Photoshop 20.0.1: Most functions in Edit, Image, Layer, Select and Filter grayed out for image opened from Lightroom Classic

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  • Problem
  • Updated 4 months ago
  • Solved
  • (Edited)
Win 10 1803, LR  8.0, I7 8700k, 64GB ram Control keys inop. Most functions in Edit, Image, Layer, Select anf Filter grayed out. Images opened directly into PS all ok. Reset prefs no help.
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Kenneth Seals

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Posted 7 months ago

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Jon Stocker

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Let's cut the name calling and encourage Adobe to become a quality, reliable, supplier of imaging software which works out of the box hassle free.  A change of internal culture is what is needed and wanted.
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Robert Frost

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The answer to this problem is simple: go to Preferences/General in Photoshop and tick the second option down - disable home screen. Problem solved! It's a new feature that has been added without realising it affected LR, but it is quite unnecessary so tick the box and it goes away and LR and PS work as usual.

Bob Frost
(Edited)
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Jon Stocker

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Good solution, thank you Robert for sharing this tip.  I question Adobe's culture of not being forthcoming about the operational procedures of these programs.  And don't get me started on the hassle of Rush being 'not compatible' when attempting to install via Creative Cloud and the hoops to jump through to diagnose and resolve this issue [hint: required win10 update to a certain version].
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Hongs

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Awesome! Thank you, Robert, you are wonderful :) This works!! 
Yi-Chen
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Andrew Rodney

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It is very simple. But some people would rather vent then fix the temporary problem. 
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Geoff Decker

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Man, you really are a child, aren't you? Sincerely, I hope you find some help with your ego problem. If you were my employee, I wouldn't want you posting on my company's forum the presented decorum. If you really are an Adobe employee, then fully agree with Jon and an internal culture change is needed.
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Andrew Rodney

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And the venting continues. 
I'm sorry the facts continue to ruin your life Geoff. 
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Geoff Decker

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Eyeroll. As dense as they come.
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Robert Somrak, Champion

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Eye roll.   Having to open Photoshop first has happened in the past and it was fixed.  This is a TEMPORARY workaround and not a big deal.  This will be fixed also.   
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Andrew Rodney

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Worse than climate change for some ;-)
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Robert Frost

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Robert, But you don't have to open Photoshop first! Just use the option Adobe have given you in Photoshop's Preferences as I said in a previous post. No work-arounds needed; just get rid of the new Home Screen, it is not needed to go from LR to PS!! Probably most PS users won't want it either; I didn't so turned it off immediately after install, before this effect became recorded.

Adobe will probably have recorded this bug in PS Home screen  as a 'minor bug'; that is one for which there is an easy solution. So no rush to fix it.

Bob Frost
(Edited)
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john beardsworth

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If you do find the Home screen useful, open PS first and forget about the preference. No doubt the bug will be fixed soon enough.

If you don't, then change the preference - regardless of the bug.
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Robert Somrak, Champion

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Robert,  thanks for reminding me about the Home Screen preference fixing the problem.  You said your CUSTOM Home Screen did not cause a problem.  Maybe Adobe should just use yours. : )
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Robert Frost

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Just to be clear, I use a custom Workspace as my 'home screen' which necessitated turning off Adobe's Home Screen. Sorry for any confusion.

Bob Frost
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john beardsworth

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And I think that is important. If you don't like the Home screen just switch it off anyway. If you value aspects of the Home screen, leave the preference alone.

I get this bug all the time on my PC, and it is annoying, but it's nowhere near as catastrophic as some of the more hysterical posts make it appear. No doubt it'll be fixed soon. For now, we can just try to remember to open PS first. And yes, I often forget. But then how hard is it to say sh1t to yourself, close the document, and do Ctrl E a second time?
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Robert Frost

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Having not had this new Home Screen for the last 30 yrs of using Photoshop, I am sure I can wait a while longer to see if it has any benefits while opening LR edits.

Curious to know what aspects of it you value when editing from LR?

Bob Frost
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john beardsworth

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None, Bob, when sending something from LR.

