Lightroom: Map module keeps flashing "map offline" when it's not

  • 229
  • Problem
  • Updated 10 months ago
  • Solved
  • (Edited)
Photo of Dan Hartford Photo

Dan Hartford Photo

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Posted 3 years ago

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Ron Petersen

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I can't add anything different that what's already been said. Latest LR version CC 2015.10.1 on Win10 up to date.
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Paul Gibson

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I sent a tweet to Adobe's Lightroom account.  We'll see if there's any reply.
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Norbert Pauli

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Thanks Paul. Ironically the map is indeed offline at the moment the message is flashing.
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Smit K, Employee

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We have logged the bug for this. We are looking into this.

Smit Keniya
Adobe Lightroom Team
Photo of Dmitry


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2 weeks passed and you still didn't fix it?
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Dayve Ward

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As of 3rd July 2017 I am still having the same map issue.
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As of 5th July 2017 I am still having the same map issue.
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Scott Burnette

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Hey Smit - Can we at least start getting monthly updates until this is fixed, or are you guys actively trying to antagonize your patrons?
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Scott Burnette

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Hey Smit - Can we at least start getting monthly updates until this is fixed, or are you guys actively trying to antagonize your patrons?
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Jack Perrin

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Same problem for me. LR CC 2015.10.1 running on macOS Sierra 10.12.5.

Very frustrating. 
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Manfred Kollegger

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I have the same problem..

Version von Lightroom: CC 2015.10.1 [ 1117303 ]
Lizenz: Creative Cloud
Betriebssystem: Windows 10
Version: 10.0
Photo of Thomas


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Lightroom 6.10.1
Windows 10 w. Creators Update
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Franck Payen

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Thanks for acknowledging it. First I wondered if it was only my Lr version, but I guess it has to do with a Google Maps API update : I still had an old Lr5 version (that was way out of date) and I get the same flashing effect. On their announcements, you see a lot of activity on maps lately...
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John Bronces

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Same problem here, MAC 10.11.6 LR 6.10.1
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Gaurav Manglik

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I am having the same issue.

LR and OS version are as follows:

Lightroom version: CC 2015.10.1 [ 1117303 ]

License: Creative Cloud

Operating system: Mac OS 10

Version: 10.11 [5]

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Adrian Kaminski

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Windows 10 and same problem here.
It started a few days ago when I was still running 6.10.
Never seen this issue before.

Then yesterday I have updated to 6.10.1 but it did not help and the problem persists.

This is really horrible, as I regularly use the map module for geo tagging.
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George Nichols

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Same issue. 2015.10.1 on Mac 10.12.5 (16F73) 
I love the map module - when it is working.... 
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I have a similar problem with Lightroom  6.10.1 on Mac OS  10.12 [5].
The map module sometimes goes frozen and you have to toggle to another module and get back tio the map module to unlock it.

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Roland Giehl

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Same problem, Sys Info:

Version von Lightroom: CC 2015.10.1 [ 1117303 ]
Lizenz: Creative Cloud
Betriebssystem: Mac OS 10
Version: 10.12 [5]
Anwendungsarchitektur: x64
Anzahl logischer Prozessoren: 8
Prozessorgeschwindigkeit: 2,3 GHz
Integrierter Speicher: 16.384,0 MB
Für Lightroom verfügbarer phys. Speicher: 16.384,0 MB
Von Lightroom verwendeter phys. Speicher: 744,1 MB (4,5%)
Von Lightroom verwendeter virtueller Speicher: 1.888,3 MB
Cache-Speichergröße: 115,4MB / 3.864,7MB (3,0%)
Maximale Anzahl Threads, die Camera Raw verwendet: 8
Camera Raw SIMD-Optimierung: SSE2,AVX
Virtueller Speicher in Camera Raw: 46MB / 8191MB (0%)
Monitore/Anzeigegeräte: 1) 2560x1600

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Adam Welz

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LR v6.8, Camera Raw 9.8, Mac OS 10.11.6 - running on a 2014 MacBook Pro.
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Andreas Peters

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Same problem here with Windows 10.
It started a few days ago.
Never experienced this issue before.
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Gilles Subias

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How long for unbug this ?
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Paul Gibson

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While we all would like to see it fixed ASAP, my guess is they won't issue an update for a single bug (however widespread it is).  Most updates address multiple bugs.

Unfortunate, but probably what we'll have to deal with.
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RIchard Zimmerman

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Same problem. 

Lightroom version: 6.10 [ 1111918 ]

License: Perpetual

Operating system: Mac OS 10

Version: 10.10 [5]

Also occurs on Macbook Air running 6.10.1 on Mac OS 10.10.5

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Radek Havelka

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Same problem, Win 10, Adobe Cloud Lightroom latest ... 5 days, no solution? RLY?
Photo of Scott Burnette

Scott Burnette

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Regardless of what Adobe might say, nobody's version/OS info is going to help at this point.  Google made changes on their end around the time this started, and it also affected YouTube on some devices with almost identical behavior. (pop-up saying the service is offline when it's clearly not)   

Even 30 days to fix this would be fine IMO.  A week without an ETA, though... not so much.  

edit: apparently in addition to pretending that individual system specs or network information is useful in resolving this issue, they're telling users who call tech support that the issue is with their own (the user's) networking settings.  Absolutely unreal.
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Luis Oleson

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This is incredibly annoying.


