Lightroom Classic: Map module crash

  • 1
  • Problem
  • Updated 4 months ago
  • (Edited)
In the Map module, when clicking on the thumbnail of the image on the map in order to navigate to the full image, Lightroom crashes and sends a crash report.
Photo of ALAN BERLINGER

ALAN BERLINGER

  • 25 Posts
  • 3 Reply Likes

Posted 6 months ago

  • 1
Photo of Rikk Flohr

Rikk Flohr, Champion

  • 1373 Posts
  • 333 Reply Likes
Greetings Alan,

Are you using Windows or Mac? Version?
Photo of ALAN BERLINGER

ALAN BERLINGER

  • 25 Posts
  • 3 Reply Likes
Windows 10
Photo of ALAN BERLINGER

ALAN BERLINGER

  • 25 Posts
  • 3 Reply Likes

Still crashing in latest version.  Crash report sent.

<crash exception="EXCEPTION_ACCESS_VIOLATION" instruction="0x00007FFEC310D0C8">

Photo of Smit Keniya

Smit Keniya, Employee

  • 123 Posts
  • 66 Reply Likes
Please share your email in the crash reporter dialog. This will help us in filtering your crash.

Thanks,
Smit
Photo of ALAN BERLINGER

ALAN BERLINGER

  • 25 Posts
  • 3 Reply Likes
Email was shared in the crash report.
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 13972 Posts
  • 1664 Reply Likes
In the event viewer, what does it say the faulting module is?
Photo of ALAN BERLINGER

ALAN BERLINGER

  • 25 Posts
  • 3 Reply Likes
Unable to find a faulting module in event viewer, hopefully crash report will identify issue.
Photo of ALAN BERLINGER

ALAN BERLINGER

  • 25 Posts
  • 3 Reply Likes
Update:  I also experienced the same crash on my laptop.  Crash Reporter was uploaded with email address.  Would Adobe scan the reporter for what the error is?
Photo of Ronald Byram

Ronald Byram

  • 75 Posts
  • 11 Reply Likes
I am running windows 10 with 32gb memory and Lightroom Classic. When I go to Map mode and try to MOVE a photo to a new location LR crashes. it then produces the Crash Dump Dialog boxes but I can not enter any data and Have to close it out. which LR then crashes/closes. How can I locate/capture any dumps and send in?