read them in the menu !) in PS CC 2014.

Until Adobe fixes the flaw, I'll stick with the older version.
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Chris Cox

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Did you enable the 200% scaling for Windows in CC 2014 preferences?

It sounds like you just didn't turn on the feature you were looking for.
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William Gye

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Hi - I did, but it made it far too big - enormous in fact. I uninstalled CC 2014, used the cleaner and then downloaded and re-installed it - menus still too small.

On my laptop (38cm screen) - it is perfect.

Just to recap: I have tried:
1. 200% scaling - makes the whole programme huge - too big
2. Changed UI font size to large - no impact on top menu
3. Uninstalled CC 2014, used the cleaner and reinstalled - no change
4. Changed Windows display scaling settings to Larger (150%) - no impact on top menu
5. Sought assistance from Adobe support - who were unable to find a solution

PS CC 2014 doesn't appear to be suitable for large monitors - seems to fine with smaller monitors.

I'm running Windows 8.1 with a Dell 76cm monitor. Never had any issues with previous versions of Photoshop - only CC 2014.
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misterjacket

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The same thing is happening to me. I recently updated to Photoshop CC 2014. Fonts looked just fine (a bit small, but fine) in Photoshop CC.

I sit close enough to the monitor.

Now, even after setting the interface font to large, it looks smaller than all the other programs I use. The ONLY program with this problem is Photoshop CC 2014.

Setting the UI to 200% looks ridiculously big.

My monitor is 30 inches (HP LP3065), resolution is 2560x1600.
Windows 7 Ultimate x64.
8 GB RAM
Nvidia GTX260
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roland xp

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too bad there isnt anything higher than 200%. Otherwise adobe would recommend it.
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John and Jaki Brown

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Hi there Guys,

I use Photoshop everyday (including Sundays). I have just updated to Photoshop 2014 and I just can't read the menus. This is not good. We should not have to look around for any work-a-rounds. I am very unhappy with Adobe. I thought that in the US you have "Section 508" See Subpart B - this includes the following

Subpart B discusses the technical conformance criteria for:

Software
Web
Telecommunications
Video & Multimedia
Self Contained, Closed Products
Desktop and Portable Computers

This needs to be fixed and fast, non of the other parts of the Adobe 2014 do this, so why photoshop? AND while we are at it, my screen to set to 1360x738 and with the UI set to large I still can't read it.

I just hope this dose not damage my eyesight in any way, because if it does I am going to hold Adobe responsible!

John Brown
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roland xp

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I am sorry to hear that, John and Jaki. Adobe's solution is to go to 200% UI upscaling. The draw back is that everything will be super gigantic which by the way kills the main purpose of having a big screen.

But dont you worry, you can fix this by adjusting your distance from the screen and sitting back at least 5 feet from the display.
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David Williams

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See this post. It takes a little savvy, but works: http://neoshamon.blogspot.ca/2015/06/...
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William Gye

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Since PS CC 2014 is unreadable (therefore unusable) and presumably there will be no more updates for PS CC, do I therefore get a discount on my PS CC subscription? Should do.
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roland xp

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I would. They sell you a software that is not working based on what you expect.
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Linda McCarty

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I too tried everything and cannot read PS CC 2014 menus & dialog boxes. 200% is way too big. Will have to go back to CS6 till this issue is resolved.
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William Gye

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Hope they do fix this flaw - I've given up on PS CC 2014. Hopeless to try and use it.
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Phil Graham

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Chris, David,

Can you provide some additional detail on what elements/groups are effected in PS CC and PS 2014 on Windows 7/8.1 ?

- E.F. 200% feature ?
- UI sizing tiny, small, medium and Large ?
- When changing size of text in Windows display settings -100%, 125, 150, 200 ?

- Maybe a screen capture ? (size and resolution of monitor used)

Also could you provide some information on the size and resolution of the monitors used for testing PS 2014. Based on your responses, looks like you are not seeing the same issues ???

