Photoshop CS6: Asking for sign-in

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  • Updated 3 years ago
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Updated CS6 and now it’s asking for us to sign in. I have a registered version of Web & Design Premium with a serial number installed. Every time I try to start any adobe product, the manager pops up asking me to sign in. How do I get it to recognize that I have a valid version?
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Jerry Short

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Posted 3 years ago

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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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If you click [License this Software] sign-in and enter your serial number, does it license correctly?

If you go to Help>System Info... what is the version listed in the dialog? (e.g. Adobe Photoshop Version: 13.0.6 (13.0.6 20131025.r.54 2013/10/25:21:00:00) x64)
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Jerry Short

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After I click the license this software and sign-in I get a window that says Creatic cloud with now be licensed for my email address ... enjoy the software.

That seemed to work.

I have the serial numbers for all of our CS6 verisons (5) on my account. Do I have to use my login for all the computers at work now if they want to use their CS6 products.

I am the only one running the new CC versions, but still have CS6 on my machine.

I was getting conflict errors when I first tried, saying that I already had a version of CS6 open.
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Jerry Short

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I am still getting retry errors.

It's saying I already have my software on two other computers and not letting me sign in to InDesign now.
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Jerry Short

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This all started when I updated the CS6 software. After it was finished it update the updater also which updated the manager and now wants me to sign for software I already have paid for and installed. This is dumb. I'm not using CC on these machines.

I have opt out of the privacy things.

Why is it so hard just to use the products I have already bought?