Lightroom version: CC 2015.10 [ 1111918 ]

License: Creative Cloud

Operating system: Mac OS 10

Version: 10.12 [5]

Application architecture: x64

Logical processor count: 8

Processor speed: 2.6 GHz

Built-in memory: 8,192.0 MB

Real memory available to Lightroom: 8,192.0 MB

Real memory used by Lightroom: 420.7 MB (5.1%)

Virtual memory used by Lightroom: 4,024.3 MB

Memory cache size: 954.7MB / 1,856.4MB (51.4%)

Maximum thread count used by Camera Raw: 8

Camera Raw SIMD optimization: SSE2,AVX

Camera Raw virtual memory: 673MB / 4095MB (16%)

Displays: 1) 1440x900


Graphics Processor Info: 

NVIDIA GeForce GT 650M OpenGL Engine
Photo of Allan


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Same issue for me. Every time the map needs a refresh, it goes to the world offline screen.
Here is my dirt. Lightroom 2015.10.1 Camera Raw 9.10.1 MacBookPro9,1, Memory 8GB,  MacOS 10.12.5 on SSD 1TB with 59% available. Plug-ins are disabled in LR also. I seem to recall odd behavior when loading a tract and tagging photos, I may have had to do it twice to get it to tag. Mac OS with two monitors and all of Mission Control turned on.
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Paul Hellyer

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Yep, same here. Incredibly frustrating and renders Map module virtually unusable.  My system is Lightroom 2015.10.1 Release Camera Raw 9.10.1, MacOS 10.12.5, iMac Late 2013, 16GB memory.
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Same here.
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Dan Cleary

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Same here 
Mac Sierra 10.12.5
Lightroom 6.10.1
Camera Raw 9.10.1
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aurin r

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Same here in Denmark, obviously a adobe cloud issue since all kinds of windows and mac computers from around the world is affected. Would be so much better if Adobe had a user blog with updates on problems, descriping clearly a "Don't panic, this is all our fault on our server, we try to fix it though have no idea when it will be working again, since our lightroom team is currently on vacation..."
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Victoria Bampton - Lightroom Queen, Champion

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That's a good workaround. The alternative would just be to wait till they fix it and then do some catch up tagging.
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Steffen Borrmann

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Since it seems to be an issue with accessing Google Maps, and Adobe is looking at it, perhaps they could consider allowing use of other map servers? Some other applications do this, and it would allow us to use something while the Google Maps issue gets sorted. And it perhaps could allow use of other maps that are better in some situations, like the Open maps, which sometimes show trails and features that Google Maps lacks.
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Alistair Willis

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Same for me.


MacBook Pro (Retina, 15-inch, Mid 2015)
Processor: 2.8 GHz Intel Core i7
Memory: 16GB 1600 MHz DDr3
Graphics: AMD Radeon R9 M370X 2048 MB, Intel Iris Pro 1536 MB

macOS Sierra 10.12.5

Lightroom version 6.10.1
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John Ewen-Jones

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Ok what has happened is Google changed the API as of June 22nd so the map module is unable to update the Map.

Adobe will not update Lightroom 5.71 to use the new API.


However it's not really needed

This plugin Jeffrey Friedl's Blog » Jeffrey’s “Geoencoding Support” Plugin for Lightroom and maybe Jeffrey Friedl's Blog » Jeffrey’s “GPS Proximity Search” Lightroom Plugin still work and gives you many external map viewers as well.

This is great if you have a gpx tracklog to work with.


But what if you used the functionality to drop a photo on the map to add gps coordinates.  this works for osx select a photo drop a pin on the map (apple maps) and it adds the gps coordinates to the photo. It uses exif tool to write a new file (identical to the old file except for the gps)  you can select the folder with your photos in lightroom and select show in finder start geotag select open and now drag a photo from the finder window to the open dialog box this changes the folder its looking at. hit open all the files are queued up and you can tag. Saving is a bit slow since it recreates the file and puts the old one in trash.  Close GeoTag when finished.  When back in lightroom right click on the photos and select read metadata from file and after a few seconds all the photo's you have added gps coordinates to.


Alternatively any mapping app that can give you a gps coordinate can be used, copy the coordinate to the clipboard, paste to the gps field in lightroom. 


It may actually be faster to find a coordinate in geotag copy that to the clipboard and paste it in lightroom.


You really don't need the actual map tile in lightroom to tag gps data to photos. It would be nice but it's  only a visual aid. Adobe don't want to fix it for Lightroom 5  but as you can see you don't need it.