Lightroom Classic: Map module crash

  • 1
  • Problem
  • Updated 10 months ago
  • (Edited)
In the Map module, when clicking on the thumbnail of the image on the map in order to navigate to the full image, Lightroom crashes and sends a crash report.
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ALAN BERLINGER

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Posted 12 months ago

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Rikk Flohr, Champion

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Greetings Alan,

Are you using Windows or Mac? Version?
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ALAN BERLINGER

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Windows 10
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ALAN BERLINGER

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Still crashing in latest version.  Crash report sent.

<crash exception="EXCEPTION_ACCESS_VIOLATION" instruction="0x00007FFEC310D0C8">

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Smit Keniya, Employee

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Please share your email in the crash reporter dialog. This will help us in filtering your crash.

Thanks,
Smit
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ALAN BERLINGER

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Email was shared in the crash report.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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In the event viewer, what does it say the faulting module is?
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ALAN BERLINGER

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Unable to find a faulting module in event viewer, hopefully crash report will identify issue.
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ALAN BERLINGER

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Update:  I also experienced the same crash on my laptop.  Crash Reporter was uploaded with email address.  Would Adobe scan the reporter for what the error is?
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Ronald Byram

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I am running windows 10 with 32gb memory and Lightroom Classic. When I go to Map mode and try to MOVE a photo to a new location LR crashes. it then produces the Crash Dump Dialog boxes but I can not enter any data and Have to close it out. which LR then crashes/closes. How can I locate/capture any dumps and send in?