However, that's not the only way one opens stuff in PS. I am not a 100% enthusiast for the Home screen (eg I'd like to add shortcuts to certain folders), though it's good to have recent photos displayed in a variety of ways. But one aspect I do like is its LR Photos panel. So when I am on another computer, I can go into my synced LR collections and open one or more photos.
(Edited)
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Patrick Philippot

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John,
I get this bug all the time on my PC, and it is annoying, but it's nowhere near as catastrophic as some of the more hysterical posts make it appear.
No, it's not a big deal (once you know the workaround). What seems more important to me is the fact that such a bug can make it to a public release. Any user calling PS from LR can observe it immediately after updating. Adobe has accustomed us since many years now to such bugs that are immediately noticeable and easy to reproduce. This should simply not happen. We are not talking about bugs that are hard to detect or that are related to unusual configurations. This obviously indicates flawed (I would rather say non-existent) testing procedures. That's the actual problem that should be fixed. We are alerting about this loss of quality since years and obviously nobody is hearing. Or nobody is actually in control.



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Robert Frost

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My guess is that LR and PS are produced by different teams of engineers and testers, and people testing LR are probably not going to have access to the latest beta versions of all the other Adobe products, and vice versa. So it is easy to see how this minor bug could slip through.

Bob Frost
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Patrick Philippot

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and people testing LR are probably not going to have access to the latest beta versions of all the other Adobe products
That's exactly what I name a flaw in the testing procedures. Adobe is selling us a software ecosystem. It's up to them to make it consistent and to ensure code quality. I'm not paying for being a beta tester.

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Robert Frost

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You would have to pay an awful lot more for software without bugs; many thousands of dollars instead of a measly hundred or so!! ;)
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Robert Somrak, Champion

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"A hundred or so"

I think your estimate is way low if you are talking about Lr.   Some of them are minor but there are quite a few severe bugs that have been in Lr for a LONG time that really need a fix.
(Edited)
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Patrick Philippot

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You would have to pay an awful lot more for software without bugs
Nobody is expecting bug free software and certainly not me as a former developer. What is expected from a company like Adobe is

1) proper regression testing before releasing a new version and development methodology allowing to eliminate the most obvious bugs before they hit the users. This is obviously not done.

2) proper handling of bugs when they are reported. There are bugs in LR and PS that are lasting since years (5 years, 7 years,..). This is not acceptable.

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Gethin

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and some people would blithely pay more and more for a service that is getting worse and worse, and say and do nothing about it. Horses for courses. 
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Hannah Nicollet, Quality Engineer

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@Geoff, I'm confused as to what gave you the impression that Andrew Rodney was an Adobe employee. He isn't designated as such on this forum. If he was an employee his login would indicate as much.

Thanks,
Hannah
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bowek

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This reply was created from a merged topic originally titled Compatibility issue between LR and PS?.

Whenever I start PS out of LR with Command+E in order to continue editing all tools in PS are greyed out and are not selectable. The workaround I found out is to save image in .tif format and reopen it either in PS directly or with Command+E out of LR. This happens since last upgrade. Anyone an idea what is wrong?
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Robert Frost

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Read the earlier posts for solutions.
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Reed Radcliffe

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This reply was created from a merged topic originally titled Photoshop CC 2019 Menu Items Grayed Out.

When exporting from Lightroom Classic CC to Photoshop CC with the right-click menu item "Edit In Adobe Photoshop CC 2019" the resulting files have almost totally grayed out menu items in Photoshop, making them impossible to edit or apply filters to the files, with no ability to bring the menu items back to life. Sometimes I can open Photoshop first, before clicking the Edit In selection and this process will work properly, but not always. It seems to want to fail once before I can finagle it into working properly. It is becoming a major pain in the butt, especially when editing many files in any particular project that require Photoshop. I have seen other posts on the Internet regarding this problem, but none here so I thought I would put it up.
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Robert Frost

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Read previous posts.
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Peter Ball

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I see that today there are updates for Lr CC and Br CC. Hopefully this will address the recent issues.


Peter
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Peter Ball

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And the first thing I noticed when I attempted update Lr CC was this ...




I think I will turn this off for now, until I feel more comfortable turning control of applying updates over to the automated process. It is turned on by default so I cleared the check mark.
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Patrick Philippot

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Hopefully this will address the recent issues.
No. PS has not been updated.

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Peter Ball

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and there is an update for ACR too...

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Peter Ball

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Well! I need to do more testing, but at a first attempt the issue between Br CC and Ps CC, whereby sending from Br to Ps left the Ps menus grayed out, appears to be fixed. Yes, I did go into Photoshop Preferences and clear the "Disable the Home Screen" setting and then closed Ps before launching Br.

