Lightroom: Map module keeps flashing "map offline" when it's not

  • 229
  • Problem
  • Updated 22 hours ago
  • Solved
  • (Edited)
Photo of Dan Hartford Photo

Dan Hartford Photo

  • 263 Posts
  • 116 Reply Likes

Posted 2 years ago

  • 229
Photo of Orris Josiah

Orris Josiah

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Adobe,

When will the fix for this issue be available?!?  I am seen this very frustrating experience running the latest Lightroom on Windows 10.  My system info is below:

Lightroom version: CC 2015.10.1 [ 1117303 ]
License: Creative Cloud
Operating system: Windows 10
Version: 10.0
Application architecture: x64
System architecture: x64
Logical processor count: 4
Processor speed: 3.1 GHz
Built-in memory: 16297.9 MB
Real memory available to Lightroom: 16297.9 MB
Real memory used by Lightroom: 1057.1 MB (6.4%)
Virtual memory used by Lightroom: 1154.3 MB
GDI objects count: 658
USER objects count: 2168
Process handles count: 1719
Memory cache size: 293.7MB / 3818.4MB (7.7%)
Maximum thread count used by Camera Raw: 4
Camera Raw SIMD optimization: SSE2,AVX
Camera Raw virtual memory: 331MB / 8148MB (4%)
System DPI setting: 96 DPI
Desktop composition enabled: Yes
Displays: 1) 1920x1200
Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No
Graphics Processor Info:
GeForce GTS 250/PCIe/SSE2
Check OpenGL support: Passed
Vendor: NVIDIA Corporation
Version: 3.3.0
Renderer: GeForce GTS 250/PCIe/SSE2
LanguageVersion: 3.30 NVIDIA via Cg compiler
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Joe Stokes Neustadt

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Same for me, running lightroom on toshiba laptop on windows 10, makes constant work flow impossible
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Jmakespictures

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Exact same issue for several weeks, dating back to the original post. Around the same time that the Adobe Updater tried to download Creative Cloud updates even though I'm not subscribed - and how glad I am about that! Lightroom is basically useless for my purposes right now. Anyone home?

System info:
Lightroom version: 6.10.1 [ 1117303 ]
License: Perpetual
Operating system: Mac OS 10
Version: 10.11 [6]
Application architecture: x64
Logical processor count: 2
Processor speed: 3.0 GHz
Built-in memory: 8,192.0 MB
Real memory available to Lightroom: 8,192.0 MB
Real memory used by Lightroom: 319.3 MB (3.8%)
Virtual memory used by Lightroom: 864.3 MB
Memory cache size: 3.0MB / 1,856.4MB (0.2%)
Maximum thread count used by Camera Raw: 2
Camera Raw SIMD optimization: SSE2
Camera Raw virtual memory: 0MB / 4095MB (0%)
Displays: 1) 1920x1080, 2) 2560x1440

Graphics Processor Info: 
Check OpenGL support: Failed
Vendor: NVIDIA Corporation
Version: 3.3 NVIDIA-10.0.52 310.90.10.05b46
Renderer: NVIDIA GeForce 9400 OpenGL Engine
LanguageVersion: 3.30
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Frederic Mayot

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This is driving me nuts as I have to put hundreds of pictures a week on a map...
(Edited)
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Anthony Rodgers

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Three weeks ago Adobe acknowledged the issue - any update? Throw us a bone here, please!
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Scott Burnette

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All this month of silence says is "We know that taking your money and not providing a working product in return is wrong and we couldn't even pretend to defend doing it if we were engaged in a discussion."

It'd be great if Adobe could do one of the following:

Communicate with the people it's taking money from.
or
Allow us to pause our subscriptions so long as Adobe can't fulfill their end of the contract.
or
Resolve the technical issue.  

