Photoshop: Clone Stamp Tool: 'could not use the clone stamp because the area to be cloned has not been defined'

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My clone stamp doesnt register a new sample regardless of option settings and/or resetting tools. 'could not use the clone stamp because the area to be cloned has not been defined' just keeps happening.
Really frustrating as i just gave you £900 and ive had to install it three times and still having problems.On the last install i had to restart the computer every time i changed projects just to get the mouse cursor/brush/tool selection back as a viewable object.That may be a problem again also though I havent gotten that far yet as I cant do the work I set out too.I dont mean to be teasy but dont you guys have standards you have to adhere to in terms of warranties and refunds?Im running windows 7 premium, on a compaq presario cq61.
I cant do the work I bought the software for.Please help.
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dean barrett

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  • im crying

Posted 6 years ago

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Chris Cox

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Did you alt-click an area to define the source?

If so, then some other application or utility might be eating alt-click events, so Photoshop doesn't see them (and thinks they never happened).

>> On the last install i had to restart the computer every time i changed projects just to get the mouse cursor/brush/tool selection back as a viewable object.

That sounds like you also have a video card driver problem. Update the driver from the GPU maker's website.
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dean barrett

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Thanks for the response,ive used photoshop a fair amount and something changed when i upgraded to the extended version rather than not knowing what i was doing.I had the 'restarting problem' with the original content install after installing 32bit and 64 versions of.I asumed the 32 bit contained system material and was needed.I then installed just the 64 bit version with the same problem so I bought the extended version hoping to resolve the problem and tried the same process of installing just to have aquired the new problem. I was hoping for a bug fix to a common problem maybe.I know my computer isnt cutting edge but it isnt archaic either.I love photoshop and have got some amazing results from it on a personal level hence my frustration.Im going to reboot my computer to factory shipment(for the fourth time) and make sure all my drivers are up to date before installing.Thank you anyway Chris.If you see a U.F.O in the near future know that my laptop has gone to a better place.
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Chris Cox

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It's not a common problem. If you're using it correctly (alt-clicking to set the source) and it doesn't work, then you have a driver or another application on your system that's eating the events.
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Russelline Steinbuhler

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Did you ever find a solution to this?  I'm having the same problem.
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Russelline Steinbuhler

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Thank you for the response.  Yes I did try resetting the clone stamp tool.  I also tried resetting all tools.  I will check with adobe.
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Cristen Gillespie

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I'm sorry to hear that. It's an odd problem. One I hope never to have. Once we add in Wacoms, video cards, drivers of all sorts, it starts to become terribly complex to point a finger at anything. There's always uninstall/reinstall routine (the Clone Source panel is there, right, just not registering anything?), hoping while you're waiting for Adobe to come to the rescue that it's just a corrupt installation, but that, in my experience, is rather rare. Easy to try it, but nothing to get too hopeful about.
Or just avoid the Clone Stamp Tool like the plague. Isn't that what Patch and Content Aware Fill are for? LOL  Yeah, I know. Sometimes the Clone Stamp is the only really right tool for the job.
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dean barrett

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Hey , I changed computers fairly recently after that post and never had the problem again........ If I remember correctly , installing the correct localisations whilst installing windows and any mice or keyboards and adobe software is essential as the keyboard stroke has to be "the correct alt" whilst defining the clone starting point. Also this little option can change the way the clone stamp tool works dramatically so make sure the setting is correct to what you want to achieve , I personally usually use 'All Layers'

All the best Dean Barrett.

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Russelline Steinbuhler

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Thanks for everyone's help.  My problem was that I needed to update my Video Card driver.  This was not as simple as I would have hoped, but I finally figured it out. 

My issue progressed from an inability to get my Alt+click to register, to my Alt+Click suddenly functioned as a move tool, and you could never be sure which layer it would move. 

I ended up working down through all of Adobe's trouble shooting suggestions here (https://helpx.adobe.com/photoshop/kb/basic-troubleshooting.html).  A driver update along with resetting the clone stamp tool and a pc restart, and I'm back in business.

For the record, I think everything went south after an Adobe update but I can't be sure.  I'll definitely pay more attention next time.
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Cristen Gillespie

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Yay! It's at least solved and you can forget about the issue for now. It is much too complicated, but kudos to you for plugging away at it.