Lightroom: Map module keeps flashing "map offline" when it's not

  • 229
  • Problem
  • Updated 7 months ago
  • Solved
  • (Edited)
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Dan Hartford

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Posted 1 year ago

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andre naus

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The fix was not a permanent one obviously. Adobe : bad job ! Do we have to wait again so long as the last time for a better fix??
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andre naus

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Shutting down LR and restarting seems to fix the problem. Hope it is permanent.
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Mats Acane

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Finally!! An update came out today and the map is working correctly again :)
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Robert Frost

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Actually it came out 6 days ago.


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yowayowa

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Perhaps a related issue. The offline problem has gone for me, though now I'm getting quite a few "Sorry, we have no imagery here" tiles. I have never seen these before. They are in locations that did have imagery in the past.

Lightroom 2015.12 MacOS 10.12.6, UK

Thanks.

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Tom Williamson

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I am seeing the "no imagery available" issue too. First noticed it yesterday (30 July), with random squares of the map being greyed out, depending on the level of zoom. In some cases, entire countries can be obliterated.


In addition, other areas of the map may appear as very low resolution (see the area below the grey square in the second image).
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yowayowa

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I wonder if this is just a Google Maps issue. It looks like the Lightroom end of things is working (for me). Perhaps the maps service that Lightroom uses is going through more changes than just the (I presume API-related) one that caused the offline error. Not sure...
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Alan Harper

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I suspect that Adobe is just as frustrated by this as you are — but, for better or worse, their staff don't tend to rant on this discussion forum.
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Alan Harper

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Can you fix this by zooming out? I find this all the time when I zoom in really close. Perhaps Google changed the available imagery.
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yowayowa

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You're right, different zoom levels show different missing tiles. Some levels are more complete than others. I just thought it was odd that this seemed to come with the release of 2015.12, for me anyway.
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Geert Van Dam

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I'm using LR 5.7 Map-module is still offline. Why isn't there an update for 5.7 users?
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Jan Doumen

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Using 5.7, a month ago there was only temporarily 'off-line' messages but still the maps appeared in the end. Now there is no map at all. Checked for updates, LR says I have the latest version.

Lightroom version: 5.7 [991162]
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Rikk Flohr, Official Rep

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Jan,

The last update for Lightroom 5 was 5.7.1 but it will not affect your Map module issue. 
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Jan Doumen

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Rikk, what is there to be done to solve the issue? Do you mean for 5.x there won't be a solution made available?
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Johan Elzenga, Champion

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Correct. Lightroom 5 is no longer supported by updates.
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Sune Keller

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What is the Price for an update from 5 to 6? Or can you only buy subscriptions to CC now?

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Rikk Flohr, Official Rep

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Price depends upon your country of purchase. Please go to www.adobe.com  to view current pricing for your area. Lightroom 6.x is still available for purchase as a traditional license. It is also available as subscription as CC2015.
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markums

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Similar issue here. I am using Lightroom version: 4.4 [891433], and the program says I have the latest version. I cannot get any map imagery. I just see a blank screen that occasionally briefly flashes an 'offline' message.
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Johan Elzenga, Champion

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See above. Lightroom 4 is no longer supported, so you either have to learn to live without the map module, or upgrade to Lightroom 6.
(Edited)
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Ondra Ondra

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This just sucks. I have 4.4 too. I paid for it, and now it's not working. My plan was to buy next version of LR and stick with it for few years again, but there is none anymore. I shoot rarely, and pay 12EUR monthly is just insane for me. It would be cheaper to hire a pro to shoot these photos for me. That's what I get for stop stealing software :-/
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H Hill

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This reply was created from a merged topic originally titled lightroom 5.7.1.map module offline.

Maps module says that it is offline.  Am online, not through a proxy server.
Only get satellite view.  Am running version 5.7.1 on a 64 bit windows pc.
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John R. Ellis, Champion

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In the original topic, Victoria Bampton replied:

"Google made some changes on their servers, which required a Lightroom update to get map working properly again. Lightroom 5 is no longer shipping software, so it won't get the update. The current version is working correctly."
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Deschildre Andre

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This reply was created from a merged topic originally titled Map is offline.

Kaart is offline, ondanks goede internetverbinding en dat Google Maps werkt. LR 5.7 volledig bijgewerkt. Slechts één afbeelding op satlite-kaart, een andere kaart is grijs met de track erop en foto's. Wat kan ik doen om dit te bestellen? Win 10, Intel moederbord, ingebouwde grafische kaart, Windows Defender, Linksys router windows firewall Email: andre.deschildre@telenet.be Sorry voor mijn slechte engels, vertaling van Nederlands naar Engels
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John R. Ellis, Champion

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Google translation: "Map is offline, despite good internet connection and that Google Maps works. LR 5.7 fully updated. Only one image on satlite card, another card is gray with the track on it and photos. What can I do to order this? Win 10, Intel motherboard, built-in graphics card, Windows Defender, Linksys router windows firewall Email: andre.deschildre@telenet.be Sorry for my bad english, translation from Dutch to English"
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Roy Wallace