When I spoke to someone at Adobe about the fact that they're still trying to demand 5 months worth of payments on my contract if I cancel until this is resolved, I was told to work with tech support to resolve my issue. (because you know... calling tech support isn't going to be a pointless source of frustration given that the issue is on their end)

I have no idea how a company that has this level of respect for its consumers ever became an industry standard.
(Edited)
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Søren Langkilde Madsen

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I am afraid that the simple truth is - that they dont care.

Adobe has a huge organisation and a lot of "support", but this does not change the fact that they do not care about product stability and they do not care about simple test before releasing new bugs.

My experience is bug stays on for ever, a lot of bloat features and monthly payment. As I see it they are ahving a lot of fun at our expence.
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Rolf Rosing

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Same here. LR 2015.10, Mac Pro, Mac OS X 10.11.6
Really annoying, as I have to put about 1500 photos on the map before the end of this week :o(
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Paul Gibson

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At this point, this thread should say "acknowledged, but ignored."  It's been three weeks since Adobe acknowledged it - and they have given NO update since.  ANY update would be nice.
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Ken Ove Andersen

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I have the same problem. Extremly annoying! I hate it when I have to go into the map module. It is almost useless as it is now. It has been like that for several months as I can remember. I have the latest version on OSX. Cant belive Adobe hasnt fixed this yet. Is nobody testing Lightroom?
(Edited)
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Sam

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I have the problem, too. It used to happen before this past month, just very infrequently (usually after a few hours worth of work, and a restart would take care of the issue for a long while). Now the issue begins immediately. That's very frustrating on a feature that is an absolute necessity for my work. And because I have several hundreds of pictures to manually geotag ... I'm very disappointed in Adobe that this problem has been known for three weeks already, with nary an update - much less an actual fix.
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Jonathan Neale

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I've just joined the photoshop family forum as I'm having problems with the map which is driving me insane. In the past few weeks to a month or so, it has started showing the "Map is offline" message when I zoom in or out and slowing my workflow down dramatically. I had been going back over old photos to insert GPS co-ordinates over the last year but this is grinding to a halt as the system has suddenly started to slow down. Is anyone at Adobe REALLY looking at this issue?  Anyway, it is almost reassuring that it is not just me who's having this problem.
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Pier Luiggi Querubino

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Same problem for me...

Versión de Lightroom: 6.10.1 [ 1117303 ]

Licencia: Perpetua

Sistema operativo: Windows 10

Versión: 10.0

Arquitectura de la aplicación: x64

Arquitectura del sistema: x64

Cantidad de procesadores lógicos: 8

Velocidad del procesador: 2,5 GHz

Memoria incorporada: 8059,5 MB

Memoria real disponible para Lightroom: 8059,5 MB

Memoria real usada por Lightroom: 1178,4 MB (14,6%)

Memoria virtual usada por Lightroom: 1198,8 MB

Recuento de objetos de GDI: 419

Recuento de objetos de USUARIO: 1290

Recuento de identificadores de procesos: 2137

Tamaño de memoria de caché: 0,0MB / 1758,8MB (0,0%)

Número máximo de subprocesos que usa Camera Raw: 8

Optimización de SIMD de Raw de cámara: SSE2,AVX,AVX2

Memoria virtual de Camera Raw: 83MB / 4029MB (2%)

Ajustes de PPP del sistema: 240 PPP (modo de PPP alto)

Composición de escritorio activada: Sí

Pantallas: 1) 3840x2160

Tipos de entrada: Multitoque: Sí, Toque integrado: Sí, Pluma integrada: Sí, Toque externo: No, Pluma externa: Sí, Teclado: No



Información de procesador gráfico:

GeForce GTX 970M/PCIe/SSE2

Check OpenGL support: Passed
Vendor: NVIDIA Corporation
Version: 3.3.0 NVIDIA 382.05
Renderer: GeForce GTX 970M/PCIe/SSE2
LanguageVersion: 3.30 NVIDIA via Cg compiler




Carpeta de la aplicación: C:\Program Files\Adobe\Adobe Lightroom

Ruta de la biblioteca: C:\Users\Luisitin\Pictures\Lightroom\Lightroom Catalog.lrcat