Most of the threads are unanswered, if you can reproduce the issues, please let us know.

Just notice another topic same issues - http://gsfn.us/t/2edtq

Thanks

Phil Graham
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Diane Lewis

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If you have time you can go back 3 years and see how very old this issue is.
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Chris Cox

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The older requests were for people with vision problems, not about newer high res displays. And we could not ship a solution for UI scaling until Microsoft worked with us to address the scaling problems in the Windows APIs. We had been working with Microsoft on the issues for quite some time.
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roland xp

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Chris, accusing people of having vision problems on this forum is a sort of profanity. I think you should voluntarily remove your own comment.

Just saying since you are so quick on the delete button
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William Gye

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Sadly, still not fixed with the latest update. Still using PS CC - at least I can actually see the menus.
PS CC 2014 is useless on my monitor - appears Adobe isn't going to fix it any time soon. Shame.
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Chris Cox

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Have you enabled the 200% UI scaling in preferences?
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Lucy Nogales

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What a terrible problem. Last time when this happened, they made it seem like it was going to be fixed. But then they didn't.

Now I'm stuck with a CS6 that I cannot see on my new laptop because the old one broke. Everyone says to upgrade to CC, but even if I were to do that, there would be the same problem!
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Chris Cox

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No, because Photoshop CC 2014 contains a solution for the UI scaling issue on Windows.
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Lucy Nogales

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It sounds to me like it doesn't help, from what misterjacket says. So even if I took the financial plunge (Which my employer won't do) I"d still be up a creek without being able to see my menus.
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Chris Cox

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It does help for high res displays on Windows.
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roland xp

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Lucy they say upgrade to CC 2014 but even when you do that, it doesnt fix your problem. They recommend that you use a 200% scaling. Thats would be fine if you want to fix photoshop a little but if you dont mind to deal with giant everything else.

Chris is an expert on this. He can explain it better
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Judy Morris

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Just got a new laptop with high resolution and I am having the same problem with PS CS5. All others components of Creative Suite look fine; it is only PS that is has the tiny menu text and stuff. I am shocked to see how long this problem has been going on!
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Chris Cox

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I'm sorry, but new features are only going to go into the latest version of the software.
And Photoshop CC 2014 does have the 200% UI Scaling feature. And we are continuing to work with Microsoft on more general scaling and remaining issues in the Windows UI Scaling APIs.
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William Gye

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Thanks for the reply. Are you able to advise why the issue (on my monitor at least) didn't exist in PS CC but does in PS CC 2014? Both running on the same PC, same monitor at the same time? Seems perplexing.
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Chris Cox

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The UI scaling feature does not exist in any Windows Photoshop version prior to CC 2014. Thus all older versions of Photoshop will not scale correctly on high res Windows displays.
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Judy Morris

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I've sent an email to Mr. Narayen to see if he can help with folks that don't want to upgrade to CC2014 (I tested the trial version and the 200% scaling is way too big and then I can't see all the drop-down menus items). Hopefully Mr. Narayen can get it fixed.
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Linda McCarty

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Yes, but, 200% is way too big!
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William Gye

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Obviously it seems that the problem is not going to be fixed (Adobe seems to think it already is) - so as a subscriber do I get a discount as I have to use the older version (and therefore get none of the new features or "updates")?

Under our consumer laws, a product has to be "fit for purpose" - clearly CC 2014 isn't (I can't read the menu) - so it fails that basic test under the Trade Practices Act (1974).

I am paying for a product that doesn't work as described - I can't use it, and am using the older product (and paying a monthly fee for the privilege). I may as well cease my subscription and go back to CS6 (which I own and works perfectly on my monitor).

Why doesn't someone at Adobe get hold of a Dell 76cm monitor, put it with a PC running Windows 8.1 and try out PS CC 2014 and see the problem others see? How hard can it be??

