After making a selection and then going to Image adjust - Curves, the eye dropper appears and the program freezes. Requires force quit and causes loss of work.
Posted 1 year ago
Pete Green, Customer Advocate
In addition to John's great questions Greg, curious which version of Photoshop are you working with and which Operating System you're using?
Regards
Pete
Regards
Pete
At the time of the issue I was on the latest versions of Photoshop and OS X (and I still am).
Just as an update, I have been using cc20105.5, with Mac OS X El Capitan, 10.11.3.
In trying to resolve this issue I upgraded to the latest PS, 2017 which resulted in me not being able to open any image files at all! I tried many different ways and file types, it was completely unresponsive.
I had to revert back to 2015.5, (re-install), but was back to the same problem of freezing. That said it appears to affect just certain files so I have managed a work round to get my work done. The worst thing is that I never know when it will strike next only that it happens only when choosing curves on a alpha channel.
In trying to resolve this issue I upgraded to the latest PS, 2017 which resulted in me not being able to open any image files at all! I tried many different ways and file types, it was completely unresponsive.
I had to revert back to 2015.5, (re-install), but was back to the same problem of freezing. That said it appears to affect just certain files so I have managed a work round to get my work done. The worst thing is that I never know when it will strike next only that it happens only when choosing curves on a alpha channel.
I am running the latest version of everything (PS and OS X) and attempted the same action a few days ago that had previously crashed the program - and now it doesn't crash. It seems the problem is resolved. I have a 2015 MacBook Pro. What kind of machine are you on?
A Mac Pro (Late 2013) 3.5Ghz 6-Core with 16GB Memory
Greg Habiby