Carpeta de ajustes: C:\Users\Luisitin\AppData\Roaming\Adobe\Lightroom



Plugins instalados:

1)  Plug-in de conexión al equipo de Nikon

2) Facebook

3) Flickr

4) Plugin de conexión al equipo de Canon

5) Plugin de conexión al equipo de Leica



Indicadores config.lua: None



Adaptador #1: Proveedor : 10de

    Dispositivo : 13d8

    Subsistema : 7081028

    Revisión : a1

    Memoria de vídeo : 3038

Adaptador #2: Proveedor : 8086

    Dispositivo : 191b

    Subsistema : 7081028

    Revisión : 6

    Memoria de vídeo : 80

Adaptador #3: Proveedor : 1414

    Dispositivo : 8c

    Subsistema : 0

    Revisión : 0

    Memoria de vídeo : 0

AudioDeviceIOBlockSize: 1024

AudioDeviceName: Altavoces (Sound Blaster Recon3Di)

AudioDeviceNumberOfChannels: 2

AudioDeviceSampleRate: 48000

Build: LR5x8

Direct2DEnabled: false

GL_ACCUM_ALPHA_BITS: 16

GL_ACCUM_BLUE_BITS: 16

GL_ACCUM_GREEN_BITS: 16

GL_ACCUM_RED_BITS: 16

GL_ALPHA_BITS: 0

GL_BLUE_BITS: 8

GL_DEPTH_BITS: 24

GL_GREEN_BITS: 8

GL_MAX_3D_TEXTURE_SIZE: 2048

GL_MAX_TEXTURE_SIZE: 16384

GL_MAX_TEXTURE_UNITS: 4

GL_MAX_VIEWPORT_DIMS: 16384,16384

GL_RED_BITS: 8

GL_RENDERER: GeForce GTX 970M/PCIe/SSE2

GL_SHADING_LANGUAGE_VERSION: 4.50 NVIDIA

GL_STENCIL_BITS: 8

GL_VENDOR: NVIDIA Corporation

GL_VERSION: 4.5.0 NVIDIA 382.05

GPUDeviceEnabled: false

OGLEnabled: true

GL_EXTENSIONS: GL_AMD_multi_draw_indirect GL_AMD_seamless_cubemap_per_texture GL_AMD_vertex_shader_viewport_index GL_AMD_vertex_shader_layer GL_ARB_arrays_of_arrays GL_ARB_base_instance GL_ARB_bindless_texture GL_ARB_blend_func_extended GL_ARB_buffer_storage GL_ARB_clear_buffer_object GL_ARB_clear_texture GL_ARB_clip_control GL_ARB_color_buffer_float GL_ARB_compatibility GL_ARB_compressed_texture_pixel_storage GL_ARB_conservative_depth GL_ARB_compute_shader GL_ARB_compute_variable_group_size GL_ARB_conditional_render_inverted GL_ARB_copy_buffer GL_ARB_copy_image GL_ARB_cull_distance GL_ARB_debug_output GL_ARB_depth_buffer_float GL_ARB_depth_clamp GL_ARB_depth_texture GL_ARB_derivative_control GL_ARB_direct_state_access GL_ARB_draw_buffers GL_ARB_draw_buffers_blend GL_ARB_draw_indirect GL_ARB_draw_elements_base_vertex GL_ARB_draw_instanced GL_ARB_enhanced_layouts GL_ARB_ES2_compatibility GL_ARB_ES3_compatibility GL_ARB_ES3_1_compatibility GL_ARB_ES3_2_compatibility GL_ARB_explicit_attrib_location GL_ARB_explicit_uniform_location GL_ARB_fragment_coord_conventions GL_ARB_fragment_layer_viewport GL_ARB_fragment_program GL_ARB_fragment_program_shadow GL_ARB_fragment_shader GL_ARB_fragment_shader_interlock GL_ARB_framebuffer_no_attachments GL_ARB_framebuffer_object GL_ARB_framebuffer_sRGB