This is one of the most frustrating problems I've ever had with any software or any software company. I have 217 programmes installed on my Windows 8.1 PC and have NO problem with any other software - only PS CC 2014.

Adobe need to fix it, or refund the money I waste subscribing to something I can't use.

Just to recap:

1. Top menu too small to read (without sitting a few cm from the monitor)
2. UI font size set to Large
3. Experimental setting (200%) - far too big (unusable)
4. Changing Windows display size defeats the purpose of have a large monitor
5. Doesn't happen in any of other 216 programmes installed on the PC (only PS CC 2014)
6. Adobe support unable to offer any solutions

It seems that PS CC 2014 has some good features, doesn't look like I'll ever be able to use them (or even see what they all are in the menu!!).
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roland xp

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Diane they deleted my comments to because they don't have any answers for them.

Well I can always comment back since I have lots of free time at work. we can't really be productive with their software and we can't use their software so I can contribute here ;).
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roland xp

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yes very significant amount of work. Considering comments going back to at least 3 years ago, I would say 3 years is a very significant amount of work not to address the issue or coming up with some like upscaling to 200% within 3 years says you are really trying.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Hi Roland, I have answered the question to this topic addressing how to adjust the menu sizes in Photoshop 2014.
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roland xp

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Hi Jeffery
we dont have photoshop 2014. We have CS6 master collection. And most of the software including photoshop dont show up with the right UI. That version of adobe is not even old and even though people complained about it 3 years ago, the problem wasnt fixed. And now after 3 years your recommendation is to go to 2014 which by the way doesnt work the way you say it does. I red all the comments here on this forum and everyone still have same type of problem even with the update.

your recommendation is like me buying a car that doesnt drive and when I take it back to the dealer they say well we dont fix it, so just go buy the next year model. Basically pay more money and we are not going to help you.

Do you see what we are saying? Its very straight forward. I dont think need to go back and forth to make my point clear.
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Lucy Nogales

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Thank you for summarizing this issue.

This is why I am afraid to upgrade my software, it would not be worth the investment.

The customer support keeps saying that the problem has been fixed, but microscopic vs. 200% does not sound like a workable fix.

I"m curious about a 3rd party solution.

Does anyone know if GIMP has this issue too?
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roland xp

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Lucy they tell u to upgrade but their current solution is not really fixing the problem.

Chris is actually right. He said earlier that this is a new technology and we are asking too much.

The better solution would be to downgrade your system to the older technology because adobe does not want to fix their software.
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Lucy Nogales

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Thats why I"m so afraid of when my current computer breaks.....then the PS6 won't be able to work on any future computer (laptop) because practically everything new in laptops has a high-res screen. It just seems crazy because its not as if the people with CC 2014 have had it easy.
I'm really wondering if there is someone out there with the programming skills to create a 3rd-party "patch" to help the software work properly with high-res monitors.
Again, I'll compare this to the "Start-8" program that one could buy to add onto a windows8.1 setup (which I have). I wasn't happy using the "new" windows style OS so was thrilled to buy this thing that would let me use the PC like the old days. I just don't have time to re-learn the new stuff (where all the windows and settings are).

What is to stop someone from doing something similar for this issue with Photoshop? Based on the volume of people who are having similar problems, I would guess that someone could invest and get a good return on doing this.

Kickstarter anyone?
Or an alternative?
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roland xp

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Lucy don't upgrade. You waste your money and pay for another license that you can't even use effectively.

Adobe is not really moving with the current technology. They call high resolution monitors a new technology even though it is not.

The sad thing is they don't know who their customers are and the fact that most of their product users use high resolution display for editing
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Dave Mayer

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This situation is intolerable. I for one will not purchase anything from Adobe until this problem is truly fixed. I am also wondering which 3rd party solution would be worth considering.
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roland xp

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Sorry to hear the bad experience Dave. I think you get more response from regular users here than adobe representatives watching this forum.

