Express on iOS: photo exported via email sent 20 times

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  • Problem
  • Updated 5 years ago
  • (Edited)
I experienced a terrible bug on Adobe PS Express for iOS. I edited a photo from my camera roll and exported it via Mail. It did not leave my outbox and the recipient ended up receiving the photo 20 times! I deleted the Photoshop app from my phone but this did not help.

After deleting the app I tried to delete my email accounts from my phone. I have two email accounts on my iphone. I first deleted the email account from which the photo was sent, and what happened was it simply sent the photo using my 2nd email address. So finally I had to delete the 2nd email address as well. That's the only time that the message stopped being sent to the recipient. Hope you can fix this.
Photo of Catherine Huang

Catherine Huang

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Posted 5 years ago

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Photo of Shuchi Shrivastava

Shuchi Shrivastava

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Hi Catherine,

I tried to reproduce this issue at our but it does not happen with us. Have you tried this scenario out again? Are you still facing this issue? Please let us know.

This might be a problem with the native mail client server at that point.

Thanks,
Shuchi