GL_ARB_geometry_shader4 GL_ARB_get_program_binary GL_ARB_get_texture_sub_image GL_ARB_gl_spirv GL_ARB_gpu_shader5 GL_ARB_gpu_shader_fp64 GL_ARB_gpu_shader_int64 GL_ARB_half_float_pixel GL_ARB_half_float_vertex GL_ARB_imaging GL_ARB_indirect_parameters GL_ARB_instanced_arrays GL_ARB_internalformat_query GL_ARB_internalformat_query2 GL_ARB_invalidate_subdata GL_ARB_map_buffer_alignment GL_ARB_map_buffer_range GL_ARB_multi_bind GL_ARB_multi_draw_indirect GL_ARB_multisample GL_ARB_multitexture GL_ARB_occlusion_query GL_ARB_occlusion_query2 GL_ARB_parallel_shader_compile GL_ARB_pipeline_statistics_query GL_ARB_pixel_buffer_object GL_ARB_point_parameters GL_ARB_point_sprite GL_ARB_post_depth_coverage GL_ARB_program_interface_query GL_ARB_provoking_vertex GL_ARB_query_buffer_object GL_ARB_robust_buffer_access_behavior GL_ARB_robustness GL_ARB_sample_locations GL_ARB_sample_shading GL_ARB_sampler_objects GL_ARB_seamless_cube_map GL_ARB_seamless_cubemap_per_texture GL_ARB_separate_shader_objects GL_ARB_shader_atomic_counter_ops GL_ARB_shader_atomic_counters GL_ARB_shader_ballot GL_ARB_shader_bit_encoding GL_ARB_shader_clock GL_ARB_shader_draw_parameters GL_ARB_shader_group_vote GL_ARB_shader_image_load_store GL_ARB_shader_image_size GL_ARB_shader_objects GL_ARB_shader_precision GL_ARB_shader_storage_buffer_object GL_ARB_shader_subroutine GL_ARB_shader_texture_image_samples GL_ARB_shader_texture_lod GL_ARB_shading_language_100 GL_ARB_shader_viewport_layer_array GL_ARB_shading_language_420pack GL_ARB_shading_language_include GL_ARB_shading_language_packing GL_ARB_shadow GL_ARB_sparse_buffer GL_ARB_sparse_texture GL_ARB_sparse_texture2 GL_ARB_sparse_texture_clamp GL_ARB_stencil_texturing GL_ARB_sync GL_ARB_tessellation_shader GL_ARB_texture_barrier GL_ARB_texture_border_clamp GL_ARB_texture_buffer_object GL_ARB_texture_buffer_object_rgb32 GL_ARB_texture_buffer_range GL_ARB_texture_compression GL_ARB_texture_compression_bptc GL_ARB_texture_compression_rgtc GL_ARB_texture_cube_map GL_ARB_texture_cube_map_array GL_ARB_texture_env_add GL_ARB_texture_env_combine GL_ARB_texture_env_crossbar GL_ARB_texture_env_dot3 GL_ARB_texture_filter_minmax GL_ARB_texture_float GL_ARB_texture_gather GL_ARB_texture_mirror_clamp_to_edge GL_ARB_texture_mirrored_repeat GL_ARB_texture_multisample GL_ARB_texture_non_power_of_two GL_ARB_texture_query_levels GL_ARB_texture_query_lod GL_ARB_texture_rectangle GL_ARB_texture_rg GL_ARB_texture_rgb10_a2ui GL_ARB_texture_stencil8 GL_ARB_texture_storage GL_ARB_texture_storage_multisample GL_ARB_texture_swizzle GL_ARB_texture_view GL_ARB_timer_query GL_ARB_transform_feedback2 GL_ARB_transform_feedback3 