Lightroom Classic: MacBook Pro restarting

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  • Updated 1 year ago
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  • (Edited)
MacBook Pro restarting while using Lightroom Classic. I recently updated from Lightroom 6 to Lightroom cc clasic. I have a MacBook Pro, 2017 and use an external hard drive with my LR. I never had any problems with LR 6 but I am now that i've updated it . When i am creating HDR files, after maybe the 3rd HDR merge, the computer will go black and then display a message saying, "Your computer restarted because of a problem." Once this starts happening it's constant. And i get corrupt files that won't open. Please help! My Ram is fine, i had it tested. I run OS High Sierra. Thanks.
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Vanya

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Posted 1 year ago

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Roelof Moorlag

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Most likely this is an hardware issue, not Lightroom. There are many using the same model laptop without problems. Before returning to the apple store you could do a full reinstall of Classic
(Edited)
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Yves Crausaz

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and maybe an OS update will be beneficial!
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Vanya

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It just seems like such a coincidence that the problem started once i switched from LR 6 to Classic.  My OS is up to date, i think High Sierra is the current OS, right?
I do have the Problem Details and System Configuration that was sent to Apple if anyone knows how to decipher that.
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Roelof Moorlag

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I overlookd the OP is running Sierra. Yes, first step should be Mojave
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Roelof Moorlag

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In the left uppercorner click on the apple symbol and choose ‘about this apple’ to find out what Operating system is running. You can share here a screenshot of it.
(Edited)
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Vanya

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Yes, that's how i knew it was High Sierra.  I click on updates and it says it's up to date but i will try to find Mojave, thanks.  I hope that works! 

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Roelof Moorlag

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If is is indeed a 2017 model than you should have no problems upgrading to Mojave. I'm using a 2013 model MacBook that could be upgraded.
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Roelof Moorlag

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It just seems like such a coincidence that the problem started once i switched from LR 6 to Classic.
I can imagine, however Lightroom Classis is much more complex in handling all hardware capacity then LR6. So it is possible that hardware problems were hided by LR6 that LR Classic is showing.
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Vanya

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Ok. Thanks. Updating now. Will see how things run tomorrow. Getting late here. Thanks for the help.
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Ruby k, Employee

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Hi Vanya, Is it happening consistently while doing merge operation after few times? Which Lr Classic version you are using? Has OS upgrade resolved your issue?
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Saju Sukumar

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Being a happy customer of MacBookPro, I had similar problems because the new OS  doesn't support the graphics card and I had to run from pillar to post but in vain... Now UBUNTU is running on the same... Had to say Bye to Mac!!!
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Vanya

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Hi All,
Thanks so much for all the help.  I updated my OS to Mojave 10.14.5.  The computer crashed right away when in Lightroom Classic (newest edition).  I decided to try my other external hard drive which is the back up Lightroom hard drive and success!!!  No crashes.  So, i'm sorry to have bothered you all, it turns out my main lightroom external hard drive must be bad.  Now i just need to find out how to get lightroom to recognize my backup external hard drive when i open Lightroom.  The only way i can get to the back up i made of my lightroom work is to go into the external hard drive and open the file.  I guess i need to make a change to the location of the file the program uses when opening lightroom.  Does anyone know how i do that?  Sorry i don't know computer speak at all!  Thanks again for everyones help.

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Victoria Bampton - Lightroom Queen, Champion

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Yep, copy the backup catalog to wherever it's going to be stored, and copy the photos (in their existing folder structure) to wherever they're going to be stored. Double click to open the catalog, and then you may need to reconnect photos with their new location if the drive name is different.
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Vanya

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Oh, great.  That looks very helpful!  Thanks for sending me the link.  I will try to work in time to do this today or tomorrow. Fingers crossed!