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I have the most up to date version 2015.12 but STILL get the 'maps is offline' message, however, closing and restarting the program seems to clear the error. Hth!
(Edited)
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Stuart Barry

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I know that I am one of hundreds with the same problem, but just had to add a few works to express my disgust at Adobe's total disdain for its individual customers.  I have the same 'map offline' problem on both a Windows 10 and Mac system, and it continues on whatever network I use.  Of course I do not expect Adobe or any other company to fix old versions of software forever.  But I equally do not expect the rug to be pulled out from under stable software that I have used for several years, leaving me unable to access thousands of images through the map.  After spending thousands on Adobe software over 13 years I have virtually given up on Adobe and now have a suite of compatible alternative software, most of which does not require a subscription.  It's just a pity that I cannot find a Lightroom alternative.  Blaming it on Google is very convenient, but it feels as if Adobe has sneaked into my two computers and planted a bug to force me to upgrade.  I do not have CC, so now have no way to use that important module in the software.
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Johan Elzenga, Champion

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Maybe that's how it feels, but if Google changes the way map data can be read by other applications, then that other software needs to be updated, whether you like it or not. You say "Of course I do not expect Adobe or any other company to fix old versions of software forever", but it sounds like that is exactly what you expect for this problem...
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Scott Hortop

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Still unresolved.

It's September and I still have this issue, behaving identically to the way it's behaved for 3 or 4 months.
My version of CC2015 (Windows 10) is  CC 2015.6 [ 1078672 ] .

I am on the monthly plan & payments are up to date. Do I have the current version, if so despite what's stated it is not fixed.

(BTW I check for an update but no update is available to me for Lightroom, only Photoshop & Bridge)
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John R. Ellis, Champion

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"My version of CC2015 (Windows 10) is  CC 2015.6 [ 1078672 ]"

That's an old version prior to the fix for Map -- update to 2015.12.  If the menu command Help > Updates doesn't do it, you can download the 2015.12 manually: https://helpx.adobe.com/lightroom/kb/lightroom-downloads.html
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Peter Carre

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I have the same problem. Maps used to work just fine now just a blank screen. CC is not an option for me as Broadband speed is very low (under 2M and only 250K guaranteed) takes an age to load anything! Not Adobe's problem but stopping support for a program which used to work perfectly seems a quick way to lose customers who have been Adobe supporters for years. As a pensioner I do not feel inclined to throw good money after bad by upgrading from 5.7.1 to v.6. May have to revert to Extensis Portfolio which worked well for many years.
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John Ewen-Jones

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Google changed the API and Adobe doesn't want to update 'obsolete' software. see page 2 of this thread for some work arounds.  It's only the Map imagery that isn't loading you can still add gps coordinates to photo's http://regex.info/blog/lightroom-goodies/gps is a great plugin it has external map viewers as well as matching photo's to gpx tracks.  This is a smaller problem than it first appears, you just need another external editor :)
    
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Sune Keller

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For Nikon RAW NEF's Capture NX is another option.
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Mike Quayle

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This reply was created from a merged topic originally titled MAP OFFLINE MESSAGE map goes to a "Grey world" display : Using Windows7 Home Prem....

 Using Windows7 Home Premium Ver 6.1 and  LR 5.7.1
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John R. Ellis, Champion

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As you can read in the rest of the topic this was merged into, Google changed its servers and broke compatibility with LR Maps.  LR CC 2015.12 / 6.12 (the most recent release) fixes this, but Adobe won't be issuing updates to prior versions (LR 3, 4, and 5), which are unsupported.
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Rory Hill

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This is still a problem in Lr Classic on Win10.  Solved by closing and reopening Lr.
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Denny Huber

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This reply was created from a merged topic originally titled Map is Offline.

"Map is Offline" makes the Map module unusable.  I just got back from Europe and I'd like to map my 1000 photos while I still remember them.  Please fix this - it is extremely aggravating.  
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Sune Keller

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Had the same problem, but luckily I could geotag the photos in the free software for my camera. It seems Nikon knew the GPS in the otherwise great D5300 was really bad and bundled the Capture NX software with it so you could somehow geotag your RAW files ;-)
If your files are jpeg I think there are many ways to geotag them, Google, your phone, ...
For Adobe it just seems they want you to all the time by new versions of their SW until you get so tired of it you just by and expensive subcription instead. Not very nice.  
(Edited)
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Victoria Bampton - Lightroom Queen, Champion

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Can you guys confirm which LR version you're using please? And which OS?
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Yves Vandermeer

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Now updated to 7.1 CC release on Mac OS X (High Sierra) and it seems to work.
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Sune Keller

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Lightroom 5.7.1 and Win 7
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Victoria Bampton - Lightroom Queen, Champion

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Sune, Google changed something on their servers a few months, which had to be fixed in shipping Lightroom versions. Since Lightroom 5 is quite old now, I'm afraid it won't get fixed in that version.
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Steve Chasey