GL_ARB_transform_feedback_instanced GL_ARB_transform_feedback_overflow_query GL_ARB_transpose_matrix GL_ARB_uniform_buffer_object GL_ARB_vertex_array_bgra GL_ARB_vertex_array_object GL_ARB_vertex_attrib_64bit GL_ARB_vertex_attrib_binding GL_ARB_vertex_buffer_object GL_ARB_vertex_program GL_ARB_vertex_shader GL_ARB_vertex_type_10f_11f_11f_rev GL_ARB_vertex_type_2_10_10_10_rev GL_ARB_viewport_array GL_ARB_window_pos GL_ATI_draw_buffers GL_ATI_texture_float GL_ATI_texture_mirror_once GL_S3_s3tc GL_EXT_texture_env_add GL_EXT_abgr GL_EXT_bgra GL_EXT_bindable_uniform GL_EXT_blend_color GL_EXT_blend_equation_separate GL_EXT_blend_func_separate GL_EXT_blend_minmax GL_EXT_blend_subtract GL_EXT_compiled_vertex_array GL_EXT_Cg_shader GL_EXT_depth_bounds_test GL_EXT_direct_state_access GL_EXT_draw_buffers2 GL_EXT_draw_instanced GL_EXT_draw_range_elements GL_EXT_fog_coord GL_EXT_framebuffer_blit GL_EXT_framebuffer_multisample GL_EXTX_framebuffer_mixed_formats GL_EXT_framebuffer_multisample_blit_scaled GL_EXT_framebuffer_object GL_EXT_framebuffer_sRGB GL_EXT_geometry_shader4 GL_EXT_gpu_program_parameters GL_EXT_gpu_shader4 GL_EXT_multi_draw_arrays GL_EXT_packed_depth_stencil GL_EXT_packed_float GL_EXT_packed_pixels GL_EXT_pixel_buffer_object GL_EXT_point_parameters GL_EXT_polygon_offset_clamp GL_EXT_post_depth_coverage GL_EXT_provoking_vertex GL_EXT_raster_multisample GL_EXT_rescale_normal GL_EXT_secondary_color GL_EXT_separate_shader_objects GL_EXT_separate_specular_color GL_EXT_shader_image_load_formatted GL_EXT_shader_image_load_store GL_EXT_shader_integer_mix GL_EXT_shadow_funcs GL_EXT_sparse_texture2 GL_EXT_stencil_two_side GL_EXT_stencil_wrap GL_EXT_texture3D GL_EXT_texture_array GL_EXT_texture_buffer_object GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_latc GL_EXT_texture_compression_rgtc GL_EXT_texture_compression_s3tc GL_EXT_texture_cube_map GL_EXT_texture_edge_clamp GL_EXT_texture_env_combine GL_EXT_texture_env_dot3 GL_EXT_texture_filter_anisotropic GL_EXT_texture_filter_minmax GL_EXT_texture_integer GL_EXT_texture_lod GL_EXT_texture_lod_bias GL_EXT_texture_mirror_clamp GL_EXT_texture_object GL_EXT_texture_shared_exponent GL_EXT_texture_sRGB GL_EXT_texture_sRGB_decode GL_EXT_texture_storage GL_EXT_texture_swizzle GL_EXT_timer_query GL_EXT_transform_feedback2 GL_EXT_vertex_array GL_EXT_vertex_array_bgra GL_EXT_vertex_attrib_64bit GL_EXT_window_rectangles GL_EXT_import_sync_object GL_IBM_rasterpos_clip GL_IBM_texture_mirrored_repeat GL_KHR_context_flush_control GL_KHR_debug GL_KHR_no_error GL_KHR_robust_buffer_access_behavior GL_KHR_robustness GL_KTX_buffer_region GL_NV_alpha_to_coverage_dither_control