PHOTOSHOP - dialog UI missing text

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  • Updated 3 years ago
  • (Edited)
i!
i've started photoshop CC trial version on my desktop and we i do 'control+N' to open a new document thats what i see:



And it hapens in all menus i open, i have the bars and rollovers but dont have any text descriving what to do.

already instaled and uninstaled the program, tried another grafic board, etc.. what can it be?
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Diogo Dimas

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  • wtf?

Posted 3 years ago

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David, Official Rep

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Howdy Diogo,

This is a guess, but it looks like either a) your translation file for Spanish might be bad/corrupt/missing, or b) you're somehow missing your display font (unlikely, particularly on Windows), or c) you're having serious memory-management issues.  I am, however, most inclined to believe the first option.  What do you see when you go to where Photoshop is installed and look in the Locales folder?  Do you have an es_ES folder?  Within that, under Support Files, do you have a tw10428.dat file?  What size is that file?  If you would like, we can set up a web-hosted screenshare so I can help you get to the bottom of the problem.  

Thanks,
David