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And LR 6.12 didn't either.  Whilst Google's servers may have exacerbated the issue, I still get the same fault now. The fix is to reboot LR.  Something to with LR getting tired after a heavy or extended session and not having the capacity to handle this - that's a not very computer savvy explanation but it seems to be the 'reason'.
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Malc

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The flashing offline problem is resolved for me but I've got another equally annoying and distruptive problem.  I have the latest LR 6.x and High Sierra installed, and as I installed both at about the same time, I don't know if one or t'other is to blame.  After a short period of use (sometimes under a minute), the map stops updating.  I can see the thumbnail map zooming in and out, but not the main map.  I can't click on the photo markers on the map, and I can't drag photos to a new map location.  Switching back to the library module and then back to the map module resolves it, very temporarily.
(Edited)
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Steffen Borrmann

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Hi,

My workaround for this issue with LR 6.12 (just on a side note: this had been reported also to Adobe Support but despite collecting and submitting data more than 1 month ago - there has been absolute silence to repeated emails): go back to library and then go back to maps, the map should again update for a few moments or manipulations before freezing again; repeat this as often as needed.

I found this same issue also with the new LR classic CC but the update from yesterday seems to have resolved this issue... fingers crossed.
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Malc

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Oh great!  Thanks for the pointer.  I checked for an update only at the weekend.  I'll try again tonight.  This back and forth between library and map is slow when you're working with a lot of photos
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Steffen Borrmann

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Agreed, it is slow. Though faster than re-launching the app.
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Sune Keller

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@Victoria: It is not yet 3 years old, and less then 2.5 when the problem started. How was I to know it was only months from being replaced with version 6 when I bought it... I think is is bad service, but from a selling point is is of course better to get people to by a new product.
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Victoria Bampton - Lightroom Queen, Champion

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Would you believe it, the final Lightroom 5.7.1 release was 3 years ago today, and it's 4 1/2 years since Lightroom 5 was release. I know that doesn't feel like a long time, but in technology terms, it's an eternity.

There is still a discounted upgrade available, if you don't want to move to subscription, and those upgrade fees pay for Lightroom to continue to work with external changes, such as new operating systems and changes on other people's servers.
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gavinr

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I agree with Sune - I, and I'm sure many others, are still using Lightroom 5.7. When I bought this software - which was really expensive - I planned on using it for at least 3-5 years to make the investment worth it. When I bought it, there was no statement by Adobe that "this software expires in 3 years" -- in fact there was an implicit understanding that it would work as advertised indefinitely. Now I agree that I would not expect the software to work after say 10 or 15 years, but 3 short years?? cmon - Adobe has a responsibility to fix this issue.
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Martin Vines

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I wish the solution was a simple as upgrading to Lightroom 6.
I purchased the upgrade to find that the problem persisted, although it was not as severe. The off line periods were frequent enough to be frustrating, without making the module quite unusable. 
This is disappointing from a well established company like Adobe,
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Paul van Uffelen

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It is because of this arrogance that I left LR for Aftershot pro3. Yes without map module. Pity
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McLion

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@gavinr
What do you mean with "really expensive"? I bet you'll have a hard time to find a piece of your photo gear that had a lower price tag ... and the software part nowadays is as much a part of a photo-chain as the camera or a lens.
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John Ewen-Jones

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The nice thing about lr5.7 is it is extremely easy to add in more functionality. The map in lightroom isn't that important , more important is being able to select the files for processing which can easily be done.  http://regex.info/blog/lightroom-goodies/gps 
Giving adobe more money because their software is broken doesn't sit well but its relatively easy to work round. If it's real gps coordinates you want to add e.g a gpx track from an android phone or a Garmin unit then the link above is for you.  If you are faking it then open the files in finder and use another application to add the gps locations. 
Exiftool will write anything you need it too. There are a number of projects that use it to actually write to the raw file. 

 https://play.google.com/store/apps/details?id=com.eartoearoak.gpxlogger 

is a very simple logger for gpx on android , simple as start stop and pause.  I go somewhere i start this on my phone and go take photos , most often i'm at home before i remember to turn it off :) but transfer the gpx file to your computer and jeffs gps lightroom plugin will  attach the gps data to your photos and give real world locations too. these can be used at different levels to pull up photos in lightroom e.g ireland would do any irish photo county cork just photos in county cork and you can view in google earth or other maps..
(Edited)
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Abambo

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Lr 6 should not have the map-offline-problem. If it has, it did not upgrade to the latest version (6.13 currently).
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Melissa Rios, Lightroom Support Product Manager

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Hi all,

Is anyone on this particular comment thread having this map offline issue with current versions of the Lightroom products (Lightroom 6.13, Lightroom Classic CC 7.1)?

Let us know.

Thanks,
Melissa
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George Nichols

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No. Problem was resolved for my subscription based product (now LR Classic) a couple months ago. I will say it took too long to resoloe, but is now a non issue.
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Joshua Gray

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Still having the problem with the latest edition.