Make a Selection then use Curves and the Eyedropper appears and freezes the program

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  • Updated 1 year ago
After making a selection and then going to Image adjust - Curves, the eye dropper appears and the program freezes.  Requires force quit and causes loss of work.
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Greg H

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Posted 2 years ago

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John Reveley

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I was having this problem 2-3 years ago, then it seemed to resolve itself, but now I have had a similar problem where Photoshop freezes when using the curve menu on an alpha channel,   just that the cursor isn't changing to a eye dropper. It is still infuriating.
Last time I concluded it was related to my Wacom tablet, are you using one?
Have you resolved the issue since?
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Greg Habiby

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No Wacom tablet in use, but the software is installed for a Wacom tablet that I don't use.
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Pete Green, Customer Advocate

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In addition to John's great questions Greg, curious which version of Photoshop are you working with and which Operating System you're using?

Regards
Pete
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Greg Habiby

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At the time of the issue I was on the latest versions of Photoshop and OS X (and I still am).  
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John Reveley

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Just as an update, I have been using cc20105.5, with Mac OS X El Capitan, 10.11.3.
In trying to resolve this issue I upgraded to  the latest PS, 2017 which resulted in me not being able to open any image files at all! I tried many different ways and file types, it was completely unresponsive. 
I had to revert back to 2015.5, (re-install), but was back to the same problem of freezing. That said it appears to affect just certain files so I have managed a work round to get my work done. The worst thing is that I never know when it will strike next only that it happens only when choosing curves on a alpha channel.
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Greg Habiby

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I am running the latest version of everything (PS and OS X) and attempted the same action a few days ago that had previously crashed the program - and now it doesn't crash.  It seems the problem is resolved.  I have a 2015 MacBook Pro.  What kind of machine are you on?
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John Reveley

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A Mac Pro (Late 2013) 3.5Ghz 6-Core with 16GB Memory