GL_NV_bindless_multi_draw_indirect GL_NV_bindless_multi_draw_indirect_count GL_NV_bindless_texture GL_NV_blend_equation_advanced GL_NV_blend_equation_advanced_coherent GL_NV_blend_square GL_NV_command_list GL_NV_compute_program5 GL_NV_conditional_render GL_NV_conservative_raster GL_NV_conservative_raster_dilate GL_NV_copy_depth_to_color GL_NV_copy_image GL_NV_depth_buffer_float GL_NV_depth_clamp GL_NV_draw_texture GL_NV_draw_vulkan_image GL_NV_ES1_1_compatibility GL_NV_ES3_1_compatibility GL_NV_explicit_multisample GL_NV_fence GL_NV_fill_rectangle GL_NV_float_buffer GL_NV_fog_distance GL_NV_fragment_coverage_to_color GL_NV_fragment_program GL_NV_fragment_program_option GL_NV_fragment_program2 GL_NV_fragment_shader_interlock GL_NV_framebuffer_mixed_samples GL_NV_framebuffer_multisample_coverage GL_NV_geometry_shader4 GL_NV_geometry_shader_passthrough GL_NV_gpu_program4 GL_NV_internalformat_sample_query GL_NV_gpu_program4_1 GL_NV_gpu_program5 GL_NV_gpu_program5_mem_extended GL_NV_gpu_program_fp64 GL_NV_gpu_shader5 GL_NV_half_float GL_NV_light_max_exponent GL_NV_multisample_coverage GL_NV_multisample_filter_hint GL_NV_occlusion_query GL_NV_packed_depth_stencil GL_NV_parameter_buffer_object GL_NV_parameter_buffer_object2 GL_NV_path_rendering GL_NV_path_rendering_shared_edge GL_NV_pixel_data_range GL_NV_point_sprite GL_NV_primitive_restart GL_NV_register_combiners GL_NV_register_combiners2 GL_NV_sample_locations GL_NV_sample_mask_override_coverage GL_NV_shader_atomic_counters GL_NV_shader_atomic_float GL_NV_shader_atomic_fp16_vector GL_NV_shader_atomic_int64 GL_NV_shader_buffer_load GL_NV_shader_storage_buffer_object GL_NV_texgen_reflection GL_NV_texture_barrier GL_NV_texture_compression_vtc GL_NV_texture_env_combine4 GL_NV_texture_multisample GL_NV_texture_rectangle GL_NV_texture_shader GL_NV_texture_shader2 GL_NV_texture_shader3 GL_NV_transform_feedback GL_NV_transform_feedback2 GL_NV_uniform_buffer_unified_memory GL_NV_vertex_array_range GL_NV_vertex_array_range2 GL_NV_vertex_attrib_integer_64bit GL_NV_vertex_buffer_unified_memory GL_NV_vertex_program GL_NV_vertex_program1_1 GL_NV_vertex_program2 GL_NV_vertex_program2_option GL_NV_vertex_program3 GL_NV_viewport_array2 GL_NV_viewport_swizzle GL_NVX_conditional_render GL_NVX_gpu_memory_info GL_NVX_multigpu_info GL_NVX_nvenc_interop GL_NV_shader_thread_group GL_NV_shader_thread_shuffle GL_KHR_blend_equation_advanced GL_KHR_blend_equation_advanced_coherent GL_SGIS_generate_mipmap GL_SGIS_texture_lod GL_SGIX_depth_texture GL_SGIX_shadow GL_SUN_slice_accum GL_WIN_swap_hint WGL_EXT_swap_control
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draconus57

