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Media Downloader Problems

Problem
Updated 7 years ago

Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: Revel - Transition | End of Service

After about 24 hours of downloading less that 2/3 (about 6000) of my files were downloaded and the Media Download keep saving it was paused because of activity at photoshop.com. When I restarted it, it started all over again, it should know what was downloaded and restart where it left off. Also skipping the jpeg files that were moved from photoshop.com would save me about 90% of the download time and not tie up photoshop.com for files I don't need download. A very poorly designed and thought out process for helping the customers who are being forced to move to Revel, manage their precious media files.

4 Posts
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frustrated

Posted 7 years ago

2
9

Pattie F., Official Rep

2460 Posts
67 Reply Likes

When the downloader is stopped for some reason, it should resume where it left off. I'll have someone look into this.

Pattie

Scott V, Employee

820 Posts
16 Reply Likes

Hello Patrick

If you are still having problems with the Adobe Media downloader then you can delete the cache folder

WIN : C:\Users\\AppData\Roaming\com.adobe.px.Downloader.

MAC : /users//Library/Preferences/com.adobe.px.Downloader.

Then relaunch the downloader.

However this will start download afresh. You will have to login again with your Login email and password and download will start again.

If it still gets stuck please send us the Log.txt file from the locations listed.

WIN : C:\Users\\AppData\Roaming\com.adobe.px.Downloader.\Local Store\

MAC : /users//Library/Preferences/com.adobe.px.Downloader./Local Store/
Thanks
Scott

Pattie F., Official Rep

2460 Posts
67 Reply Likes

I am having the team look into this for you.

Pattie

Amreek, Employee

160 Posts
6 Reply Likes

Hello,

When Downloader paused with the activity at photoshop.com message did you dismiss that dialog or did you just quit the app with the (x) on top right.

Dismissing the dialog clears your download progress, Just close the application and next time when you launch it again it will start from where it stopped.

Hope this helps.

10 Posts
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In past 8 minutes it has downloaded 7 files ... It would take ages complete the download. Can you provide a better way to get me access to my photos and videos

This reply was created from a merged topic originally titled
Adobe Media Downloader is working very slowly. I don't know what to do ... Amreek can you please help ....

Pattie F., Official Rep

2460 Posts
67 Reply Likes

meanewone-

What browser are you on? Did you download adobe air prior to installing the downloader?

Pattie

10 Posts
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Browser was chrome.

Yes, I did make sure that I had the latest Air version.

Suprisingly, I have been noticing lately that sometime around evening my time, it resets the login and asks to re-authenticate. After authentication, it starts from beginning ...

Pattie F., Official Rep

2460 Posts
67 Reply Likes

OK we will look further into it. Thanks.

Pattie

3 Posts
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"The Download has unexpectedly paused. Please check if your drive is accessible and click on “Resume” to continue your download"

1) my drive is accessible (and large)
2) Resume does nothing

I expect a better app from Adobe

2013-04-22T07:34:49+00:00

Amreek, Employee

160 Posts
6 Reply Likes

This looks like a permission issue. Are you otherwise able to create Files/Folders at the download location?

You can also try this

1. Close downloader using the (X) button on top right.
2. Right Click the Downloader Icon on Desktop and Click 'Run as Administrator'
3. Now Resume the Download.

Let me know if this helps.

Regards
Amreek

0

Pattie F., Official Rep

2460 Posts
67 Reply Likes

Andrew-

I will look into this particular situation for you- Thanks for your patience.

Pattie

Pattie F., Official Rep

2460 Posts
67 Reply Likes

We are aware that there is a situation that is causing some users' archiving attempts to pause part way through the process. Our team is investigating how we can avoid this situation on our side. We will contact you to try again as soon as we make some changes so that your archiving will complete without delays.

Thanks
Pattie

Pattie F., Official Rep

2460 Posts
67 Reply Likes

We have made some changes on our side that should help this situation. sorry for the delay. Please try archiving again with the Media Downloader.

Thanks,
Pattie

3 Posts
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YOU STILL HAVEN'T SOLVED THE PROBLEM.

Pattie F., Official Rep

2460 Posts
67 Reply Likes

Did you see same problem again, Andrew? We did make some changes that should have improved the archiving. Did it partially download and then pause again?

Pattie

3 Posts
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Yes, it paused after 18 of 100 items.

3 Posts
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download abort; We could not initiate your download now. Please try again later. If this problem persists, please contact Adobe support
I've followed every suggestion on website, and have even uninstalled/reinstalled media downloader. Have tried IE & Google Chrome. Adobe support is no support at all

Pattie F., Official Rep

2460 Posts
67 Reply Likes

OK guys, thanks. I will report that the problem still persists and see what we can do.

Pattie

2 Posts
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This issue is ongoing. I get this message each time on the FIRST photo downloading. Tried multiple PC's multiple networks, fails first time everytime.

Scott V, Employee

820 Posts
16 Reply Likes

Cherry,
Are you still having the download issues?
Did you install the latest Adobe Media Downloader?
Which error messages do you receive?
1. Install the Adobe Air application http://get.adobe.com/air/
2. Click on this link to install the Adobe Media Down loader
http://www.photoshop.com/misc/members...
Let me know if you are still having problems or not as I will investigate further.
Scott

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