Photoshop.com: Express: Media downloader fails | Photoshop Family Customer Community

Archived and Closed

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I am trying to archive my photoshop express library. The media downloader stops before completeing the download to pscom_library file.

Also, I believe that all my photos in my library are JPEGs...so I need to archive?

Jane Cytryn

1 Post
0 Reply Likes

Posted 5 years ago

5 years ago

Pattie F., Official Rep

2460 Posts
67 Reply Likes

If all of your photoshop.com files are jpg, then they should all migrate to Revel.

Here is a link to our forum FAQ regarding archiving:

FAQ: How do I use the Adobe Media Downloader ?
http://forums.adobe.com/message/50061...

Are you getting a download complete message from media downloader or is it stopping. Is there an error message? How many files does it say were copied?

Pattie

5 years ago

Pattie F., Official Rep

2460 Posts
67 Reply Likes

If you are having trouble with the downloader, try using a current version of chrome or firefox for your browser and be sure to download and install adobe air first, then the downloader.

Pattie

5 years ago

smriti mehra, Employee

29 Posts
2 Reply Likes

Hi Jane,

Just wanted to confirm if you managed to download your files using the Media Downloader. Please let us know if you are still running into issues.

Thanks,
Smriti

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