Chris mentioned earlier that it takes so much time to fix this simple issue. That is changing the font size. And considering comments as old as 3 year and their solution of 200% UI upscaling tells me they are really committed to solve this problem
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Joe Lampone

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What I don't understand is why adobe can't fix the UI issue for hi rez monitors that are not tablet monitors. I tried cc version on my cintiq , it is really fine at the 200% setting, but on my 27 in dell 2560 x1600 , forget it, its too small, I hv cs6, I am not forking over money on any stupid subscription or update or what ever, until the cs6 version has its UI fixed so its larger than the large setting it offers. I said it over and over again elsewhere ,..if the layer icons are big enough, then why can't they make a fox for the previous versions,... we need the menus and icons to be BIGGER......BIIIIIGGGGEEEERRRRRRR.........
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Chris Cox

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If you turn on the 200% scaling, then the menu text scales as well.
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William Gye

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Thanks. Unfortunately that is too large to be usable
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roland xp

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William they are waiting for Microsoft to offer 500% upscale in the next version of windows
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roland xp

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You guys should upload screen shots of what gigantic means. I dont think their support team understands it.
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William Gye

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Thanks for all the replies

It seems we are just going round and round in circles.

It is clear that PS CC 2014 is unsuitable for both my large Dell monitors (76cm & 61cm). And it seems that there is no work around nor going to be any fix soon.

I am a passionate PS user – I use it heavily every day. I really like the product, recommend it (usually) to people, I guess what you call a power user. So it really pains me that PS CC 2014 doesn’t work with my monitor.

The customer experience with PS CC 2014 has been terrible – I don’t especially care if it is an Adobe problem or a Microsoft problem, the experience for me as a user / customer is extremely poor. The lack of empathy and acknowledgement that there is a problem by Adobe is really frustrating. Adobe support can offer nothing – there is no fix.

It is the only software on Windows 8.1 that I have problems with – even other Adobe CC software on my machine is fine. Only PS CC 2014 has those tiny menus.

I won’t bother with PS CC 2014 anymore – total waste of time and money – only causes me stress every time I open it and see those unreadable, miniature menus. Uninstalled it.

I’ll keep on using PS CC until the next version of PS comes out – hopefully the issue with the menus being too small and unreadable will be solved. If it isn’t, I’ll end my subscription and go back to using CS6. Adobe will lose me as a customer.

So thanks for the comments, let us hope that one day Adobe listens to its customers (i.e. the people who pay the wages) and fixes future editions of PS CC 2014.

Yours in extreme frustration

An ex PS CC 2014 user.
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Rene Schmidt

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Thank you. A well-put and measured reply. If nothing else, this is saving me money by NOT going out and purchasing a high-resolution display for the PC. The Macintosh, well, it's already Retina and I don't have the issue.
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Diane Lewis

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Thank you for replying in such a professional manner to how a vast amount of users feel. For every person willing to take the time to register and write in there are 20-30 others frustrated but not willing or able to take the time to do this. I have written 5-6 times, but all but one have been deleted. Maybe the way you wrote is professional enough that it won't get deleted. I have CC2014 and a Lenovo Yoga HiRes screen. It does not work.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Hi, I've added official responses to all the threads on an ongoing basis.
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Diane Lewis

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So you are stating that a font of the correct size is a new feature?
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roland xp

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Chris do you actually use a high resolution display yourself? If so do you know how big everything becomes with a 200% UI upscale?

Just curious since that is the only solution you are offering without even looking at other problems it creates.
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roland xp

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Diane it is a new feature from adobe's side. It seems to me that they never heard of such thing as "high resolution display"
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Gabriel Wahhab

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has there been any fix for this? its been months now and this should have been fixed in an update through creative cloud by now
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Chris Cox

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Please read the previous responses. And go install CC 2014 and enable the 200% UI scaling.
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Gabriel Wahhab

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that doesnt work. this is a problem with photoshop. i have a 1080p 24 inch monitor and the text on the menus is way too small. i enabled 200% ui scaling and the UI is absolutely gigantic now. is adobe going to fix this issue?
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roland xp