Also my problem with zoom "Fit on SCreen" not zooming to fill the available space also appears to be fixed.


Thank you Adobe,
Peter
(Edited)
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Patrick Philippot

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I did exactly the same and menus were grayed out like before when opening a file from Lightroom.
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Patrick Philippot

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I don't have the problem when calling PS from Bridge. Maybe the problem is at the ACR level. In that case, the bug may or may not appear depending on the ACR settings or depending on the way Lightroom communicates with PS which is different from Bridge.
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Peter Ball

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Ok, so maybe not perfectly fixed. If I launch  Br and select a raw image and "open", then Ps launches and in turn opens ACR. I choose open in ACR and the image opens in Photoshop, and all is fine. Menus are not grayed out.

Now I close Ps and Br. Then launch Br and select the same raw file and "open in Camera Raw", (which launches ACR independent of Ps) and then "open" the image from ACR, which then launches Ps and my menus are once more grayed out. Sigh.

Peter
BTW, I don't use Lr (even though I installed it in case some day I might)
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Patrick Philippot

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I'm really wondering how this "Home Screen" can interfere with this mechanism. This is a user interface element that normally should have nothing to do with the way other applications communicate with PS. This gives a worrisome idea about how this UI is designed.
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Rikk Flohr, Official Rep

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Note: This issue requires an update to Photoshop CC. Updates to Lightroom, Bridge, etc. do not affect this issue. 
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Peter Ball

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Ok thanks. I will stay tuned for an update to Ps CC, hopefully in the not too distant future - actually this is mildly annoying but since there is an acceptable workaround (a couple of work arounds in fact) it's not killing me. I'm still using Br and Ps.

Peter
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JT

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Same problem. This greeted me after switching from macs (10 yrs+) to windows.
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JT

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Some workarounds. Open a raw file directly to PS from explorer. Then you can start opening from LR without issue.

Keep opening from LR. After 5 images or so it works eventually which is so odd.
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David Brannen

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This reply was created from a merged topic originally titled Adjustment panel opens document properties.

When working on a document in Photoshop CC 2019 (**that's been brought in straight from Lightroom**) on Windows 10, if you click ANY of the adjustment icons from the adjustment panel (curves, levels, vibrance, etc.) all that happens is a little "Document Properties" box pops up. You don't get the new adjustment layer in your layers panel or the ability to actually make the adjustments. However, by clicking the small "adjustment layer" icon at the bottom of the layers panel and selecting any adjustment from the pop-up list, it works as it normally does. The issue seems to just be in the adjustment panel with the individual icons for each adjustment. Again, this issue is only when the image is brought in straight from Lightroom. If I open PS manually and "open" the same image, everything works normally.
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Sindre Helgeland

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This reply was created from a merged topic originally titled Hello there, why is all things greyed out in photoshop? I cant even get any optio....

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Liviu Olos

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This reply was created from a merged topic originally titled Paste not working in Photoshop CC2019.

I just installed the new CC on my PC/Win64/I8700/32Gb RAM from a few days and some essential functions don't work:
- Select area - Edit - Crop (but crop tool works)
- Paste -> Copy image in Chrome, than I go in Photoshop and Paste it's inactive 
- Select area -> Copy is unavailable in the menu
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Gregory Goodenough

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This reply was created from a merged topic originally titled New Photoshop Update Won't allow layer editing windows 10.

I'm using photoshop cc 2019, with the latest update (20.0 WAS WORKING) but this latest version does not allow me to edit layers.  I can not ctrl+j to duplicate layers, or add adjustment layers.  Everything is greyed out.   I can hold alt+drag to duplicate layers, but again, I then cannot edit these layers. 

Specs:
Razer Blade laptop (same issue on my desktop)
i7 8750u
16gb ram
1tb pcie ssd
windows 10 1060mq gpu
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Philippe Coudé du Foresto

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This problem doesn't seem to be fixed in 8.1, at least on my computer.
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Andrew Rodney

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Because the problem is coming from Photoshop. 
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Robert Frost

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As I've said several times before on different threads, it seems to be caused by the new Home Screen in Photoshop. So if you go to Edit/Performance/General and check the box 'Disable Home Screen', Photoshop will perform as usual. NOT a problem with LR as Andrew said.

