Elements 12 Organizer: importing photo's gives program error on MacOS 10.9

  • 1
  • Question
  • Updated 5 years ago
  • (Edited)
Elements 12 maverics os importing files to organiser causing program to crash program error message importing mixture of raw and j-peg after an already successful large import .
Photo of Paul Savage

Paul Savage

  • 3 Posts
  • 0 Reply Likes

Posted 5 years ago

  • 1
Photo of Chris Cox

Chris Cox

  • 20280 Posts
  • 812 Reply Likes
A program error isn't a crash -- do you get an actual crash and the crash report dialogs? If so, what does the crash report say?
Photo of Paul Savage

Paul Savage

  • 3 Posts
  • 0 Reply Likes
I experience a crash along with a program error log the report being a long script that i am unable to make sense of so i can't really say what it says other than program error as a header the crash always happens when importing from files and folders as soon as i click on this option PS organiser crashes the very first import went ahead with no issues its when i attempt to add additional images to the already exiting folder which is also the main folder for a 3rd party program canons photo pro no other programs are running when i'am using ps organiser.
Photo of Paul Savage

Paul Savage

  • 3 Posts
  • 0 Reply Likes
In addition i contacted the support team which advised creating another user account on my mac then adding a new image from the desk top which i did suceesfully but i felt that this was a lack less exercise and did not prove nothing as i said first import no issues its when trying to add additional images to existing folder the support worker put it down to the third party being the cause i doubt this very much and the issue is still left unresolved.