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Gabriel send them a screen shot. They don't understand gigantic
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Gabriel Wahhab

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its about 6px size on a 1080p monitor, it should inherit the font size and scaling of windows itself, which i have set to 125%
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Currently, we scale the menus based on the Photoshop CC 2014 200% preference. We're investigating a change to decouple this such that the menu size is controlled by the OS and just the UI size (panels, tool bars, etc) is controlled by the Photoshop preference.
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William Gye

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Hi,
That sounds promising - hope it is implemented soon

I've lost a bit of confidence that Adobe would fix the issue as the issue didn't appear to be acknowledged. Seems it has now

I uninstalled PS CC 2014 and use PS CC which on my computer works perfectly.

Would be good if Adobe could fix the issue at long last
Thanks
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Chris Cox

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This was already done in Photoshop CC 2014.2
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Chris Cox

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That doesn't relate, unless you have an old version of Photoshop, because UI scaling for Windows was added in Photoshop CC 2014.  Also, many points of that web page are incorrect, and the scaling it gives barely works (and not correctly).
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William Gye

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Hi
I'm very pleased to report that this latest update seems to have fixed the problem of the tiny, unreadable menus - at least on my PC.

Another issue has arisen - where the programme seems to stutter - that is it momentarily freezes then unfreezes a millisecond later (especially when opening large RAW files).

But the issue of the tiny, unreadable menus is solved for me.
Thanks Adobe for listening to your customers
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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With the 2014.2.x update, we've made a change based on user feedback that the 200% setting for menus with the experimental feature 200% setting for "Scale UI 200% for Hight Density Displays" was too large for some customers. We've decoupled the menu scaling from this Photoshop preference.

The menu font size in the 2014.2.x release of Photoshop CC is determined by the operating system settings. For example, on Windows 8.1, you can adjust the menu font size by following the steps in the “Make text and other items on the desktop larger” section of this Microsoft Help topic.
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Rene Schmidt

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THANK YOU. I'm curious to see how this fix works. I've been involved in this debacle, er, "discussion" for quite a few months now and it would be nice if this finally resolves this issue that has been building over the last few YEARS. I still find it interesting that even with months of posting screenshots of the "miniscule or comically huge" menus, that the official response has essentially been to ignore the visual proof given that something was amiss. Now it seems that the OS settings WILL control the menu sizes after all. This disappoints me because I had been assured that the root of the problem lay with the inflexibilities of the Windows APIs and not Photoshop. Apparently that was not the case. I look forward to any and all responses, official or otherwise.
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roland xp

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Thanks Mr. Tranberry. Only if your responses and answers were more useful and addressed the issue more appropriately, I could truly said thank you, but unfortunately that's not the case
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Rene Schmidt

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Jeffery, I am unable to comment with photos due to the lack of basic functionality on the "Get Satisfaction-hosted page", I ask that you please look at my response posted below as a new entry on this topic.
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David Clark

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I just bought a Dell XPS15 with a high res display. I installed the latest version of PS CC (2014). The menu text is microscopic and unreadable. The "official response" posted by the Adobe rep does not work! Adobe claims to be a high quality software provider but this type of response for one of their flagship products undercuts that. To have a situation where the leading photo editing application does not work on a high res display is bizarre!!
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Chris Cox

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It does work, if you enable the preference that makes it work.
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Rene Schmidt

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In reply to William Gye and your report that you were able to fix your menu size issue:

William, would you be so kind as to post a screenshot of your PS menus in comparison to other CC apps? I'd like to see if you results were any better than mine. As far as I can tell, this has not yet been fixed. I will double check and make sure I have the latest updates installed, but I don't always have the luxury of enough time to break out of my workday and deal with this software bug. Yes, bug... readable menus are not a "feature". Please see my screenshot of October 6 for an example - a screenshot, one of many, that curiously enough never received ANY official response. Hah. Also, thanks to you for taking the time to post your thoughtful, well-spoken comments which clearly enumerate the issues being faced by so many users.
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roland xp

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Chris this is so sad that even with all these comments and complains you cant even see that there is still problem which needs to be fixed. They even post screen shots of what they see and you still say that the problem is fixed and upgrade?