Bob Frost
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Liviu Olos

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This works. (you need also to restart Photoshop). I hope they will fix the issue asap.
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abdolrahman khezri

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This reply was created from a merged topic originally titled submenues are inactive.

hi

im using select tools in Ps CC 2019, however  none of my menu or submenu are active and I can not do anything, any idea or solution would be appreciated. 
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Sheri McFarland

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This reply was created from a merged topic originally titled Photoshop CC 2019 editing greyed out when opening raw files from bridge.

Photoshop CC 2019 editing greyed out when opening raw files from bridge

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questech

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I too had the same problem going from LR to PS.

I found a work-around as some others here did as well in that if I simply saved out the file then pulled it back in everything worked normally...

BUT  one day I forgot and I had been working on a complex selection when I went to save the selection, it was greyed out...  Oh Oh!

If I saved the PSD file and then closed it just to reopen it, I Would have lost my selection.

I read here that if you disabled the Home Page in PS it might correct the problem, so I started thinking of all things related and extrapolated a theory, and it worked for me, saving my selection and everything worked normally.

I simply undocked the working window so that it was stand alone, and that fixed it for me.

Your mileage may vary, but if it worked for me it may work for others and I thought I'd put my 2 cents in   :)
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Allan Thompson

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This reply was created from a merged topic originally titled Lightroom & Photoshop issues.

I recently had to rebuild my PC so now I run an AMD Threadripper 1950x with lots of RAM. I’m running Windows 10 and I have the Photography package i.e. Lightroom & Photoshop. However, I have ran into some problems when I use “edit in Photoshop command” in Lightroom, Photoshop opens up as normal but if I try to do duplicate background or delete layer all the controls are greyed out, same with any of the selection menu. When I load Photoshop and then open the same files all the above controls work as expected. I have tried reinstalling without any change do I have some setting wrong or is there something else going on here.
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mokwang lima

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This reply was created from a merged topic originally titled Shortcuts no longer work in Photoshop when opening images through Lightroom.

Since the recent update, I am not able to use shortcut keys after opening images in Photoshop from Lightroom (Edit in Photoshop menu item in Lightroom)  I also notice that many menu items in PS are grayed out. I have figured out that if I open Photoshop first or if I close my file and reopen in Photoshop it works. Will this annoying glitch be addressed in a future update?
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Dax Pegels

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This reply was created from a merged topic originally titled Photoshop CC 2019 has been a terrible update, will there be a fix soon?.

Photoshop cc2019 keeps crashing. or mentions not enough RAM. And when I select "edit in photoshop" from lightroom It doesn't allow me to edit. I have to have Photoshop open first and then import from lightroom It's a workaround. I love using photoshop but these last week made me regret updating. 

I hope you guys can fix some of the issues. In any case merry christmas and all that.
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Bruce Michelotti

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This reply was created from a merged topic originally titled When I open an image from Lightroom Classic for editing in Photoshop (Edit In > A....

When I open an image from Lightroom Classic for editing in Photoshop (Edit In > Adobe Photoshop CC 2019), I face the following issues: The menus and commands in Photoshop CC are disabled. The keyboard shortcuts don't work.

I have tried Disabling the home screen in Photoshop and opening Photoshop prior to opening Lightroom Classic CC, but this work around does not help.

Any suggestions,
Thanks,
Bruce
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John R. Ellis, Champion

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Try the workarounds not in one of the full-screen modes.
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David Cushman

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This reply was created from a merged topic originally titled December 2018 Photoshop upgrade problems.

the December 2018 upgrades to LR CC Classic and Photoshop are causing problems. When I launch PhotoShop from LR CC Classic I can't open Layers in PhotoShop. Other tabs in PhotoShop are also affected. Anyone have a fix for this problem?
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Jason Trayer

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This reply was created from a merged topic originally titled Photoshop menu grayed out.

Photoshop menu items grayed out. This happens when I open photoshop from the icon or from Lightroom.




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ivan.planinar

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Alright guys. Two months. Two months passed without resolution of this annoying bug.

We are talking of two professional programs, made by the same company where we must use workaround to make them fully compatible.

With CC subscription, I really  hoped for more frequent updates, not to wait for cumulative patches every now and then...
(Edited)
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Victoria Bampton - Lightroom Queen, Champion

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This issue should now be fixed in Photoshop 20.0.2 released yesterday https://feedback.photoshop.com/photoshop_family/topics/photoshop-cc-20-0-2-now-available