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Same here...

Lightroom version: 6.10.1 [ 1117303 ]License: Perpetual
Operating system: Mac OS 10
Version: 10.12 [5]
Application architecture: x64
Logical processor count: 8
Processor speed: 4.0 GHz
Built-in memory: 65,536.0 MB
Real memory available to Lightroom: 65,536.0 MB
Real memory used by Lightroom: 5,360.9 MB (8.1%)
Virtual memory used by Lightroom: 6,239.3 MB
Memory cache size: 6,945.2MB / 16,128.0MB (43.1%)
Maximum thread count used by Camera Raw: 8
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 1971MB / 32767MB (6%)
Displays: 1) 5120x2880

Graphics Processor Info: 
AMD Radeon R9 M395X OpenGL Engine

Check OpenGL support: Passed
Vendor: ATI Technologies Inc.
Version: 4.1 ATI-1.51.8
Renderer: AMD Radeon R9 M395X OpenGL Engine
LanguageVersion: 4.10


Application folder: /Applications/Adobe Lightroom
Library Path: /Users/malthomas/Pictures/Lightroom/Lightroom Catalog.lrcat
Settings Folder: /Users/malthomas/Library/Application Support/Adobe/Lightroom

Installed Plugins: 
1) Aperture/iPhoto Importer Plug-in
2) Canon Tether Plugin
3) Facebook
4) Flickr
5) Leica Tether Plugin
6) Nikon Tether Plugin
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Juanjo Sánchez-Bayo

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Me too

Versión de Lightroom: CC 2015.10.1 [ 1117303 ]
Licencia: Creative Cloud
Sistema operativo: Windows 10
Versión: 10.0
Arquitectura de la aplicación: x64
Arquitectura del sistema: x64
Cantidad de procesadores lógicos: 8
Velocidad del procesador: 2,4 GHz
Memoria incorporada: 16307,2 MB
Memoria real disponible para Lightroom: 16307,2 MB
Memoria real usada por Lightroom: 844,6 MB (5,1%)
Memoria virtual usada por Lightroom: 936,8 MB
Recuento de objetos de GDI: 520
Recuento de objetos de USUARIO: 1464
Recuento de identificadores de procesos: 2166
Tamaño de memoria de caché: 1236,7MB / 3820,8MB (32,4%)
Número máximo de subprocesos que usa Camera Raw: 8
Optimización de SIMD de Raw de cámara: SSE2,AVX,AVX2
Memoria virtual de Camera Raw: 410MB / 8153MB (5%)
Ajustes de PPP del sistema: 96 PPP
Composición de escritorio activada: Sí
Pantallas: 1) 1920x1080
Tipos de entrada: Multitoque: No, Toque integrado: No, Pluma integrada: Sí, Toque externo: No, Pluma externa: Sí, Teclado: No
Información de procesador gráfico:
GeForce GTX 860M/PCIe/SSE2
Check OpenGL support: Passed
Vendor: NVIDIA Corporation
Version: 3.3.0 NVIDIA 382.05
Renderer: GeForce GTX 860M/PCIe/SSE2
LanguageVersion: 3.30 NVIDIA via Cg compiler
Photo of Chris Parry

Chris Parry

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3 weeks since Adobe logged a bug for this, over a month since the problem started. Surely it's not that hard to fix? It would at least be helpful if Adobe kept us up to date as to what's happening.
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Johan Elzenga, Champion

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You don't know if it's hard to fix. The problem could be that Google changed something, and it may be harder to fix than you think.
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Michael Closson

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Agreed that we can't know how hard it is to fix. That said, Adobe really needs to give an update.
Photo of Chris Parry

Chris Parry

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Ok, maybe I don't know how hard it is to fix but the fact that we have not heard anything official from Adobe in over 3 weeks is very poor. If it wasn't for the post on this forum I doubt anyone would have heard from Adobe anywhere unless someone knows of some other place Adobe have spoken regarding this issue.
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Michael Mallick

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Same problem:
LR version 6.3 Can't get precise system info as doing Help>System Info... crashes LR each time!!! What's that about?
OS - Windows 10 Home v10.0.14393 x64
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Johan Elzenga, Champion

  • 1966 Posts
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So why don't you update your version to 6.10?
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Robert Frost

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Or even to 6.10.1   ;)

Bob

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Radek Havelka

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because it doesnt help? obviously, 4 pages of people complaining about it ...
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Michael Mallick

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I have a stand alone version. When I try update it says I need CC version. However a few months ago I was asked to update and it let me, so why can't I update now?
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M van der Linden