REALLY?

How did you last so long working for Adobe to get a senior title? Lack of common sense could get you fired.
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Rene Schmidt

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Lucy, Roland - there IS, however, a complete and 100% fix for this. The menu size issue does NOT exist at all on Macintosh. I experience NONE of these problems at home on my Mac, I only have the menu size problem on the work PC. Just another good reason to get a Mac :-)

(You **DO** know that Macs run Windows better than most PC's, right?? That way you can still stay with your familiar OS and just run MacOS for Adobe programs...)
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Dave Mayer

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So great; spend thousands to buy a very expensive Mac and learn a completely new OS, just to solve an Adobe problem? NOT an option IMHO!!!
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Rene Schmidt

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Lol, Dave, no worries. Windows copied all the cool features from Mac anyway, so you'd be right at home. Ba-dum tschhh. But seriously, CC 2014 runs on a Mac pretty much identically so there is virtually 0% learning curve. Oh, and unless you buy top-end machines, Macs are a lot less expensive than you think for farrrr superior "A-spec" hardware and an OS that's still essentially virus proof, compared to the notoriously fragile Windows.
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Dave Mayer

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Appreciate the comments, but buying a new computer just isn't in the works right now. I just spent nearly $1500 on a superb Lenovo Yoga 2 Pro UltraBook (with gorgeous 3200x1800 display) Running Windows 8.1 Pro and I'm very happy with it EXCEPT for the Adobe display issues.
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Lucy Nogales

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I'm not sure why this posting was considered profane. Can someone explain that to me?
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Hi Roland, I'd like to help you, but need some info for your registered products. I looked up your account and don't see any case notes or registered products. Is it possible they're under a different Adobe ID than you're using to post here?
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roland xp

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They are registered under our agency and our IT handles that but does it even matter? I think your question about when we registered is sorta off topic. But I can tell you we work with CS6 Master suit since it came out.

The question here is not the which ID we registered our software under but why cant you guys provide a solid answer considering the same problem going back to more than 3 years?

My undrestanding is that CS6 IS NOT GOING TO GET AN UPDATE. WHY?

I made a comment ealier which was removed by Chris as off topic because I mentioned we use office 2007 and that one looks good on high resolution displays even though it is more than 7 years old. Not to mention microsoft stopped supporting it after 2010 when the new version came out.

This was a reply to chris's comment saying that high resolution displays are a new technology and my point is that they are not. Adobe should know better that the people who use their product line usually like high resolution monitors and that is not a new thing to them. And I think everyone here agrees.
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roland xp

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our registered ID's are managed by our IT and not us individually. But once again this is not related. You can only help by providing a solution. As far as I know and previous Chris's comments CS6 is not going to get any update to solve the UI problem on high resolution display.

You guys are managing all these pages so it is obvious that you know what people are complaining about. So knowing that people are still saying CC 2014 has same problem and doesnt really slove the UI problem other than making everything gigantic by going to 200% scaling which according to all users on this forum makes the screen unusable, what is your logic to even recommend upgrading to the new version?

To me your recommendation will cost everybody more money and more frustration and defiantly more unhappy customers after they find out that it really didnt solve any issues.

To me and to everyone else this is unsatisfactory and more importantly I see it as a bad customer support specially when you are in charge of all the comments you get and still even though you know the new version doesnt solve the issue you still recommend to upgrade.
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roland xp

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We upgraded to CS6 when it came out. Thats more than 2 years ago.
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Rene Schmidt

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Roland, really? Let me spell it out for you: CS6 IS OLD. IT WILL NOT GET UPDATES. Please stop being an annoying junior-high-schooler.