  • 5 Posts
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Me too! :(
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James Harvey

  • 4 Posts
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Still having this issue.  Beginning to actively look into cataloguing options other than LIghtroom.  I moved from Aperture a year ago because Apple ceased development.  But LIghtroom has been a big disappointment- the performance is an order of magnitude slower than Aperture, even after upgrading the MacPro to 2x 3.4Ghz Xeons, nVidia 960Ti and 2x 2Tb SSD PCIe storage.  The performance is *shockingly* bad for a database that basically has 40,000 records.
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yowayowa

  • 13 Posts
  • 1 Reply Like
From: https://forums.adobe.com/message/9705005#9705005

"A fix for this issue will be available soon."
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Radek Havelka

  • 4 Posts
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funny that someone mentions there that this thread is monitored by Adobe staff. The correct wording should be IGNORED by Adobe staff ...
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Daniel Kaar

  • 6 Posts
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Any update on this? Isn't one of the major drivers (besides making more money for Adobe) of going CC to get updates out fast? Speaking more about days rather than months?
(Edited)
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Johan Elzenga, Champion

  • 1968 Posts
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A solution will be available soon. Yes, more like days than like months.
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Shawn Young

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Me too same problem here. I upgraded from LR2 to LR6 specifically so I could use the Map module, and it is NOT usable.
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Smit Keniya, Employee

  • 228 Posts
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Hi All,

We have fixed the issue and it would be part of next Lightroom release (releasing soon)

Thanks,
Smit Keniya
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Rikk Flohr, Official Rep

  • 5496 Posts
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Official Response
Lightroom CC2015.12/6.12 was released today and should address this issue.  Please update your Lightroom to the latest version and let us know if you continue to see the issue. Thank you for your patience.

http://blogs.adobe.com/lightroomjournal/2017/07/lightroom-cc-2015-12-now-available.html
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Michael Mallick

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Why can't I update LR to fix this problem? I have a standalone version v6.3, but it tells me I need CC to do the update. However a few months ago I was asked to do an update and there was no problem with that. Help please!
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Rikk Flohr, Official Rep

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Michael, 

Use the Adobe Creative Cloud app to update Lightroom. If the update doesn't show as available after refreshing the app [Ctrl/Cmd+[Alt/Opt]+[R]. Use the CC App to uninstall Lightroom, restart, and then use the app to reinstall Lightroom. 

Afterwards, follow these instructions to serialize your Lightroom version from the CC trial that is showing: https://helpx.adobe.com/lightroom/kb/serialize-lightroom-cc-trial-to-activate-as-lightroom-6.html
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downstreamer

  • 2 Posts
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This is a bug.  Even the peons who use Lightroom 5.7 deserve a fix, not just an "update" for CC users. Does Adobe even care?
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Tony Cogan

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Rikk Flohr:  What is a Lightroom 5.7.1 PAYING CUSTOMER supposed to do about this bug in Lightroom?
(Edited)
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Piotr Stasiewski

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Lightroom 4.4.1, camera raw 7.4, windows 7 and as of 2 Sept the map module is not working. Blank page with "map is offline" message when switching to map module or when switching map style. Interestingly, when I enter an address in the search window the search is performed, the address is updated, i.e. if I enter "Reno" the search returns "Reno, NV, US", and a yellow marker appears on the black screen. To me, this indicates that the map is in fact online.
This is really annoying that the problem is not solved yet. 
(Edited)
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Michael Eicher

  • 16 Posts
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finally... The map module works very fine now.
Maybe the Question is stupid: will the update of the Map Module also be available for LR5.7.1 users?
(updates for Windows 8 are being installed although win 10 is out...)
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Thomas Carruthers

  • 5 Posts
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Fixed -Hallelujah! 
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repete7

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It was fixed for a couple of days, but is back to flashing map offline again. Lightroom 2015.12, Mac OS 10.12.5.